Temporary Student Services Manager - College of Dental Medicine

Job Description Summary

The Student Services Manager reports directly to the Director of Student Life and Engagement in the Office of Academic and Student Affairs. Primary responsibilities include directing and overseeing the Admissions and Orientation process, student registration and progress tracking, registrar duties within College of Dental Medicine (CDM) including but not limited to maintaining confidential student records, documentation of the Academic Performance and Professionalism Committee (APPC) meetings, assisting in special projects, and triaging and mitigating any student grade issues as requested. This role works closely with Assistant Dean of Student Success and Associate Professor, the Curriculum Coordinator, Associate Dean of Academic and Student Affairs, and internal registration and student stakeholders within the enterprise.

Entity

Medical University of South Carolina (MUSC - Univ)

Worker Type

Employee

Worker Sub-Type​

Temporary

Cost Center

CC000062 CDM Dean Academic & Student Affairs

Pay Rate Type

Salary

Pay Grade

University-GEN09

Pay Range

53,142.00 - 71,706.00 - 90,372.000

Scheduled Weekly Hours

40

Work Shift

Job Description

35%: Oversees and directs the Admission Process for the College of Dental Medicine Doctor of Dental Medicine (DMD). Plans and directs Friday Interview Days during Admissions Season (August-April). Maintains confidential records and applications for applicants to CDM. Reviews student applications and invites selected candidates to interview through the AADSAS portal. Responsible for scheduling all interviews for candidates and faculty committee members. Retrieves application data for committee members and sends it for review to assigned interviewers. Coordinates the student panel for interview days. Coordinates monthly in person tour for applicants, including lunch, student panel, and student guided tour of college. Plans and organizes the Admission Committee schedule to include review meetings, collection of documentation from all committee members, and maintains the data in accordance with the Office of Enrollment Management (OEM) and University policies & procedures. Creates and updates offer packet to include the acceptance letter, university matriculation requirements, and university information. Coordinates offers of admission with the Associate Dean of Academic and Student Affairs, OEM, and Dean's Office, and sends offers through Anthology Reach portal. Verifies IS/OS billing through Bursar's Office and with students for tuition waivers. Analyzes data relating to student admission, enrollment, and attrition in order to compile reports at the college, state, and federal levels. Assists the Dean's Office, Associate Dean of Academic and Student Affairs and Chairman of Admissions Committee with any other documentation and needs pertaining to Admissions as requested. Meets with denied applicants and future applicants to provide feedback and guidance for upcoming application cycles. Completes training on the Anthology Reach system and utilizes Reach to coordinate the admissions process, collaborating with OEM when necessary.

30%: Confidentially manages and maintains student records for all students in the College of Dental Medicine. Coordinates student registration for both courses and electives, grade changes and remediations. Assists students with dropping electives if requested. Generates missing grade reports, proactively following up with faculty to resolve grade discrepancies. Collaborates with the Curriculum Coordinator for elective coordination and student elective registration. Collects faculty grades each semester and organizes end of semester grade meetings with faculty and APPC; also determines and manages any input of missing grades, gaps or if a grade change form is needed. Documents all meeting minutes from scheduled APPC meetings and provides any documentation as requested by the chair. Ensures accurate grade records and class rank for all DMD students are maintained correctly and confidentially. Manages current student rosters with up to date information, sends to necessary parties and faculty per their request. Manages leave of absence requests and withdrawals for DMD students as necessary. Manages and tracks all requirements for graduating fourth year DMD students. Purges records according to established guidelines when necessary. Serves as liaison between CDM and OEM in order to ensure that policy and/or procedural changes are kept in line with strict academic policy guidelines. Compiles and maintains various reports, including student data lists, course rosters, and course information summaries, to support academic operations and ensure accurate, up-to-date records. Generates and analyzes compliance reports to monitor student health requirements, including vaccination records and immunization status, ensuring adherence to institutional health guidelines. Communicates with students, faculty, administrators, and staff in accordance with FERPA. Completes all appropriate training and maintains compliance with University software systems, creates training aids and offers training of university systems to faculty when necessary. Completes all necessary documentation and paperwork as the ADA Coordinator for CDM under the supervision of the Director of Student Life; Collaborates with Curriculum Coordinator to update any testing accommodations and on any additional documentation requested by the OEM. Completes all necessary documentation and paperwork verifying student attendance, class rank, GPA, and Boards scores. Coordinates and execute HPSL and LDS loan surveys on behalf of the Bursar's Office; contacts recent alumni for data collection and produce comprehensive summary reports.

15%: Coordinates a virtual welcome meeting in April to review incoming student requirements and overview of orientation process. Directs the first year DMD student orientation process to include but not limited to the creation of the orientation manual, requesting temporary parking passes, scheduling rooms, and speakers for orientation. Schedules virtual office hours during the weeks leading toward orientation to help facilitate transition for new students. Manages and maintains appropriate documentation for all incoming first year DMD students beginning with the offer of admission up until orientation in June. Communicates regularly with the incoming students, builds a strong rapport, and connects them to any available resources when necessary. Works with the Anatomical Sciences Course Director and Introduction to Dentistry Course Director to ensure a smooth transition for all incoming students. Partners with the Director of Student Life and Engagement, Business Manager, and Dean's Office to plan and host a welcome event during the summer months for all DMD students and college leadership.

10%: Conducts special projects at the request of the Associate Dean of Academic and Student Affairs and Director of Student Life. Serves as a back up to the Office of Academic and Student Affairs, works alongside the Director of Student Life for special events and assignments. Assists as needed in the preparation and conducting of special events including but not limited to university commencement ceremonies, Honors Convocation, White Coat Ceremony, and special workshops. Assists as requested in accreditation cycles and other projects which includes but not limited to compiling accreditation data and other special data reporting activities related to admissions and student data assigned by the Associate Dean of Academic and Student Affairs, Director of Student Life, and Dean's Office. Other duties as assigned and/or needed by office leadership.

10%: Performs procurement related duties for the office to include processing invoices for APPC and student leader meetings and events. Completes any punch out purchases from Our Day for the office. Assists the Associate Dean of Academic and Student Affairs, Director of Student Life, and business manager with any budgetary requests or needs.

Additional Job Description

Minimum Requirements: A bachelor's degree and three years experience in student services programs. Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to climb stairs. (Infrequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Infrequent) Ability to twist at the waist. (Infrequent) Ability to squat and perform job functions. (Infrequent) Ability to perform 'pinching' operations. (Infrequent) Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to maintain tactile sensory functions. (Continuous) Ability to lift and carry 50 lbs., unassisted. (Infrequent) Ability to push/pull objects, up to 50 lbs., unassisted. (Infrequent) Ability to maintain 20/40 vision, corrected. (Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to see and recognize objects at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in dusty areas. (Infrequent) Additional New Requirements: Ability to obtain and maintain a valid drivers license. Computer literacy. Ability to work odd shift as required. Ability to work overtime as required. Ability to learn new processes, tools and equipment as required.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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