Revenue Cycle Support Analyst

Job Overview

Location: Lloyd Corporate Plaza, NE Portland
Schedule: Monday through Friday, typically 8:30 a.m. to 5:00 p.m.
Salary: $82,276 - $88,006/yr

The Revenue Cycle Support Analyst is responsible for successful completion of assigned tasks for billing application implementations and maintenance. Tasks include billing workflow process evaluation and documentation; participation in development, building and testing of modules and/or workflows in Electronic Health Records (EHR); provide functional expertise and recommendations to optimize the design and development of systems, implementation of these changes through training and support. The Billing Systems Analyst provides ongoing support for EHR, and other Billing application systems as needed to sustain Billing operations.

The job incumbent must understand, appreciate, and respect the differences within our Cascadia community.   As such, it is expected that this position promotes integrated care, our vision of trauma-informed and person-first approaches and helps create a work environment of acceptance.

Essential Duties

This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position.  Management reserves the right to modify, add or remove duties as necessary. 

General

• Analyze complex business processes, workflows, data flows, system requirements, resource needs, and feasibility in collaboration with finance leadership and other stakeholders.
• Design, develop, configure, and implement billing information system solutions and complex EHR modules to optimize operational efficiency and maximize use of health information systems.
• Coordinate with outsourced billing agencies, internal billing staff, clinical teams, vendors, and other stakeholders to support billing operations and system effectiveness.
• Maintain billing information systems by providing advanced support, troubleshooting system issues, and partnering with EHR vendors to ensure optimal performance.
• Lead system integration, configuration, testing, and implementation activities, including oversight of user acceptance testing and post-implementation feedback processes to ensure ongoing effectiveness.
• Develop, maintain, and document system processes, procedures, and training materials; train staff on advanced EHR functionality and best practices.
• Manage user access by creating, modifying, and removing system accounts in accordance with organizational policies.
• Support data integrity initiatives through data review, correction, validation, imports, and ongoing reporting improvement efforts.
• Configure provider records to ensure credential information is accurately transmitted to the billing clearinghouse.
• Manage and coordinate required federal, state, and county reporting activities.
• Represent Cascadia Health on stakeholder committees, vendor user groups, and other forums related to electronic health record and billing systems.

• Serve as the primary subject matter expert for billing system modules, clinical staff credentialing configuration, and charge routing design and maintenance, ensuring accurate translation of clinical services into billing workflows and claims processing.
• Perform other duties as assigned.

Regulatory & Compliance

• Comply with and implement regulations, policies, and procedures under which the department and program operate.
• Assist in crisis situations as appropriate, following emergency protocols and procedures.  
• Understand fire regulations and evacuation procedures; participate in regular safety drills in compliance with department policies and procedures.

• Document and maintain records in a manner that ensures compliance with all agency policies and procedures and local, state, and federal regulations. 

• Adhere to mandatory abuse reporting laws, HIPAA and 42CFR regulations requirements.

• Complete annual employee training requirements on a timely basis.
• Participate in all scheduled staff meetings, supervision sessions, and other departmental and agency meetings.

Qualifications

Education:

Required:

High School Diploma or Equivalent

Preferred:

Certification in one or more of the following preferred: Epic certifications, OCHIN Epic certifications, Financial Reporting certification

Experience:

Required:

Minimum of three years supporting or using an EHR billing system in healthcare.

Preferred:

Experience in one or more of the following preferred: OCHIN Epic, MMIS, Freshservice Support Management.

Behavioral Health, Primary Care, CCBHC and FQHC billing experience preferred

Specialized Knowledge, Skills, and Abilities:

Effective communication and active listening skills.

Demonstrated effective interpersonal and customer service skills.

Ability to demonstrate professionalism, reliability, and initiative in daily work activities

Knowledge of healthcare regulations, including HIPAA, 42 CFR, Medicare, Medicaid, PPO, and HMO requirements

Knowledge of professional standards, ethical conduct, and accountability expectations in a healthcare environment.

Understanding of principles related to person‑centered care, safety, and well‑being.

Ability to work proactively and effectively in a team as well as independently.

Strong organizational skills with the ability to prioritize and manage multiple competing demands

Analytical and problem-solving skills, including data analysis and process improvement

Ability to maintain confidentiality and communicate technical information to non-technical audiences

Operate computer hardware and software at a level needed to effectively perform job functions.

Other:

Must have the ability to travel to multiple locations throughout the Portland Metro area.

Must have the ability to perform CPR and properly use AED equipment. BLS certification training will be provided within the first 60 days of hire for client-facing staff, and CPR certification training will be provided within 120 days for all other staff. Certification must remain current.

Core Competencies

Teamwork:

Contribute to a culture that promotes cooperation, respectful communication, and mutual trust. Collaborate across interdisciplinary teams by working together and sharing ideas, skills, and knowledge to achieve common goals. Foster environment that fuels creativity by combining differing perspectives and experiences to generate innovative solutions.

Ethics, Values, & Integrity:

Maintain a respectful work environment where decisions are transparent and objective. Hold yourself and Cascadia Health accountable for their actions while contributing to a positive organizational culture.

Emotional Awareness:
Understand and manage one’s own emotions while respecting diverse emotional expressions and communication styles of others. This includes recognizing the varied ways emotions can influence thoughts and behaviors and adapting interactions to enhance interpersonal effectiveness and self-awareness.

Culture:

Positively contributes to a work environment that values all individuals. Evaluate social situations to determine what is expected or required to recognize the feelings and intentions of others.

Safety:

Actively contribute to the safety and welfare of the Cascadia community through prevention, education, and awareness. Participate in and promote a work environment that identifies and prevents workplace safety issues.

Working Conditions

Work is performed in the administrative office.  The work involves addressing new and unusual circumstances, requiring flexibility in time management and exercising sound judgement.

Cascadia is an Equal Opportunity employer.  If you need assistance or an accommodation due to a disability, you may contact us at 503.963.7654 or at [email protected]

Cascadia is an Equal Opportunity Employer. If you need assistance or an accommodation due to a disability, you may contact us at 503.963.7654.

Employees are responsible for obtaining and maintaining all licenses, certifications, registrations, and other credentials required for their position. Required credentials must remain active and in good standing as a condition of employment. Candidates are encouraged to familiarize themselves with any applicable credentialing requirements, including associated fees and renewal or maintenance obligations, prior to applying.

Benefits

We offer generous benefits for our full-time and part-time employees (20 hours + pro-rated) including:

• Generous Paid Time Off Package - Full-time employees earn 6 weeks of PTO in their first year!
• Medical and Dental Coverage (begins 1st of the month following hire date)
• VSP Vision Discount Plan
• 403(b) Retirement Plan - Eligible after 60 days with immediate 100% vesting and a 1-to-1 company match up to 3% per pay period, plus the opportunity for an additional discretionary contribution (up to 5%) at the end of the fiscal year.
• Flexible Spending Account (FSA) (Medical, dependent care, and transportation options)
• Short-Term Disability, Long-Term Disability, and Life Insurance
• Paid Bereavement and Jury Duty Leave
• Length of Service Award
• Voluntary Life Insurance
• Supplemental Insurance
• Student loan forgiveness options

Wellness Benefits:

• Employee Assistance Program (EAP)
• Bike to Work Reimbursement

Starting Rate Range in USD ($)