Workplace Operations & Facilities Lead
About the job
- Proven experience in workplace operations, facilities management, or a high-level hospitality or operations role.
- Strong problem-solving and analytical skills to adapt and formulate solutions quickly for facilities issues.
- Meticulous attention to detail and strong organization, especially regarding data and vendor management.
- Exceptional verbal and written communication skills for partnering with regional leaders and external property managers.
- Ability to work in the office during standard operating hours and lift up to 25 pounds as needed for facilities tasks.
- Willingness to travel 25%–30% of the time.
- Ability to work 100% onsite.
- Resolve vendor repair and maintenance facilities issues.
- Communicate directly with property managers and landlords to facilitate landlord-responsibility property repairs as needed.
- Manage utility accounts and conduct quarterly reporting.
- Lead keycard inventory management and provide security support, including camera data and access control systems management.
- Oversee copier and postage fleet lease services, including invoicing, end-of-lease obligations, expense reporting, and resolving high-level escalations.
- Provide invoice compliance support through purchase order creation and credit card reconciliation.
- Support maintenance of vendor data, including fixed expenses and vendor contracts.
- Approve punchout orders exceeding the company approval threshold.
- Collaborate with cross-functional and regional partners by onboarding new office leaders, conducting meet-and-greets, establishing partnership workflows with National Workplace Operations, and training regional leaders on workplace processes and resources.
- Facilitate vendor onboarding with Accounts Payable and support billing vendor disputes.
- Support vendor sourcing to ensure high-quality service and cost-effective office operations.
- Manage and maintain current Workplace Operations resources.
- Maintain oversight and organization of documentation regarding regional nuances, including ordering, approvals, tracking, and team coverage documents.
- Maintain internal team resources such as meeting notes, macros, training materials, and team standard operating procedures.
- Experience with enterprise technology and systems such as Zendesk, Salesforce, or Confluence.
- A passion for creating community and a world-class experience for internal customers.
About the company
Compass is a real estate technology platform that coordinates the entire buying and selling process. It provides an end-to-end suite of tools and services for real estate agents and their clients, helping them manage listings, transactions, and communications in one place. The platform operates across more than 22 regions in the United States and earns revenue mainly from commissions on property sales facilitated through its network of agents. Unlike traditional real estate firms, Compass uses its technology to connect agents, clients, and properties more efficiently, aiming to streamline workflows and improve the experience for everyone involved. The company’s goal is to deliver a smooth, integrated experience that attracts more agents and clients, helping people find their place in the world.
Company Size
10,001+
Company Stage
IPO
Headquarters
New York City, New York
Founded
2012
Get referred to Compass
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Simplify's Take
What believers are saying
- Compass.com traffic rose 56% year over year in August 2026.
- Paragon Realtors joined Compass in Dallas-Fort Worth with 85-plus agents and $260 million volume.
- Jessica Julian joined Palm Beach after nearly $100 million in 2026 sales.
What critics are saying
- New York’s attorney general opened an antitrust probe in June 2026.
- Zillow’s September 2026 case targets Compass’s MRED partnership and listing suppression tactics.
- Federal antitrust rulings threaten divestitures and Compass’s listing-control model.
What makes Compass unique
- Compass’s August 2026 site redesign turns thousands of listings into earlier buyer inventory access.
- The July 2026 AI Assistant connected 100 tools and generated 97,000 conversations quickly.
- Compass’s nationwide agent network grew past 200,000 after the Anywhere acquisition closed.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Sick Leave
Paid Holidays
401(k) Retirement Plan
Health Savings Account/Flexible Spending Account
Life Insurance
Disability Insurance
Family Planning Benefits
Fertility Treatment Support
Mental Health Support
Pet Insurance
Commuter Benefits
Performance Bonus
Employee Stock Purchase Plan
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 1%Jessica Julian joins Compass. by John Yellig September 29, 2026 South Florida real estate veteran Jessica Julian has joined Compass' Palm Beach office after six years at Douglas Elliman. In 2025, Julian closed almost $50 million in sales, including a waterfront condominium at 3901 South Flagler Drive. So far this year, her sales volume is nearly $100 million. "Jessica's impressive recent growth reflects the strategic way she approaches her business and the exceptional experience she delivers to her clients," said Jeff Dono, Senior Sales Manager at Compass Palm Beach. "We're excited to partner with Jessica and pair that momentum with Compass' proprietary technology, marketing platform and agent network." Originally from Nebraska, Julian went to college in Seattle and traveled throughout the United States before settling in South Florida. Having experienced the relocation process herself, Julian is keen to assist clients moving to the area. Outside of real estate, she volunteers for Meals on Wheels and Take Stock in Children. "Douglas Elliman has been an incredible partner in growth within the industry, and I'm grateful for the experience, relationships and opportunities that have made me the real estate agent that I am today," Julian said. "Looking ahead, I'm excited to take this next step in my career and expand my toolbox with Compass. I'm looking forward to building on everything I've accomplished and continuing to grow while delivering an exceptional experience for my clients."
