Senior Clinical Business Manager - School of Medicine, General Medicine, Grady

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Description

POSITION SUMMARY: The Senior Clinical Business Manager provides strategic and operational leadership for clinical, financial, and administrative functions supporting one or more Internal Medicine divisions based at Grady Memorial Hospital. Reporting to the Administrator of Grady Operations, this role partners closely with Division Directors, Section Chiefs, and Division Administrators to ensure efficient, compliant, and high-performing clinical operations.

This position serves as a key liaison between Emory and Grady stakeholders—including faculty, staff, hospital administration, and the Office of Clinical Affairs—and is accountable for managing complex budgets, optimizing revenue cycle performance, and enhancing faculty productivity and engagement.

KEY RESPONSIBILITIES: 

• Plans, coordinates, and is accountable for major departmental divisions/sub-units administrative and clinical activities including grants and contracts, budget development and planning for total budgets of $4 million or greater, financial analysis, data processing operations, and human resources management for a division or other department sub-unit with teaching, research and clinical service responsibilities.
• Reports directly to the Division or Unit Director and indirectly to the Department Administrator and Chair.
• Performs other responsibilities as assigned.

SPECIFIC DETAILS: 

1. Clinical Operations Management

• Analyze and monitor provider productivity, including wRVUs, patient volumes, and access metrics.
• Evaluate physician deployment strategies, ensuring alignment of FTEs, schedules, and compensation distribution.
• Track and assess clinical quality indicators in collaboration with Grady Section Chiefs.
• Partner with clinic managers and service leadership to identify and resolve operational challenges.
• Develop and deliver ad hoc reports supporting research, clinical productivity, credentialing, and operational decisions.
• Support continuous improvement initiatives to optimize clinic efficiency and patient experience.

2. Financial & Revenue Cycle Management

• Develop, manage, and forecast divisional budgets (≥$4M), ensuring financial sustainability and alignment with strategic goals.
• Perform monthly financial analysis, trending, and variance reporting for Grady-related accounts.
• Partner with OneGrady professional fee billing to improve revenue cycle performance, including charge capture, coding, and collections.
• Review and interpret reports and billing analytics.
• Ensure compliance with billing, regulatory, and institutional requirements.
• Oversee financial transactions including journal entries, purchasing, expense approvals, payment requests, and retroactive salary transfers.
• Provide actionable financial insights to Division leadership to support decision-making.

3. Human Resources & Faculty Affairs

• Lead workforce planning efforts, including vacancy tracking and recruitment coordination.
• Oversee onboarding processes for faculty and staff in collaboration with Section Chiefs, Division staff and HR partners.
• Support faculty engagement initiatives and partner with leadership to implement action plans addressing engagement or performance gaps.
• Manage faculty time reporting (FTR) and ensure compliance with institutional requirements.
• Monitor compliance with infection control and mandatory training requirements.
• Serve as an administrative representative at faculty meetings and leadership forums.
• Provide supervision and mentorship to division staff, as applicable.

4. Credentialing & Provider Enrollment

• Coordinate with Grady Medical Affairs, Credentialing, and Emory System Credentialing offices.
• Track and manage provider credentialing lifecycle events including appointments, reappointments, and resignations.
• Ensure timely completion of credentialing and enrollment processes to avoid disruptions in clinical activity.

5. Relationship Management & Leadership

• Serve as the primary liaison between Emory and Grady stakeholders for assigned divisions.
• Build strong, collaborative relationships with physicians, administrators, and operational teams.
• Facilitate communication across departments to ensure alignment on priorities and initiatives.
• Promote a culture of accountability, service excellence, and continuous improvement.

CORE COMPETENCIES

• Strong financial acumen, including budgeting, forecasting, and data analysis.
• Proficiency with Microsoft Office (especially Excel) and reporting tools.
• Excellent organizational, time management, and prioritization skills.
• Exceptional interpersonal and communication skills, with the ability to work effectively across all organizational levels.
• Demonstrated problem-solving, decision-making, and conflict resolution abilities.
• High level of professionalism, discretion, and commitment to confidentiality.
• Ability to work independently while managing multiple complex priorities.

SCOPE & IMPACT

• Direct impact on clinical operations, financial performance, and provider productivity for assigned divisions.
• Oversight of budgets totaling $4M or more.
• Influences strategic decision-making through financial and operational insights.

MINIMUM QUALIFICATIONS:

• A bachelor's degree in business, finance or related science field and five years of professional business or management experience OR an equivalent combination of education, training, and/or experience.
• Previous supervisory experience.
• Experience in a clinical setting preferred.

PREFFERED QUALIFICATIONS 

• Experience in an academic medical center or complex clinical environment.
• Knowledge of physician practice management and healthcare revenue cycle operations.
• Familiarity with budgeting, and fiscal management.
• Experience with EPIC, Qgenda, and Microsoft Office Products.

NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University on a flexible weekly schedule based upon business needs.  Schedule is based on agreed upon guidelines of department. This role requires residency in the state of GA. Emory reserves the right to change remote work status with notice to employee. 

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).

Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at [email protected] or call 404-727-9877 (Voice) | 404-712-2049 (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.