Full-Time

Café Coach

Confirmed live in the last 24 hours

Capital One

Capital One

10,001+ employees

Offers diverse financial products and services

Fintech
Financial Services

Compensation Overview

$95k - $105kAnnually

+ Performance-based incentive compensation + Cash bonuses + Long-term incentives

Mid, Senior

No H1B Sponsorship

Richmond, VA, USA

Salary range for Café Coach in Richmond, VA: $95,000 - $105,000.

Category
Customer Success Management
Sales & Account Management
Required Skills
Customer Service

You match the following Capital One's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • High School Diploma, GED, or Equivalent Certification
  • At least 2 years of Customer, Retail, or Financial Services experience
  • At least 1 year of People Management experience or 2 years Retail Bank Experience
Responsibilities
  • Lead by example and help Café Ambassadors develop professionally, personally, and as a high-performing team
  • Maintain the physical space and coach Café Ambassadors to create a welcoming environment for Café customers and visitors
  • Drive continuous improvement and bring everyone along for the ride
  • Build alliances with local organizations and collaborate with vendors to generate new business
  • Connect with Café visitors and regulars, assisting them with technology challenges and showcasing services and products
  • Work with local businesses, nonprofits, and charities to plan events both in and outside of the Café
  • Steer customers in the right direction toward their financial goals
  • Work with an energized team of Café Ambassadors and inspire teammates
Desired Qualifications
  • 3+ years of Customer, Retail, or Financial Services experience
  • 2+ years of People Management experience
  • Bachelor's Degree

Capital One offers a range of financial services, including credit cards, savings accounts, car loans, and business checking accounts, primarily in the United States. The company focuses on user-friendly banking solutions with no fees or minimums for checking accounts, making it easier for customers to manage their money. Capital One stands out from competitors with its commitment to financial inclusion and literacy, partnering with organizations to provide educational resources. The goal is to make banking accessible and straightforward for everyone.

Company Stage

IPO

Total Funding

$15.9M

Headquarters

McLean, Virginia

Founded

2014

Simplify Jobs

Simplify's Take

What believers are saying

  • AI-driven customer service solutions can enhance user experience and operational efficiency.
  • Fintech partnerships offer opportunities to integrate innovative technologies into Capital One's services.
  • The trend towards personalized financial products can be leveraged for tailored solutions.

What critics are saying

  • Capital One faces lawsuits for allegedly defrauding customers out of $2 billion.
  • A class action lawsuit accuses Capital One of stealing link commissions from influencers.
  • Involvement in cybersecurity investments may expose Capital One to geopolitical risks.

What makes Capital One unique

  • Capital One leverages data and technology to revolutionize the credit card industry.
  • The company offers user-friendly banking solutions with no fees or minimums for checking accounts.
  • Capital One emphasizes financial inclusion and literacy through partnerships and educational tools.

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Benefits

Medical, Dental, & Vision coverage

Onsite Health Centers

Prescription saving with network of local pharmacies

Stock Purchase Plan

Education Assistance

401(k)

Flexible Spending Accounts

Life and Disability insurance

Generous paid time off + corporate & floating holidays

Registered dieticians on site, cooking classes and free virtual fitness classes

Employee Assistance Program