Patient Care Coordinator & Appointment Setter
$2k - $3k/mo+ $25 per booked-and-attended appointment
Junior
Remote in USA
RemoteInternational candidates are strongly preferred, particularly in Latin America; U.S.-based candidates are also considered.
Sales & Account ManagementSales Development Representative
About the job
Requirements
- At least one year of experience working in a medical spa, cosmetic dermatology clinic, plastic surgery office, aesthetic clinic, cosmetic dental office, weight loss clinic, women's health clinic, or concierge medical practice.
- Fluent English and a neutral, highly understandable accent suitable for speaking with American patients.
- Ability to make 300 or more dials per day in a fast-paced environment.
- Reliability and consistent on-time attendance for every shift.
- Ability to work independently from a home office.
- Familiarity with GoHighLevel or a similar CRM or power dialer, such as HubSpot, Salesforce, Close, RingCentral, Dialpad, Five9, or CallTools.
- Own laptop and stable high-speed internet; a speed test is required as part of the application.
- Availability Monday through Friday during U.S. business hours aligned to EST/CST, and willingness to cover staggered weekend shifts.
Responsibilities
- Make 300 or more dials per day using a power dialer system.
- Contact new leads within five minutes of submission and respond to new Facebook and Instagram leads as they arrive.
- Cycle through older uncontacted leads after clearing fresh leads, and manage leads for up to three clients at once.
- Book qualified consultations for medical spa and aesthetics clients.
- Answer common treatment questions, handle objections professionally, and confirm appointments by text and phone to keep no-show rates low.
- Work company-generated leads without cold prospecting, prioritize leads by recency and engagement, and reactivate previous and dormant leads.
- Follow structured call scripts while sounding natural.
- Track and report daily KPIs, including dials, contacts, and appointments booked, in GoHighLevel.
- During the paid 30-day trial, learn the power dialer, GoHighLevel platform, and call scripts; understand each client's practice, services, and ideal patient; demonstrate a five-minute speed-to-lead response; ramp up to full dial volume by the end of the trial; begin booking appointments and tracking KPIs; and attend every shift on time.
- After the trial, manage up to two client accounts, potentially growing to three based on performance, target at least 40 booked appointments per client per month, and maintain reliable, punctual attendance.
- Work five days per week during core hours of 9:00 AM to 5:00 PM EST, with approximately four hours of Saturday and four hours of Sunday coverage on a staggered team rotation; some setters work Monday through Friday and others Tuesday through Saturday, with one to two days off per week.
Desired Qualifications
- Bilingual Spanish, as practices served in Miami and Houston have Spanish-speaking patients.
- Experience with CloseBot, AI chat systems, or high-volume lead follow-up.
- Familiarity with appointment-setting metrics and KPI tracking.
- Previous experience with marketing agencies or lead generation companies.
About the company
Trivium I+C S.A.S. provides strategic advisory services in science, technology, and innovation to help organizations grow. It helps structure R&D&I projects, conducts technology surveillance to spot market and tech trends, and guides clients in securing funding and tax incentives for innovation. The firm offers end-to-end support for innovation project design, technology foresight, and financing, tailored to Colombian startups and mid-size companies. Its goal is to help clients use technological advances to boost growth and maintain a competitive edge in changing markets.
Company Size
1-10
Company Stage
N/A
Total Funding
N/A
Headquarters
Madrid, Spain
Founded
2013
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Simplify's Take
What believers are saying
- Colombia keeps expanding formal innovation financing needs for private companies.
- Trivium’s niche around R&D&I projects matches demand from startups and industrial firms.
- A microconsulting footprint can stay profitable with low overhead and founder-led delivery.
What critics are saying
- Public evidence on Trivium I+C S.A.S. is sparse, suggesting weak market visibility.
- Its website is under construction, undermining lead generation and employer credibility.
- Larger consultancies and digital firms dominate adjacent advisory work, compressing pricing and hiring opportunities.
What makes Trivium unique
- Trivium I+C S.A.S. targets R&D&I structuring, technology surveillance, and financing support.
- Colombia-focused innovation consulting aligns with clients seeking tax benefits and public funding.
- Its advisory model bundles strategy, project design, and innovation monetization into one vendor.
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Benefits
- Flexible Work Hours
- Remote Work Options
- Paid Vacation
- Paid Holidays