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Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Analista Digital de Siniestros Automotrices

Claims AdjudicationPosted on Nov 12
Full-timeMonterrey, Nuevo Leon, MexicoNo salary listedIn-person

About the Job

Requirements

  • A completed or in-progress bachelor's degree or engineering degree is required.
  • Availability to work rotating weekend shifts is required.
  • Availability to work Monday through Sunday, with two weekdays off, on shifts of 6:00 a.m.–2:30 p.m. or 2:30 p.m.–11:00 p.m. is required.
  • Proficiency with data-entry systems and digital tools is required.
  • Ability to prepare and follow up on reports is required.
  • Strong customer service and effective communication skills are required.
  • Ability to organize and follow multiple cases simultaneously is required.
  • Attention to detail and a strong sense of responsibility are required.
  • Results orientation and ability to meet response-time targets are required.
  • Ability to work as part of a team and adapt to established processes is required.

Responsibilities

  • Assess damages for automobile claims using electronic tools and methods, without field work.
  • Enter and update claim information in internal systems.
  • Provide customer service and follow up with customers to ensure an efficient, high-quality experience.
  • Closely follow up on assigned cases and ensure compliance with established timelines and processes.
  • Prepare reports and indicators related to valuations and claim status.

About the Company

Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Banco Bilbao Vizcaya Argentaria, commonly known as BBVA, is a multinational financial services group offering retail, commercial and corporate banking. It provides accounts, payments, lending, mortgages, investment products and financial guidance for individuals and businesses, alongside services for institutional clients. BBVA combines physical banking networks with digital channels and operates across multiple international markets. Its business spans everyday financial needs, business financing, wealth management and transaction services within the regulated banking industry. Its workforce combines specialist delivery, customer support and business operations.

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