Service Corporation International

Provides funeral services, cemeteries, & cremation

Dispatch Supervisor

Logistics & TransportationPosted on Nov 10

Full-timePhoenix, AZ, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or GED equivalent is required.
A current state driver's license with an acceptable driving record is required.
Three years of scheduling or logistics experience is required.
Knowledge of the company's service promise, services, capabilities, policies, procedures, and practices to effectively meet business needs is required.
Ability to resolve issues in accordance with company goals and objectives is required.
Professional verbal and written communication and interpersonal skills are required.
Ability to prioritize and organize effectively with attention to detail is required.
Ability to work in a fast-paced, high-pressure environment is required.
Ability to multitask using multiple software programs simultaneously is required.
Proficiency in Microsoft Office is required.
Proficiency in database software and understanding of automated workflow are required.
Availability for night and weekend work is required.

Responsibilities

Receive the first call, ask appropriate questions with care and empathy to obtain initial information, enter information into proprietary software, and contact and dispatch the Removal Technician.
Review Removal Technician paperwork for completeness and accuracy, contact the technician to resolve issues, process removal paperwork, and potentially assist with embalming recordkeeping.
Create Transportation and Removal work and on-call schedules for visitations, services, transfers, and removals for a Market, scheduling both vehicles and staff while accounting for time off, holidays, and seasonal volumes.
Review the work schedule with Field Leadership, revise it as needed, communicate and post schedules, and make further revisions to meet changing business demands.
Ensure vehicles are maintained, clean, appropriately stocked, and compliant with fuel card procedures; maintain vehicle maintenance and inspection schedules and schedule maintenance or repairs as appropriate.
Maintain Transportation and Removal Technician supplies and personal protective equipment, take inventory, reorder as appropriate, and source vendors as needed.
Potentially maintain inventory for caskets and cremation containers and order special requests.
Potentially maintain general office supplies for the physical location and schedule recurring personal protective equipment or office supply orders for Market locations.
Lead by example by exhibiting professional behaviors and communication.
Provide development and performance feedback to management.

Our associates celebrate lives. We celebrate our associates.

For a Market, supervises scheduling of resources and automotive vehicles relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.

JORESPONSIBILITIES

Dispatching/Paperwork

Receives first call. With care and empathy, asks appropriate questions to obtain initial information; enters information into proprietary software. Contacts and dispatches Removal Technician.
Review Removal Technician paperwork for completeness and accuracy; contacts Removal Technician to resolve issues. Processes removal paperwork and may assists embalming recordkeeping.
For a Market, creates Transportation and Removal work and on-call schedules for visitations, services, transfers, and removals. Schedules both vehicles and staff. Takes into account time off, holidays, and seasonal volumes. Reviews work schedule with Field Leadership and revises work schedule as needed. Communicates and posts work schedules. Makes revisions as necessary to meet changing business demands.
Ensures vehicles are maintained, clean, stocked appropriately, and fuel card procedures are followed. Maintains vehicle maintenance and inspection schedules, scheduling as appropriate. Schedules vehicle maintenance or repair.

Procurement

Maintains Transportation and Removal Technician supplies and PPE. Inventories and reorders as appropriate to ensure sufficient inventory. Sources vendors as needed.
May maintain inventory for caskets and cremation containers. May order special requests.
May maintain general office supplies for their physical location. May schedule automatic recurring PPE or office supply orders for locations in Market

People Development

Leads by example exhibiting professional behaviors and communication
Provides development and performance feedback to management

EDUCATIONAL/EXPERIENCE/MINIMUM REQUIREMENTS

Education:

High school diploma or GED equivalent

Certification/Licensure

Current state driver’s license with an acceptable driving record

Experience:

Three (3) years scheduling or logistics experience
Knowledge of the company’s service promise, services, capabilities, policies procedures and practices to effectively meet business needs

Knowledge, Skills & Abilities:

Ability to resolve issues in accordance with company goals and objectives
Professional verbal and written communication and interpersonal skills
Ability to prioritize and organize effectively with a keen sense to detail
Ability to work in a fast paced, high pressure environment
Ability to multi-task using multiple software programs simultaneously
Proficient MS Office suite skills
Proficient database software skills and understanding of automated workflow
Working shift requires availability for night and weekend work

Postal Code: 85009Category (Portal Searching): OperationsJob Location: US-AZ - Phoenix

About the Company

Service Corporation International

Provides funeral services, cemeteries, & cremation

SCI is the leading provider of death care products and services in North America, operating funeral homes and cemeteries under the Dignity Memorial brand. It offers end-of-life services such as funeral planning, cremation, and cemetery property and services, delivering a consistent experience under Dignity Memorial. Its large, geographically diverse footprint with a mix of standalone and combined funeral-home/cemetery locations gives broad access and a standardized service offering. Its goal is to serve families with comprehensive, value-based death care and maintain market leadership in North America.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Houston, TX
Founded: 1962

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