Store Manager - Leidestraat, Fixed-Term Contract

Location: Netherlands

State/Province/City: North Holland

City: Amsterdam

Business Unit: Store

Time Type: Full-time

Base Pay Range: € 84,670.00 - € 111,130.00

Description & Requirements

• Create and foster a respectful and inclusive team environment and culture by welcoming and celebrating differences to ensure a supportive and engaging experience for team members and guests.
• Establish a vision for the store, based on key metrics and initiatives, and cascade to all team members.
• Build a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.
• Manage the store’s hiring process, including recruitment, selection, and onboarding, ensuring a focus on IDEA (inclusion, diversity, equity, and action) and other lululemon priorities.  
• Support ongoing learning and development of all store team members consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
• Engage in career discussions to support and reinforce team understanding of how working at lululemon will contribute to career and personal growth. 
• Provide team member recognition, gap assessment, and overall performance documentation to support and reinforce the career and personal growth of your team.
• Plan and prepare team member schedule according to labour requirements, availability, and budget considerations.
• Address all employee relations issues, including knowing when to partner with People and Culture (P&C) team to take appropriate action.

• Establish supportive and productive relationships with all team members, focusing on personal and professional development.
• Collaborate with in-store team members to ensure optimal guest experience that values guests’ time and support store operations.

• Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product education, and supporting in-store transactions and omnichannel programs (e.g., buy online pickup in store, phone sales, and ship from store options).
• Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
• Address emergent issues, including guest escalations and emergency requests.

• Manage whole store profit and loss (P&L) in accordance with goals (sales, budget, etc.).
• Plan and execute high-level quarterly and annual planning for store with respect to strategy, budget, and labour (including recruiting and training/development).
• Plan floor coverage and make decisions to maintain efficiency and effectiveness of floor operations.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

• Accountable for controllable budget; labour hours; annual sales plan target

• Leadership role directly responsible for all store employees (may delegate some aspects of management)  

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences  
• Integrity/Honesty: Behaves in an honest, fair, and ethical manner
• Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work  
• Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions
• Adaptability/Agility: Tolerates uncertainty and ambiguity and can change priorities in a fast-paced environment
• Team Building: Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives
• Strategic Thinking: Sets strategies that are aligned to vision and values of the company to achieve goals/vision/further the mission; considers the 'big picture' implications of decisions
• Resilience: Remains persistent; recovers quickly from setbacks 
• Change Management Leadership: Leads others through all phases of change processes and uncertainty
• Business Acumen: Is able to quickly understand and address business information (e.g., profit and loss statements, budgets and sales forecasts, retail strategy and approaches)

• Must be legally authorized to work in the country in which the store is located
• Must be 18 years of age or older
• Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)
• Must have the ability to travel to assigned store with own transportation methods

• Willing to work a flexible schedule including evenings, weekends, and holidays

• Willing to work as part of a team and also complete work independently or alone
• Willing to work in an environment with bright lights and loud music
• Willing to move through a store for most of a shift to help guests and accomplish work
• Willing to move boxes weighing up to 30 lbs (13.6 kg)

• 1 year people management experience

• Education: High school diploma, GED, or equivalent
• Education: Bachelor’s degree or equivalent
• Experience: 2 years retail or sales specific management experience