Full-Time
Senior Analyst
CXSO Incident Management, Social & Data Analytics
Posted on 9/26/2025
Comcast
10,001+ employees
Cable, internet, and networks provider
Compensation Overview
$44k - $103k/yr
No H1B Sponsorship
Remote in USA
Remote
Candidates must be legally authorized to work in the United States and not require sponsorship for employment.
 Data & Analytics (2) |
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- 5–7 years of experience in data analytics or a related field.
- Advanced SQL proficiency—writing and optimizing queries daily.
- Strong experience with data presentation and visualization.
- Familiarity with social media platforms and analytics tools.
- Excellent collaboration and stakeholder management skills.
- Proven ability in process analysis and continuous improvement.
- Training experience—helping upskill peers and share best practices.
- Build and maintain SQL-driven dashboards and reports using tools like Power BI, IOP, and Smartsheet.
- Analyze performance scorecards and data across all levels—from frontline operations to executive leadership.
- Monitor and interpret social media conversations using platforms like Sprinklr to identify trends, issues, and opportunities.
- Lead data storytelling efforts that translate complex findings into actionable insights for stakeholders across CXSO, Retail, and Workforce Management teams.
- Facilitate team training, peer learning, and knowledge sharing to elevate the group’s analytical capabilities.
- Host regular stakeholder meetings to align on priorities and share findings.
- Maintain and evolve internal tools like SharePoint and Smartsheet for tracking incidents, reporting requests, and team processes.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
- Experience with DBeaver, PostgreSQL, Sprinklr, Microsoft Power BI, and IOP.
- Comfort with Smartsheet and SharePoint for workflow and documentation.
Comcast provides high-speed internet, cable television, and phone services to residential and business customers while also operating major media networks, film studios, and theme parks. The company delivers these services through its Xfinity and Sky brands and generates revenue by selling subscriptions, advertising space, and entertainment experiences. Unlike many competitors, Comcast controls both the distribution infrastructure and the content itself, allowing it to manage the entire pipeline from production to the consumer's home. Its goal is to use this integrated network to provide a wide range of media and technology services to a global audience.
Company Size
10,001+
Company Stage
IPO
Headquarters
Philadelphia, Pennsylvania
Founded
1963
Simplify's Take
What believers are saying
- Business Services Connectivity grew 5% to $9.7B in FY2024, targeting $50B market.
- Universal Epic Universe drove 24% theme parks revenue surge to $2.44B in Q1 2026.
- Wireless lines hit record 435K adds in Q1 2026, totaling 9.7 million lines.
What critics are saying
- Domestic broadband lost 2.99M customers year-over-year in Q1 2026 to AT&T fiber.
- Peacock losses doubled to $432M in Q1 2025, totaling over $1.2B cumulative.
- Media division lost $436M in Q1 2025 from $5B NBA and NFL rights costs.
What makes Comcast unique
- Comcast Business leverages 150,000 fiber route miles for 100 Gbps scalable capacity.
- Xfinity Mobile MVNO uses millions of owned WiFi hotspots atop Verizon towers.
- Universal Ads self-service platform unifies linear TV and streaming for 90% US households.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Paid Vacation
Paid Parental Leave
Tuition Reimbursement
Unlimited Paid Time Off
Company News
Streaming companies have pivoted from prioritising subscriber growth to profitability, raising prices, cracking down on password sharing and expanding ad-supported tiers. However, it remains unclear whether smaller players can achieve meaningful profits. Netflix leads the industry with a 29.5% operating margin in 2025 and 325 million global subscribers. Disney has guided towards a 10% direct-to-consumer operating margin for fiscal 2026, whilst Paramount and Warner Bros Discovery have posted profitable quarters and Comcast's Peacock is narrowing losses. Analysts question whether streaming can match the profitability of legacy linear TV businesses. Netflix raised prices again recently, with subscription plans now ranging from $7.99 to $26.99 monthly across the industry. The company reported over $1.5 billion in advertising revenue for 2025, expected to double this year.
Sumitomo Mitsui Trust Group has increased its stake in Comcast Corporation by 6.1% during the fourth quarter of 2025, according to a 13F filing with the Securities and Exchange Commission. The Japanese financial group now holds 11,729,109 shares worth approximately $328 million, representing about 0.32% of Comcast's outstanding shares. The acquisition, which added 669,231 shares to Sumitomo Mitsui's portfolio, signals continued institutional confidence in the cable and media conglomerate despite recent stock price volatility. Other major institutional investors, including Capital Research Global Investors and State Street Corp, also maintain significant positions in Comcast. The filing was submitted on 12 April 2026, reflecting the group's Q4 2025 holdings in the American telecommunications and media company.
Oak Thistle LLC acquired a new stake in Comcast Corporation during the fourth quarter of 2025, purchasing 44,273 shares valued at approximately $1.32 million. The investment was disclosed in a 13F filing with the Securities and Exchange Commission. The acquisition highlights continued institutional interest in the Philadelphia-based cable and media giant, which has a market capitalisation exceeding $100 billion. Comcast faces challenges in its cable and media businesses as the telecommunications and entertainment landscape evolves. The investment represents Oak Thistle LLC's entry into Comcast stock, reflecting broader institutional appetite for companies navigating the changing media and communications sector.
Comcast has expanded its multi-gigabit internet footprint across several US communities and launched "Total Solutions Advantage", an all-in-one connectivity and cybersecurity bundle for small businesses with predictable monthly pricing. The moves include rural and suburban network buildouts in New Hampshire, West Virginia, Georgia and Pennsylvania. The Total Solutions Advantage offering combines broadband, wireless and security services, aiming to deepen product penetration and create stickier customer relationships. However, investors must weigh rising capital intensity and intensifying competition from fibre and fixed-wireless providers. Comcast's investment narrative projects $128.7 billion revenue and $13.9 billion earnings by 2028, requiring 1.2% annual revenue growth. Some analysts forecast more cautious figures of $124.4 billion revenue and $11.2 billion earnings, citing broadband saturation and capital constraints.
Comcast is expected to report fiscal first-quarter earnings on 23 April, with analysts forecasting profit of $0.83 per share, down 23.9% year-over-year. The Philadelphia-based media and technology company has surpassed Wall Street's earnings expectations in its last four quarterly reports. For the full year, analysts expect earnings per share of $3.66, down 15.1% from fiscal 2025, though earnings are projected to rise 4.6% to $3.83 in fiscal 2027. Comcast shares have fallen 21.1% over the past year, underperforming the S&P 500's 13.7% gain. The stock rose 2.9% after its fourth-quarter results beat expectations in January. Analysts maintain a cautious "Hold" rating, with a consensus price target of $33.45, indicating potential upside of 15.7%.