Customer Experience-Systems and Analytics Intern

Primary Responsibilities (If this looks enticing, click “Apply”!):

• Analyze customer support data and metrics to identify trends, patterns, and opportunities for improvement. 
• Collaborate with the customer support team to understand their workflow, pain points, and data needs. 
• Develop and refine dashboards, reports, and data visualizations using tools such as Excel, Google Analytics, or business intelligence software. 
• Work closely with cross-functional teams, including marketing, product development, and operations, to gather insights and align analytics efforts with business objectives. 
• Conduct ad-hoc analysis to answer specific business questions and provide actionable recommendations. 
• Assist in the implementation of data-driven initiatives to optimize customer support processes and drive efficiency. 
• Stay updated on industry trends, best practices, and emerging technologies in customer support analytics. 

What You Bring To The Table

• Currently pursuing a degree in business analytics, data science, statistics, or a related field. 
• Strong analytical skills with the ability to interpret data, draw conclusions, and communicate findings effectively. 
• Proficiency in data analysis tools and software, such as Microsoft Excel, SQL, or Tableau. 
• Excellent attention to detail and problem-solving abilities. 
• Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams. 
• Proactive and self-motivated with a willingness to learn and take on new challenges. 
• Prior experience with customer support or e-commerce analytics is a plus (but not required).

What We Offer

• An opportunity to intern with a dynamic, fast growing company.  
• Great office and team culture (with lots of adorable pooches!)  
• Casual dress code.  
• Mentorship and growth opportunities, with potential for full-time role post-graduation. 


Applicants must be part of a registered co-op program, starting May through August.