Operations Specialist
City Wide Facility Solutions Houston
Operations Specialist
City Wide Facility Solutions Houston
Facility management with scheduling 20+ services
City Wide Facility Solutions · Omaha, United States · Full-time · Posted 2025-04-15
Salary: USD 40,000–48,000
Workplace: on_site
Department: Omaha
City Wide Facility Solutions - Omaha, NE
Typical Shift: 1:00 PM - 10:00 PM | Full-time Salary: $40,000 - $48,000 + $500 monthly vehicle stipend, Guaranteed
Are you a detail-oriented problem solver who thrives in fast-paced environments? Do you enjoy working with people, solving challenges, and making an impact every single day? City Wide Facility Solutions is looking for a motivated Operations Specialist to join our growing team!
As an Operations Specialist, you’ll be the key player in maintaining high-quality service delivery, boosting client satisfaction, and partnering with Independent Contractors (ICs) to ensure excellence across a variety of facility types—including industrial, manufacturing, office, medical, and retail spaces.
THIS ROLE REQUIRES THE ABILITY TO TRAVEL WITHIN A TERRITORY AND HAVE A RELIABLE WORKING VEHICLE AND VALID CAR INSURANCE. SERVICE AREAS – OMAHA/COUNCIL BLUFFS METROPOLITAN AREA.
Pay Rate Depends on Experience and Capabilities ($40,000 - $48,000)
Hours are typically from 1 PM to 10 PM but vary throughout the week. Primarily 2nd shift.
ESSENTIAL FUNCTIONS
Develop and maintain productive, working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems.
Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
Communicate with Facility Solutions Manager daily for any issues that need immediate attention, including the nightly recap via email, CRM or phone message.
Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
Execute City Wide’s New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
Coaching and developing Independent Contractors
Other duties as necessary.
City Wide Franchise is a fast-growing company with over 100 franchise locations across the US and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We continue to experience high growth and profitability across our franchise business. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com
City Wide is an Equal Opportunity Employer.
Apply at City Wide Facility Solutions
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Facility management with scheduling 20+ services
City Wide Facility Solutions Houston coordinates and manages building maintenance for property owners and managers. It offers scheduling and oversight of 20+ interior and exterior services through a nationwide network of franchise locations, helping clients handle facility needs without juggling multiple vendors. The service works by acting as a single point of contact that plans, schedules, and monitors maintenance tasks across trades, simplifying coordination for clients. The company differentiates itself through its large franchise network and central scheduling model, which lowers time, stress, and resource demands for facility management. Its goal is to provide a reliable, one-stop facility management solution that streamlines upkeep for buildings and continuously expand its franchise footprint across the U.S. and Canada.
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