Paragon Realtors joins Compass in Dallas-Fort Worth. Paragon has 85 plus agents and reported $260 million in sales volume over the past 12 months Article Summary. Paragon Realtors has joined Compass in the Dallas-Fort Worth market. The brokerage has 85 plus agents and reported more than $260 million in sales volume over the past 12 months. AI Summary Paragon Realtors, a North Texas brokerage with more than 85 agents, has joined Compass in the Dallas-Fort Worth market, according to an announcement on Monday. The companies said Paragon Realtors has closed more than $260 million in sales volume over the past 12 months. According to the release, the move strengthens Compass' presence in North Texas, one of the nation's fastest-growing and most competitive housing markets, while giving Paragon agents access to Compass' technology platform, national referral network and marketing resources. Paragon's senior management will continue to lead the Paragon Group serving the Texoma market under the Compass brand, according to the announcement. The decision to join Compass was led by Paragon owner Mike Miller, who was looking to position his agents for long-term growth amid an evolving market and shifting commission rules. "Our priority has always been to empower our agents with every possible tool to succeed and deliver exceptional service to their clients," Miller said in the announcement. "Joining Compass is a natural evolution for our team. Compass's end-to-end tech platform and collaborative culture give our agents the competitive edge they need to thrive both now and well into the future. I am confident this is the best environment for setting our agents up for long-term success." Existing Paragon clients will continue to work with their current agents, but will gain access to Compass' consumer-facing tools and broader national footprint, the companies said.
Compass, a real-estate brokerage, launched its AI Assistant to 83,000 agents in July, with more than 10,000 watching a live demo. Within weeks, about 15,000 agents generated over 97,000 conversations using the tool. The platform connects 100 different real estate tools and handles administrative tasks, prospecting, and voice-enabled note-taking. Senior leadership, including CEO Robert Reffkin, promoted adoption through office visits and staff training. Nine out of ten agents across the industry report using or planning to use AI, according to the National Association of Realtors. However, with the median agent age at 57, adoption presents challenges. President of Growth Rory Golod acknowledged adoption requires significant effort but believes AI cannot replace agents' judgment and relationships. The tool evolved from earlier content-focused AI to a more proactive assistant.
Compass unveils 'See It First(TM)' in its biggest Compass.com redesign in a decade, giving buyers early access to more homes. Compass is backing the elevated consumer search experience with a multimillion-dollar advertising campaign to reach homebuyers nationwide. NEW YORK, NY - September 22, 2026 - Compass introduces 'See It First(TM)' as part of the biggest redesign of Compass.com in a decade, giving consumers earlier access to more homes. By bringing together thousands of homes across every stage of marketing from Compass International Holdings' nine powerhouse brands in one destination, See It First(TM) gives buyers greater selection and an elevated search experience while empowering sellers to gauge demand and build buyer interest without accruing public days on market or public price changes. "With See It First(TM), we're giving consumers the opportunity to discover more homes earlier," said Julie Keef, Compass Head of Consumer Search. "By bringing more homes and local expertise together in one place, we're making Compass.com an even more valuable destination for buyers to start and continue their home search." Every element of Compass.com has been redesigned to make it easier for more buyers to discover more homes, earlier, with See It First(TM) integrated throughout the search experience. The redesigned homepage, search experience, and listing pages, along with new See It First(TM) badges and a dedicated landing page, help all buyers identify and explore homes earlier. Why See It First(TM): * All buyers can discover more homes. See It First(TM) brings more homes together in one place, giving all buyers more opportunities to find the right home on Compass.com. Any buyer or buyer's agent, regardless of brokerage affiliation, can learn more about any home represented by a real estate professional affiliated with any of the nine Compass International Holdings brands. Buyers do not need to work with a Compass real estate professional to view these listings. * Sellers can test the market with confidence. See It First(TM) empowers homeowners to test pricing and build buyer demand through premium placement in search results, without accruing days on market or public price drops. Sellers can then use those insights to adjust their pricing and marketing strategy. For sellers who want to sell but are not fully committed, or who want to put their home on the market off-season, See It First(TM) gives them the opportunity to test the market first, without risk. * Real estate professionals have more ways to compete for clients and deliver value. Real estate professionals compete every day to win clients, and See It First(TM) gives them more ways to deliver value and choice to prospective clients. Because the listing agent remains front and center, with their name, photo, and brokerage prominently displayed on every home they represent, buyers and their brokers can get answers directly from the real estate professional who knows the home best, while sellers know the interest their home generates is going directly to the agent they chose to represent them. Traffic to Compass.com grew 56% year-over-year in August 2026, as more consumers turned to the platform to search for their next home. Building on that momentum, Compass is making a multimillion-dollar investment in a nationwide advertising campaign to introduce See It First(TM) and the elevated consumer search experience on Compass.com. Together, the redesign and campaign strengthen Compass.com as a destination where consumers can discover more homes earlier. The See It First(TM) launch comes as recent research highlights the value of strategic marketing. An analysis of Compass-sold homes nationwide during the 12-month period ending March 31, 2026, found that homes strategically marketed sold faster. About Compass Compass is a leading tech-enabled real estate services company that includes the largest residential real estate brokerage in the United States by sales volume. Founded in 2012 and based in New York City, Compass provides an end-to-end platform that empowers its residential real estate agents at its owned-brokerage to deliver exceptional service to seller and buyer clients. The platform includes an integrated suite of cloud-based software for customer relationship management, marketing, client service, brokerage services, and other critical functionality, all custom-built for the real estate industry. Compass agents utilize the platform to grow their business, save time, and manage their business more efficiently. The Compass network includes Christie's International Real Estate, the world's premier global luxury real estate brand with over 100 independently owned brokerage Affiliates in 50 countries and territories. For more information on how Compass empowers real estate agents, one of the largest groups of small business owners, please visit www.compass.com.
Compass launches global division for cross-border referrals. by housingwire automation september 14, 2026 02:01 PM. New internal tiers and tracking tools aim to standardize referrals while Compass remains licensed only in the U.S.