Full-Time

Senior Manager

Implementation

Confirmed live in the last 24 hours

Carbyne

Carbyne

51-200 employees

Cloud-based platform for emergency response communication

Government & Public Sector
Enterprise Software
Cybersecurity

Senior, Expert

No H1B Sponsorship

Atlanta, GA, USA

Category
Engineering Management
Software Development Management
Required Skills
AWS
Customer Service
Requirements
  • Bachelor's degree in a technical field (or equivalent experience)
  • At least 4 years of experience as a team manager with similar responsibilities (including project management experience)
  • At least 10 years of experience in a technical role related to VoIP (e.g., PBX, Call Center)
  • Proven knowledge of AWS cloud infrastructure
  • ‘Lead by example’ manager with hands-on experience
  • Proven experience in planning, executing, and delivering complex projects
  • Strong communication, interpersonal, and conflict-resolution skills
  • Ability to manage multiple priorities and work effectively under pressure
  • Excellent analytical and problem-solving skills
  • Experience with network infrastructure, including routers, firewalls, and the OSI model
  • Ability to travel 30% of the time
Responsibilities
  • Build and lead a high-performing team of engineers focused on delivering successful deployments and exceptional customer service. Provide coaching, mentoring, and performance management for team members.
  • Plan, design, and execute end-to-end deployment projects for our cloud call-handling solutions. Work closely with customers to understand their needs and ensure successful implementations.
  • Provide advanced technical training and knowledge transfer to customers throughout the deployment process. Collaborate with engineering teams on complex technical solutions and troubleshooting.
  • Be a trusted advisor to our customers. Provide ongoing support during deployment, including working after hours on installations and post-implementation assistance. Champion a customer-centric approach within the team.
  • Continuously improve our deployment processes and documentation to ensure efficiency and scalability.
  • Work effectively across internal teams (Sales, Engineering, Customer Success, Support) to ensure seamless project delivery. Maintain strong communication with senior leadership and stakeholders.

Carbyne offers a cloud-based communications platform tailored for mission-critical centers like call centers and emergency response teams. The platform focuses on real-time data and collaboration tools, enabling users to collect and share vital information quickly. This technology helps clients make informed decisions based on live data, improving their operational efficiency. Carbyne's suite of applications allows for faster call handling and better management of high call volumes, which can enhance service delivery and potentially save lives. Unlike many competitors, Carbyne provides a comprehensive platform that integrates various applications into one secure environment. The company's goal is to enhance the effectiveness of emergency response and call center operations through improved communication and data management.

Company Stage

Series C

Total Funding

$133.2M

Headquarters

New York City, New York

Founded

2014

Growth & Insights
Headcount

6 month growth

5%

1 year growth

6%

2 year growth

10%
Simplify Jobs

Simplify's Take

What believers are saying

  • Carbyne's AI-driven analytics enhance decision-making and operational efficiency in emergencies.
  • The rise of 5G technology improves Carbyne's cloud-based platform performance.
  • Increasing demand for multilingual support aligns with Carbyne's real-time translation features.

What critics are saying

  • Over-reliance on AWS infrastructure poses risks of service outages or security breaches.
  • AI-based translation features may face accuracy and latency challenges, affecting response times.
  • Collaboration with partners like Axon may lead to integration complexities and data issues.

What makes Carbyne unique

  • Carbyne offers a cloud-native platform for mission-critical communication centers.
  • The platform integrates AI-powered features like translation and transcription for emergency response.
  • Carbyne's solutions provide real-time data and collaboration tools for call centers.

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