Level 3 IT Technical Support Specialist

Level III Technical Support Specialist

Location: Vandenberg Space Force Base, CA
Clearance: Active DoD Secret Clearance
Employment Type: Full-Time, On-site

Position Overview:

Kinaras Solutions is seeking pre-award, an experienced and technically proficient Level III Technical Support Specialist to provide senior-level, mission-critical support for the Safety Analysis System (SAS) environments—both classified and unclassified—at Vandenberg Space Force Base. The successful candidate will serve as a subject matter expert for advanced troubleshooting, security compliance, and the operation and maintenance of SAS network infrastructure, collaborating closely with Government security stakeholders.

Key Responsibilities:

• Serve as the SME for advanced diagnostics and resolution of complex hardware, software, and network incidents across SAS and SAS-C.
• Lead system patching, software updates, and security remediation in compliance with Government change management guidelines.
• Manage user and privileged accounts, permission changes, and support periodic recertifications and audits.
• Perform vulnerability assessments, assist with ATO/RMF tasks, implement NIST 800-53 controls, and maintain security documentation.
• Guide and mentor Level I/II staff, providing escalation support and ensuring rigorous completion of technical tasks.
• Maintain and update system documentation, diagrams, and procedures; prepare incident reports and technical summaries as required.
• Support backups, COOP/DR testing, and ensure mission-critical data resilience.
• Foster proactive collaboration with ISSMs, system owners, and technical teams to further enhance the security posture of SAS.
• Participate as needed in after-hours or surge operations.

Required Qualifications:

• Bachelor’s degree in Computer Science, IT, or a related field (or equivalent experience).
• 5+ years of progressive technical support experience, including 2 years in federal or DoD environments.
• DoD 8570 compliant certification (e.g., CompTIA Security+, CASP+, or CISSP).
• Expertise in Windows/Linux server administration, Active Directory, virtualization, and advanced network troubleshooting.
• Demonstrated experience with incident management, vulnerability tools, and NIST/RMF standards.
• Active DoD Secret clearance (or ability to obtain and maintain).
• Excellent leadership, communications, and documentation skills.
• U.S. Citizenship required.

Equal Opportunity Employer Disclosure:

Kinaras Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, protected veteran status, disability status, or any other characteristic protected by federal, state, or local law. We are committed to fostering a diverse and inclusive workplace.

If you require a reasonable accommodation to apply for a position or to participate in the application or interview process, please contact [email protected].

Applicants selected may be subject to a background investigation and must meet eligibility requirements for access to classified information or employment as a contractor assigned to the U.S. government, as required.