Full-Time

Senior Manager

Implementation

Confirmed live in the last 24 hours

Carbyne

Carbyne

51-200 employees

Cloud-based platform for emergency response communication

Enterprise Software
Cybersecurity

Senior

No H1B Sponsorship

Atlanta, GA, USA

Category
Engineering Management
Software Development Management
Required Skills
AWS
Customer Service
Requirements
  • Bachelor's degree in a technical field (or equivalent experience)
  • At least 4 years of experience as a team manager with similar responsibilities (including project management experience)
  • At least 10 years of experience in a technical role related to VoIP (e.g., PBX, Call Center)
  • Proven knowledge of AWS cloud infrastructure
  • ‘Lead by example’ manager with hands-on experience
  • Proven experience in planning, executing, and delivering complex projects
  • Strong communication, interpersonal, and conflict-resolution skills
  • Ability to manage multiple priorities and work effectively under pressure
  • Excellent analytical and problem-solving skills
  • Experience with network infrastructure, including routers, firewalls, and the OSI model
  • Ability to travel 30% of the time
Responsibilities
  • Build and lead a high-performing team of engineers focused on delivering successful deployments and exceptional customer service. Provide coaching, mentoring, and performance management for team members.
  • Plan, design, and execute end-to-end deployment projects for our cloud call-handling solutions. Work closely with customers to understand their needs and ensure successful implementations.
  • Provide advanced technical training and knowledge transfer to customers throughout the deployment process. Collaborate with engineering teams on complex technical solutions and troubleshooting.
  • Be a trusted advisor to our customers. Provide ongoing support during deployment, including working after hours on installations and post-implementation assistance. Champion a customer-centric approach within the team.
  • Continuously improve our deployment processes and documentation to ensure efficiency and scalability.
  • Work effectively across internal teams (Sales, Engineering, Customer Success, Support) to ensure seamless project delivery. Maintain strong communication with senior leadership and stakeholders.

Carbyne provides a cloud-based communications platform tailored for mission-critical centers like call centers and emergency response teams. The platform focuses on real-time data and collaboration tools, allowing users to collect and share vital information quickly. This technology helps clients make informed decisions based on live data, improving their operational efficiency. Carbyne's suite of applications is designed to enable faster call handling and manage higher call volumes, which can enhance service delivery and potentially save lives. Unlike many competitors, Carbyne offers a comprehensive platform that integrates various tools into one secure environment. The company's goal is to enhance the effectiveness of emergency response and call center operations through improved communication and data management.

Company Stage

Series C

Total Funding

$133.2M

Headquarters

New York City, New York

Founded

2014

Growth & Insights
Headcount

6 month growth

5%

1 year growth

6%

2 year growth

9%
Simplify Jobs

Simplify's Take

What believers are saying

  • Collaboration with Axon enhances decision-making and reduces response times for law enforcement.
  • Citizen Connect improves emergency services' decision-making with caller-designated medical data.
  • Cal OES certification expands Carbyne's market reach in California with advanced call solutions.

What critics are saying

  • Over-reliance on AI could lead to errors if technology fails or is misused.
  • Integration with multiple platforms may raise data privacy concerns with sensitive information.

What makes Carbyne unique

  • Carbyne integrates AI-driven translation to reduce language barriers in emergency calls.
  • The platform offers real-time data integration with security cameras for enhanced situational awareness.
  • Carbyne's cloud-native solutions provide scalable, secure logging and recording for emergency operations.

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