Product Copywriter - Mandarin to English

【What you will be doing】
At SHOPLINE, we are actively searching for highly talented writers who possess the ability to harness the power of language and employ SHOPLINE's content style guide to its fullest potential. In this role, you will be responsible for crafting meticulously detailed and merchant-friendly instruction manuals, educational handbooks, and FAQ materials that revolve around our diverse range of innovative SHOPLINE products and features.

- Responsible for creating user-friendly instructions and materials.
- Focus on providing clear and straightforward guidance to SHOPLINE merchants.
- Ensure materials are easy to comprehend and follow.
- Adhere to SHOPLINE's content style guide for consistent tone and coherence.
- Condense complex technical concepts into concise and accessible instructions.
- Understand the needs and preferences of the merchant community.
- Create engaging and accessible materials that connect with a wide range of audiences.
- Collaborating with various teams in different regions such as Engineering, Product Management, Merchant Success, and other teams to establish best practices and provide comprehensive guidance.
- Engaging in cross-functional collaboration with internal stakeholders from different regions to create region-specific instruction manuals and well-crafted FAQ documents that address specific scenarios and meet the unique needs of each region.

Join our dynamic team and make a significant impact by empowering our merchants with the guidance they need to thrive in the ever-evolving digital landscape. Together, we can ensure that SHOPLINE remains the go-to platform for seamless and successful e-commerce experiences.

【Who we are looking for】
- Bachelor’s degree or equivalent experience in marketing or communications.
- Excellent skills in technical writing, translation, writing, proofreading, and editing from Mandarin to English.
- Professional copywriting and editing experience.
- Proficient in online content strategy and creation.
- Strong familiarity with B2B and B2B2C SaaS product concepts is highly desirable.
- Previous experience in Product Marketing will be a plus.
- Prior experience using Intercom or Zendesk will be advantageous.

【What you will be doing】
我們正在積極尋找具備運用語言能力並能夠充分運用 SHOPLINE 產品知識的團隊成員。這個角色，將負責詳細編寫對店家易讀、易懂的 SHOPLINE 產品以及功能的教學指南和常見問題等等內容。
- 負責建立 User-friednly 的說明以及資訊等文件。
- 專注為 SHOPLINE 的店家提供清晰明確的常見問題指南。
- 確保資料容易理解和遵循。
- 遵循已建立的 Guildline 並確保語調一致和連貫。
- 將複雜的技術概念編寫為簡明易懂的內容。
- 了解店家需求和偏好。
- 創作引人入勝且易於理解的資料，能夠與各種受眾建立聯繫。
- 與不同區域的各種團隊合作，包括工程、產品管理、客戶成功和其他團隊。
- 參與跨部門合作，創建特定區域的教學指南和常見問題等文件，以應對特定情景並滿足每個區域需求。

我們的目標是確保 SHOPLINE 成為成功的電子商務首選服務。透過提供商家所需的指導，為他們在不斷變化的數位環境中實現蓬勃發展，這是一個不斷進步和創新的行業，我們鼓勵團隊成員積極學習和發展自己的專業能力。無論你是剛起步或是已經有相關經驗，相信在這個充滿活力的團隊中，我們可以一起實現店家的成長和成功。

【Who we are looking for】
- 具備市場營銷或傳播相關的學士學位或對等經驗。
- 擁有優秀的技術寫作、翻譯、寫作、校對和編輯技能，能夠將中文內容翻譯至英文。
- 具有專業的文案編寫和編輯經驗。
- 熟練掌握內容策略和創作。
- 優先考慮對於 B2B 和 B2B2C SaaS 產品熟悉者。
- 具備 Product Marketing 的相關經驗將被視為加分項。
- 具備使用 Intercom 或 Zendesk 的經驗亦為加分項。