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Republic Finance

Provides consumer loans with flexible options

Bilingual Collections Associate

Customer SupportUpdated on Nov 10
Full-timePonchatoula, LA, USA$16.50 - $18.15 /hr

About the Job

Requirements

  • Fluency in English and Spanish is required.
  • A high school diploma or equivalent is required.
  • Financial services industry experience is preferred but not required.
  • Excellent verbal and written communication skills are required.
  • Organization and effective time management skills are required.
  • Customer service skills are required.
  • A professional attitude and demeanor are required.
  • Candidates must meet acceptable credit-history and criminal-background standards and pass a pre-employment drug screen.

Responsibilities

  • Communicate with customers by phone to help them get back on track with monthly loan payments.
  • Listen to customers and understand their needs in order to recommend appropriate payment solutions.
  • Take loan payments over the phone.
  • Work with three main computer systems.
  • Answer inbound and outbound calls using an automatic dialer system.
  • Promote company core values and ensure an outstanding client experience.
  • Complete a three-week paid on-the-job training program in call-center operations.

Desired Qualifications

  • Financial services industry experience is preferred but not required.

About the Company

Republic Finance

Provides consumer loans with flexible options

Republic Finance provides consumer loans to individuals, offering flexible lending options to meet personal finance goals across more than 200 communities in the United States, serving over 350,000 clients. Its product works by evaluating a borrower’s financial situation and pairing them with suitable loan options, followed by a smooth application and funding process; revenue comes from interest and fees on the loans. The company differentiates itself through a focus on responsible lending, strong customer service, and long-term relationships, as well as commitment to community enrichment and an inclusive work environment. Its goal is to help customers achieve their personal financial objectives while supporting communities and fostering employee growth.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Plano, TX
Founded
1952

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