Pacific Aviation

Provides airport ground handling and services

Arrival Lead Customer Service Agent

Customer SupportConfirmed live in the last 24 hours

Part-timeSan Francisco, CA, USANo salary listedIn-person

About the Job

Requirements

Fluent English communication skills.
Strong verbal and written communication and active listening skills.
Computer literacy and fast, accurate data entry.
Ability to remain calm and solution-focused under pressure.
Physical stamina to stand for extended periods and move throughout the terminal.
Strong organizational and multitasking abilities.
Ability to work effectively with airline partners, airport stakeholders, and internal teams.
Authorized to work in the United States and able to pass a background check and drug screening.
Availability to work at least four days per week, including weekends and holidays; shifts may include afternoons, evenings, or nights.

Responsibilities

Lead arrival operations and coordinate activities to ensure smooth passenger offboarding and operational readiness.
Liaise with CBP, ground handlers, airline representatives, and internal teams to support efficient arrival processing.
Ensure safe, compliant passenger and baggage handling in accordance with airline and airport procedures.
Support customer service agents during operations and escalate issues as needed.
Contact wheelchair service providers following operational briefings and communicate passenger assistance requirements.
Coordinate arrival gate readiness and verify gate setup prior to aircraft arrival.
Monitor gate status and communicate operational updates to internal teams.
Open and manage FIS access points in accordance with arrival procedures.
Provide real-time flight milestone updates, including aircraft arrival, door opening, passenger deplaning, and crew deplaning events.
Communicate baggage carousel information to arriving passengers.
Assist passengers with damaged, delayed, or missing baggage inquiries.
Document baggage issues and communicate findings to operational teams.
Support baggage claim operations and customer service recovery efforts.
Process left-behind and lost-and-found items in accordance with airline procedures.
Record and maintain lost-and-found documentation and tracking records.
Collaborate with airline teams and fellow agents to support smooth daily operations.
Deliver customer service in a fast-paced airport environment.
Make clear announcements and provide accurate directions to passengers.
Assist passengers at service and check-in counters as needed.
Verify travel documents and ensure compliance with airline, TSA, and airport requirements.
Respond professionally to customer concerns and support issue resolution.

Arrival Lead Customer Service Agent (ZG)

Pacific Aviation · San Francisco, United States · Part-time · Posted 2026-06-24

Workplace: on_site

Department: Operations SFO

Description

Position Objectives:

Pacific Aviation is seeking a professional, service-oriented, and dependable Arrival Lead customer service agent to support Zipair (ZG) operations at San Francisco International Airport (SFO). This role serves as a key point of coordination during arriving flight operations, ensuring passengers receive exceptional service while maintaining safe, efficient, and compliant arrival processes. If you thrive in a fast-paced airport environment and enjoy supporting both customers and operational teams, we encourage you to apply.

SUMMARY

As an Arrival Lead Customer Service Agent for Zipair (ZG), you will lead and coordinate arrival operations, assist passengers throughout the arrival process, communicate operational updates, and support baggage service activities. This role serves as a liaison between airline partners, CBP, ground handling teams, and internal stakeholders to ensure a seamless, safe, and compliant arrival experience for passengers and crew.

What You’ll Do

Lead arrival operations and coordinate activities to ensure smooth passenger offboarding and operational readiness
Liaise with CBP, ground handlers, airline representatives, and internal teams to support efficient arrival processing
Ensure safe, compliant passenger and baggage handling in accordance with airline and airport procedures
Support customer service agents during operations and escalate issues as needed

Arrival Coordination

Contact wheelchair service providers following operational briefings and communicate passenger assistance requirements
Coordinate arrival gate readiness and verify gate setup prior to aircraft arrival
Monitor gate status and communicate operational updates to internal teams
Open and manage FIS access points in accordance with arrival procedures
Provide real-time flight milestone updates, including aircraft arrival, door opening, passenger deplaning, and crew deplaning events
Communicate baggage carousel information to arriving passengers

Baggage Service Support

Assist passengers with damaged, delayed, or missing baggage inquiries
Document baggage issues and communicate findings to operational teams
Support baggage claim operations and customer service recovery efforts
Process left-behind and lost-and-found items in accordance with airline procedures
Record and maintain lost-and-found documentation and tracking records

Customer Service Operations

Collaborate with airline teams and fellow agents to support smooth daily operations
Deliver exceptional customer service in a fast-paced airport environment
Make clear announcements and provide accurate directions to passengers
Assist passengers at service and check-in counters as needed
Verify travel documents and ensure compliance with airline, TSA, and airport requirements
Respond professionally to customer concerns and support issue resolution

Requirements

What You Bring

Fluent English communication skills
Strong verbal and written communication; active listening skills
Computer literacy and fast, accurate data entry
Calmness and solution-focus under pressure
Physical stamina to stand for extended periods and move throughout the terminal
Strong organizational and multitasking abilities
Ability to work effectively with airline partners, airport stakeholders, and internal teams
Authorized to work in the U.S. and able to pass a background check and drug screening

Schedule

Must be available to work at least 4 days per week, including weekends and holidays
Shifts may include afternoons, evenings, or nights

Benefits

Pay & Benefits

Fully Paid Medical, Dental, and Vision Insurance
401(k) with company match
Paid Time Off
Uniform Provided
Paid Training
Parking Discount or Clipper Card
Referral Bonus
Cell Phone Plan Reimbursement

Apply

Apply at Pacific Aviation

About the Company

Pacific Aviation

Provides airport ground handling and services

Pacific Aviation provides airport ground handling services to major airlines, handling tasks such as baggage handling, passenger assistance, and aircraft servicing. These services are delivered through contracts with airlines at key U.S. airports (e.g., Los Angeles, San Francisco, Seattle-Tacoma), enabling efficient and reliable ramp operations. The company works with a dedicated workforce to ensure high-quality service and customer satisfaction, and it aims to grow its footprint by expanding to additional airports across the United States. The core goal is to offer dependable, scalable ground services that support airline operations and improve the overall passenger experience.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

Recently Posted Jobs

Explore more opportunities at Pacific Aviation

See more jobs