Two95 International

Operations Manager - Infrastructure

IT OperationsConfirmed live in the last 24 hours

Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listed

About the Job

Requirements

Strong technical skill set in data center services, including prior hands-on working knowledge.
Experience managing or leading cross-functional teams.
Experience or involvement in user experience improvements, including identifying trends and risks.
Ability to communicate clearly with technical and non-technical people.
Knowledge of IT service management processes and related governance.
Strong understanding of infrastructure domains, including servers, storage, networking, cloud services (AWS), virtualization, end-user computing, and service desk.
Familiarity with ITIL processes and tools such as ServiceNow.
Experience with monitoring tools such as SolarWinds and Dynatrace.
Experience handling major incidents and managing stakeholders.
Experience managing or working with offshore and remote teams.
At least 10 years of experience in IT infrastructure operations, including at least 5 years in a managerial role.
Experience managing 24x7 operations and critical incident handling.
Experience working with remote teams and global delivery models.
Exposure to managed services environments and vendor governance.
Ability to work under pressure and manage multiple priorities.

Responsibilities

Oversee day-to-day infrastructure operations to ensure high availability and performance.
Ensure adherence to service-level agreements, key performance indicators, and compliance standards.
Lead and drive P1/P2 incident calls with cross-functional teams.
Ensure timely resolution of incidents and communicate with stakeholders.
Conduct and review post-incident reports with root cause analysis and preventive actions.
Act as the primary point of contact for customer escalations.
Build strong relationships with clients and internal stakeholders.
Ensure customer satisfaction through proactive communication and service excellence.
Manage and mentor remote and distributed teams across geographies.
Foster accountability, collaboration, and continuous improvement.
Work with service providers to ensure delivery quality and contractual compliance.
Monitor vendor performance and drive service improvements.
Coordinate and influence incident or business-as-usual tasks, including updates and upgrades, through to closure.

Desired Qualifications

Knowledge of application support to understand issues on the application side.
Knowledge of the consumer packaged goods environment.
Knowledge of automation and scripting, such as PowerShell or Python.

Operations Manager - Infrastructure

Two95 International Inc. · Kuala Lumpur, Malaysia · — · Posted 2026-06-16

Workplace: on_site

Description

We are seeking a highly skilled and proactive Operations Manager – Infrastructure to lead and manage infrastructure operations in a dynamic, 24x7 environment. The ideal candidate will have strong technical acumen, proven experience in managing critical incidents (P1/P2), driving Post-Incident Reviews (PIRs), and delivering exceptional customer service. This role demands leadership in managing remote teams and working within a managed services framework.

Key Responsibilities

Oversee day-to-day infrastructure operations ensuring high availability and performance.
Ensure adherence to SLAs, KPIs, and compliance standards.
Lead and drive P1/P2 incident calls with cross-functional teams.
Ensure timely resolution and communication to stakeholders.
Conduct and review Post-Incident Reports (PIRs) with root cause analysis and preventive actions.
Act as the primary point of contact for customer escalations.
Build strong relationships with clients and internal stakeholders.
Ensure customer satisfaction through proactive communication and service excellence.
Manage and mentor remote and distributed teams across geographies.
Foster a culture of accountability, collaboration, and continuous improvement.
Work closely with service providers to ensure delivery quality and contractual compliance.
Monitor vendor performance and drive service improvements.
Communication both Oral and written must be @ a good standard
Strong Co-ordination and influencing ability to drive Incidents or BAU tasks (I.e. Updates, upgrades, etc..) to closure
Has experience managing/leading cross functional team
Has experience or involved in user experience improvements, identifying trends and risks.
Ability to communicate clearly with both technical and non-technical people.
Strong technical skill set in Data Center (DC) Services, with prior hands-on working knowledge
Knowledge application support(optional) to understand the issues pertaining to application side
Experience in handling Major Incidents along with effective stakeholder management
Experience managing or working with offshore and remote teams
Knowledge of the CPG environment (optional)
Good understanding of ITSM processes and related governance

Preferred Technical Knowledge

Strong understanding of IT Infrastructure domains: Servers, Storage, Networking, Cloud (AWS), Virtualization, End user computing and Service Desk
Familiarity with ITIL processes and tools – ServiceNow.
Experience with monitoring tools (e.g., SolarWinds, , Dynatrace).
Knowledge of automation and scripting (e.g., PowerShell, Python) is a plus.

Experience

10+ years of experience in IT Infrastructure Operations, with at least 5 years in managerial role.
Proven experience in managing 24x7 operations and critical incident handling.
Experience in working with remote teams and global delivery models.
Exposure to managed services environments and vendor governance.

Soft Skills

Excellent communication and interpersonal skills.
Strong analytical and problem-solving abilities.
Ability to work under pressure and manage multiple priorities.
Leadership and team-building capabilities.

Apply

Apply at Two95 International Inc.

About the Company

Two95 International

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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