Asian Health Services

Inclusive primary care with community services

Dental Services Representative

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeSan Leandro, CA, USA$31.03 - $32.30 /hrIn-person

About the Job

Requirements

Must provide proof of a high school diploma.
Must demonstrate the required skills.
Must be willing to learn and be trained in the requirements of a dental clinic work environment.
Must be bilingual in English and Vietnamese.

Responsibilities

Assemble and confirm patient schedules and make appointment reminder calls.
Perform clinic reception duties, including greeting and registering patients, answering phones, screening calls, and taking messages.
Use the computerized Dentrix system and manual system to create and update patient records for bookkeeping, billing, and appointment scheduling.
Prepare patient records and verify Member Services Department eligibility and/or medical clinic authorization.
Complete pre-authorization of treatment procedures with insurance or payors.
Provide patients with treatment estimates and communicate them clearly, understandably, and respectfully.
Provide out-of-clinic referrals and follow-ups with appropriate instruction.
Process billable services electronically and manually in a timely manner; post payments; reconcile or adjust patient accounts; and transmit claims to insurance and third-party payors.
Receive payments and perform accurate, secure front-desk bookkeeping; safeguard cash collections and submit them to the Fiscal department on time.
Process incoming and outgoing mail, inter-office communications and notices, faxing, and copying.
Provide support or assistance to other staff when appropriate and time allows, including language interpretation.
Promote trust and cooperation among patients and staff.
Implement and enforce clinic policies and procedures, including patient confidentiality.
Attend staff, department, and AHS general membership meetings.
Assist with agency advocacy and outreach activities, serve on ad hoc committees, and attend AHS organizational events as requested and when duties allow.
Participate in agency-wide quality improvement processes and performance improvement teams to support service quality across the agency.

Desired Qualifications

At least two years of work experience in dental office front-desk duties, including insurance eligibility verification, treatment pre-authorization, and patient billing.
Training in dental or medical terminology; formal training in dental assisting is preferred.

Salary Range: 31.03 to 32.3 (Currency: USD) (Pay period: per-hour-wage)

Asian Health Services, founded in 1974, provides medical, dental, and behavioral health services to more than 50,000 patients. Our approach to well-being focuses on “whole patient health” for all. We go beyond our clinic walls and invest in our community’s overall health. We know that income, housing, and environmental struggles lie at the heart of poor health. That’s why we also address food insecurity, youth leadership, and culturally competent care while working towards supporting safer streets and vibrant communities.

Location: Asian Health Services - Dental, Wellness, And Teaching Health Center

Job Summary:

Under the general supervision of the Dental Supervisor RDA-Clinic Coordinator and the Dental Operation Manager is the patient’s initial contact by phone or in person.

Note: Applicants must meet the minimum language requirements to be considered. Please review these requirements carefully before applying. Applications that do not meet these criteria will not be considered.

Essential Job Functions

Assembling and confirming patient schedule, make appointment reminder calls.
Perform clinic reception duties: greet and register patients, answer phones, screen calls, and take messages.
Use the computerized Dentrix system and manual system to create and update patient records for bookkeeping, billing, and scheduling appointments.
Prepare patient records and verify Member Services Department eligibility and/or medical clinic authorization.
Undertakes all pre-authorization of treatment procedures with insurance or payors.
Give patients estimates of treatment making sure to communicate in a clear, understandable, and respectful manner.
With appropriate instruction, provide out-of-clinic referrals and follow-ups.
Perform patient billing tasks that include timely electronic and manual processing of billable services, posting payments, reconciling or adjusting patient accounts, and transmissions of claims to insurances and third-party payors, etc.
Responsible to receive payments and accurate and secure bookkeeping duties at the front desk. Ensure safekeeping and timely submission of cash collection to the Fiscal department.
Perform administrative and clerical services like processing incoming/outgoing mail and inter-office communications and notices, fax and copying.
Provide other support or assistance to other staff as requested, when appropriate, and if time allows, such as language interpretation, etc.
Foster an environment that promotes trust and cooperation among patients and staff.
Implement and enforce clinic policies and procedures, including maintenance of patient confidentiality.
Attend staff, department, and AHS general membership meetings.
Assist in agency advocacy and outreach activities, serve on ad hoc committees, and attend AHS organizational events, as requested and when duties allow.
Participates in agency-wide quality improvement program processes and performance improvement teams to ensure excellence in the quality of services provided across the agency.

Minimum Qualifications

Must show proof of high school diploma
Must be prepared to demonstrate these skills
Must show a strong willingness to learn and be trained in the requirements of a dental clinic work environment
Bilingual in English and Vietnamese

Preferred Qualifications

Minimum of two years of work experience in dental office front desk duties that include insurance eligibility verification, treatment pre-authorization, and patient billing.
Some training in dental or medical terminology, preferably some formal training in dental assisting.

Benefits That Support You
We're committed to supporting our team's well-being. Our comprehensive benefits package includes:

Health & Wellness

100% employer-paid medical, dental & vision coverage
Acupuncture & chiropractic coverage

Time Off

12 vacation days
12 sick days
12 paid holidays + 3 floating holidays (additional flexible days you can use anytime)

Financial & Retirement

403(b) with 3% employer contribution + up to 2% match
Flexible Spending Account (FSA) & Dependent Care Assistance

Additional Support

Commuter benefits
Long-Term Disability Insurance

Please note: We are not seeking support from staffing agencies at this time. Direct applicants only.

About the Company

Asian Health Services

Inclusive primary care with community services

Asian Health Services provides health, social, and advocacy support for people regardless of income, insurance, language, or culture. It runs primary care clinics and extends care beyond the clinic through community programs, aiming at whole patient health. Its offerings include prenatal wellness classes for expectant moms, IT classes for seniors, and monthly food distribution, all designed to reach people where they are. Unlike providers that focus only on clinical visits, Asian Health Services connects medical care with social and community services to address broader needs. The goal is to improve overall well-being and equity by making health and support services accessible to diverse communities.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Oakland, CA
Founded: 1974

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