Hospital Revenue Cycle Specialist - Follow-Up

Description

The Spine Hospital of Louisiana seeks a detail-oriented, dependable, service-focused Revenue Cycle Specialist to join our Patient Financial Services team. You’ll use your follow-up experience and problem-solving skills to resolve outstanding accounts, address payment discrepancies, and support timely, accurate reimbursement while providing excellent service to patients and payers.

Put your investigative skills to work—helping resolve accounts and keeping the revenue cycle moving.

Why You’ll Love This Role

• Specialty hospital environment
• Hands-on role in account resolution and reimbursement
• Close collaboration with the revenue cycle team and other departments
• Opportunities to identify trends and improve processes
• Meaningful work supporting hospital operations and patient service

What You’ll Do

• Follow up on outstanding self-pay, commercial, and government payer accounts
• Research and resolve denials, underpayments, and billing discrepancies
• Compare payer payments with expected reimbursement and support appeals when needed
• Communicate with patients, insurance companies, and physician offices to resolve account issues
• Update demographic and insurance information and document follow-up activity accurately
• Answer billing questions and process payments by telephone
• Identify recurring reimbursement issues and report trends to leadership
• Provide backup support for billing, cash posting, and charge posting while maintaining patient confidentiality

Requirements

What We’re Looking For

Required

• High school diploma or equivalent
• At least two years of experience performing follow-up activities in a medical office environment
• Knowledge of claims processing, billing, CPT-4 and ICD-10 codes, and medical terminology
• Working knowledge of Microsoft Excel and Word
• Strong attention to detail, math, reasoning, and problem-solving skills
• Effective customer service, communication, and organizational skills
• Ability to manage workloads, maintain accurate records, and protect confidential information

Preferred

• College degree in a business-related field
• Hospital claims billing expertise strongly preferred

Location: 10105 Park Rowe Circle, Baton Rouge, LA 70810

Schedule: Monday - Friday

Culture: Patient-centered. Professional. Supportive.

If you enjoy solving problems, resolving accounts, and providing excellent service, apply today.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, marital status, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local law. Our company values diversity and inclusion, and we encourage all qualified applicants to apply for job openings.