Technical Analyst Intern

Company :

enGen

Job Description : 

Applicants must be authorized to work in the U.S. independently. At this time, we do not offer visa sponsorship for this role.

The Summer 2027 Technical Analyst enGen Undergraduate Internship provides students with an opportunity to gain practical, hands-on experience supporting enterprise network infrastructure and technology operations within a large healthcare technology environment. This internship is designed to develop the next generation of infrastructure and networking professionals through direct exposure to enterprise networking, data center technologies, troubleshooting, monitoring, technical documentation, and infrastructure project delivery.

As a member of the Network Infrastructure team, the intern will work alongside experienced Network Engineers to support the day-to-day operation, monitoring, maintenance, and improvement of a large enterprise network environment. Participants will gain valuable experience troubleshooting network connectivity and infrastructure issues while developing an understanding of how enterprise networks support critical applications, business operations, and technology services.

The internship provides exposure to industry-leading networking and operational technologies, including Cisco routing, switching and wireless, Cisco Nexus/Data Center technologies, Meraki, BlueCat DNS/DHCP/IPAM, SolarWinds, and ServiceNow. Interns will have opportunities to support network monitoring, incident investigation, change activities, equipment deployments and upgrades, infrastructure documentation, and network lifecycle projects.

Typical responsibilities include assisting with network troubleshooting, monitoring network health and capacity, supporting incident and problem resolution, maintaining network diagrams and inventories, assisting with infrastructure changes and implementations, analyzing operational data, and identifying opportunities to improve monitoring, documentation, automation, and team processes.

Through mentorship, hands-on technical experience, and collaboration with infrastructure and application teams, participants will strengthen their networking, troubleshooting, analytical, customer service, and communication skills while building a strong foundation for a future career in enterprise networking and infrastructure technology.

SUMMARY OF JOB RESPONSIBILITIES 

This job has the goal of providing the opportunity to acquire practical experience through direct exposure to the related business line(s) and to develop the next generation of diverse business professionals.  To that end, the program will provide hands-on training and experience in the business line, expose the various career opportunities in the business line and related areas, and prepare participants for positions in the business.

Typical responsibilities include, providing services to the day-to-day operating objectives of the assigned area, participating in projects and programs appropriate to the needs of the assigned area, participating in the planning and implementation of projects and initiatives, conducting research and reporting including recommendations or proposals for action.

REQUIRED QUALIFICATIONS 

• Full or part-time enrollment in an accredited college or university baccalaureate program.

PREFERRED QUALIFICATIONS

• Currently pursuing a degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, Computer Engineering, or a related technical field.

ESSENTIAL JOB FUNCTIONS 
1. Communicate effectively while interacting directly with colleagues, clientele, and/or other internal or external constituencies in the planning of assignments and the resolution of day-to-day operational problems. 

2. Under supervision, provide entry-level professional services as appropriate to the day-to-day operating objectives of the area.  Receives guidance, training, and mentoring from senior personnel in planning and carrying out activities and assignments.

3. Undertake and/or participates in projects and programs designed to develop professional skills and expertise appropriate to the needs of the organization. 

4.  Participate in the planning and implementation of unit projects and initiatives within area of expertise and ability. 

5. As specifically requested by management, conduct research and reporting inclusive of recommendations or alternative proposals for action. 

6. Undertake related studies or enrichment programs as appropriate to the specific objectives of the operating unit. 

7. Perform miscellaneous job-related duties as assigned. 

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. 

Pay Range Minimum:

Pay Range Maximum:

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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