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Ikano Retail

Retail and consumer solutions provider

Junior Sales Specialist

Account ExecutivePosted on Nov 9
Full-timeLeon, Guanajuato, MexicoNo salary listed

About the Job

Requirements

  • At least 1–3 years of experience selling to professional customers, preferably in interior furnishings or related industries.
  • Experience communicating professionally with corporate customers and building executive-level corporate sales relationships.
  • Broad knowledge of optimizing customer experience across physical and digital touchpoints.
  • Strong stakeholder relationship management skills.
  • Ability to organize time, manage priorities, and adapt to a dynamic environment.
  • Knowledge of database analysis, structuring, and management.
  • Proficiency in Microsoft Office, especially Excel and PowerPoint.
  • Fluency in spoken and written English.
  • Commercial, negotiation, and customer-orientation skills.
  • Ability to work autonomously and collaboratively.

Responsibilities

  • Build a strong reputation for professional, timely customer service by creating an integrated and satisfying experience across customer touchpoints.
  • Develop, establish, and verify opportunities through active prospecting to support regional sales management activities.
  • Use knowledge of the product range, local market, customers, store layout, IKEA digital tools, and colleagues’ expertise to maximize IKEA for Business sales and support the IKEA sales system and concept.
  • Learn product features and benefits and share that knowledge proactively with customers and colleagues.
  • Translate product-area expertise into business opportunities.
  • Promote alternative products when best-selling products are unavailable, and monitor product availability and supply status.
  • Use knowledge of store services for IKEA for Business to help customers make informed purchasing decisions.
  • Understand customer needs and support the purchase process with accurate information and suggestions.
  • Follow department work routines.
  • Manage and maintain regional inbound leads through IKEA for Business’s designated website, email, and contact number.
  • Identify and proactively contact prospective customers.
  • Identify new leads for specific IKEA verticals in Mexico at the request of the IKEA for Business leader.
  • Analyze market trends, sales records, and customer needs to provide timely, reliable data to the country sales team.
  • Prepare and follow up on IKEA for Business quotations based on customer needs.
  • Follow up on and ensure fulfillment of all IKEA for Business customer orders.
  • Lead execution of IKEA for Business orders with support from fulfillment functions.
  • Process invoicing for IKEA for Business store orders.
  • Motivate frontline colleagues by example and promote accountability, care, and customer service.
  • Lead and follow up on IKEA for Business customer after-sales service matters with support from customer relations functions.

Desired Qualifications

  • Experience selling to professional customers in interior furnishings or related industries.

About the Company

Ikano Retail

Retail and consumer solutions provider

Ikano Retail is part of Ikano Group, an international company network with about 8,000 employees across 11 countries. It operates in real estate, production, insurance, data analytics and retail, and focuses on making everyday life easier by providing relevant, affordable, and sustainable solutions built on fair terms. The company works by developing and delivering services and products across its diverse businesses to meet people’s needs and simplify their lives. What sets Ikano apart from competitors is its family-owned heritage (owned by the Kamprad family) and its broad, multi-sector approach that ties real estate, manufacturing, finance, data analytics and retail together under a shared mission, aiming for long-term sustainability rather than a single-product focus. Ikano’s goal is to create possibilities for better living for many people through collaboration and fair, affordable, sustainable solutions.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Luxembourg
Founded
1988

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