In PersonOn-site at Vandenberg Space Force Base, California.
IT OperationsIT Service Desk & End User Support
No H1B Sponsorship
US Citizenship, US Top Secret Clearance Required
About the job
Requirements
A bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
At least 5 years of progressive technical support experience, including 2 years in federal or Department of Defense environments.
A Department of Defense 8570-compliant certification, such as CompTIA Security+, CASP+, or CISSP.
Expertise in Windows and Linux server administration, Active Directory, virtualization, and advanced network troubleshooting.
Demonstrated experience with incident management, vulnerability tools, and National Institute of Standards and Technology Risk Management Framework standards.
An active Department of Defense Secret clearance, or the ability to obtain and maintain one.
U.S. citizenship.
Leadership, communication, and documentation skills.
Responsibilities
Serve as the subject matter expert for advanced diagnostics and resolution of complex hardware, software, and network incidents across the Safety Analysis System and Safety Analysis System Classified environments.
Lead system patching, software updates, and security remediation in compliance with Government change management guidelines.
Manage user and privileged accounts, permission changes, and support periodic recertifications and audits.
Perform vulnerability assessments, assist with Authorization to Operate and Risk Management Framework tasks, implement National Institute of Standards and Technology 800-53 controls, and maintain security documentation.
Guide and mentor Level I and Level II staff, provide escalation support, and ensure rigorous completion of technical tasks.
Maintain and update system documentation, diagrams, and procedures; prepare incident reports and technical summaries as required.
Support backups and Continuity of Operations/Disaster Recovery testing, and ensure mission-critical data resilience.
Collaborate with Information System Security Managers, system owners, and technical teams to enhance the security posture of the Safety Analysis System.
Participate in after-hours or surge operations as needed.
Level III Technical Support Specialist
Location: Vandenberg Space Force Base, CA Clearance: Active DoD Secret Clearance Employment Type: Full-Time, On-site
Position Overview:
Kinaras Solutions is seeking pre-award, an experienced and technically proficient Level III Technical Support Specialist to provide senior-level, mission-critical support for the Safety Analysis System (SAS) environments—both classified and unclassified—at Vandenberg Space Force Base. The successful candidate will serve as a subject matter expert for advanced troubleshooting, security compliance, and the operation and maintenance of SAS network infrastructure, collaborating closely with Government security stakeholders.
Key Responsibilities:
Serve as the SME for advanced diagnostics and resolution of complex hardware, software, and network incidents across SAS and SAS-C.
Lead system patching, software updates, and security remediation in compliance with Government change management guidelines.
Manage user and privileged accounts, permission changes, and support periodic recertifications and audits.
Perform vulnerability assessments, assist with ATO/RMF tasks, implement NIST 800-53 controls, and maintain security documentation.
Guide and mentor Level I/II staff, providing escalation support and ensuring rigorous completion of technical tasks.
Maintain and update system documentation, diagrams, and procedures; prepare incident reports and technical summaries as required.
Support backups, COOP/DR testing, and ensure mission-critical data resilience.
Foster proactive collaboration with ISSMs, system owners, and technical teams to further enhance the security posture of SAS.
Participate as needed in after-hours or surge operations.
Required Qualifications:
Bachelor’s degree in Computer Science, IT, or a related field (or equivalent experience).
5+ years of progressive technical support experience, including 2 years in federal or DoD environments.
DoD 8570 compliant certification (e.g., CompTIA Security+, CASP+, or CISSP).
Expertise in Windows/Linux server administration, Active Directory, virtualization, and advanced network troubleshooting.
Demonstrated experience with incident management, vulnerability tools, and NIST/RMF standards.
Active DoD Secret clearance (or ability to obtain and maintain).
Excellent leadership, communications, and documentation skills.
U.S. Citizenship required.
Equal Opportunity Employer Disclosure:
Kinaras Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, protected veteran status, disability status, or any other characteristic protected by federal, state, or local law. We are committed to fostering a diverse and inclusive workplace.
If you require a reasonable accommodation to apply for a position or to participate in the application or interview process, please contact [email protected].
Applicants selected may be subject to a background investigation and must meet eligibility requirements for access to classified information or employment as a contractor assigned to the U.S. government, as required.