Order to Cash Operations Manager

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Order to Cash Ops Manager WORK SETUP: Return to Office OVERALL PURPOSE: The person will be responsible for overseeing teams of Processors and Analysts under Accounts Receivable/Collections. He/ she has performance oversight for their team and ensures that productivity and quality metrics are met and reported. He/ she also oversees complex cases and customers and troubleshooting. RESPONSIBILITIES: Production Supervision and Support • Coordinates individual and team work assignments • Monitors workload balancing • Supports high-quality work through a positive environment • Monitors team members performance with the focus on improvement Service Level Agreements and Performance Metrics • Ensures individual and team service levels are met or exceeded • Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements • Front line contact for questions or issues surrounding service levels Quality • Participates in providing feedback to the Quality team for improvement suggestions • Works with auditing resources on individual and team error trends • Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends Performance Management • Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period • Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Quezon City, Cyber Park Tower 3SKILL AND QUALIFICATIONS: • At least 8 to 12 years of relevant experience in OTC specific to Accounts Receivable (AR) and Collections • At least 5 years leadership experience

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