Observability AIOps Specialist

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself

We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.

We are looking for an AIOps Specialist to join our Observability team. You will use GenAI, AI agents, and intelligent automation to turn telemetry (logs, metrics, traces) into faster incident resolution, better operational decisions, and higher engineering productivity. Examples are an on-call assistant, automated alert triage, and RAG over runbooks and post-mortems.

What to do:

• Design, build, and operate GenAI assistants, AI agents, and automation workflows for observability and operations.

• Use telemetry data for AI-powered insights, such as root cause analysis, log and trace summarization, and anomaly detection.

• Build RAG and knowledge-management solutions on top of runbooks, incident history, and documentation.

• Identify high-value AI use cases with engineering, operations, platform, and compliance teams, and turn them into working solutions.

• Define success metrics and measure the business impact of AI initiatives.

• Evaluate and integrate emerging AI frameworks and platforms.

• Promote responsible AI practices, governance, and operational reliability.

• Contribute to the organization's AI strategy.