Exponent Energy

Rapid EV charging hardware and packs

Manager – Dealership and Service Operations

Automotive Service & RepairConfirmed live in the last 24 hours

Full-timeBengaluru, Karnataka, IndiaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Engineering, Operations Management, or a related field.
At least 5 years of experience in operations management; automotive or electric vehicle industry experience is preferred.
Strong understanding of retrofit processes and quality assurance standards.
Ability to manage cross-functional teams and drive process improvements.
Proficiency in inventory management and operational planning tools.
Experience in automotive, three-wheeler cargo, or passenger vehicle sectors is preferred.

Responsibilities

Lead retrofit and after-sales operations across company-owned, company-operated (COCO) and franchise- or dealer-owned/dealer-operated (FOFO/DODO) centers.
Standardize processes, quality, and customer experience across locations.
Coordinate with dealer principals, franchise partners, and internal teams to drive operational performance.
Drive vehicle intake, qualification, retrofit, testing, and delivery processes.
Ensure retrofit targets, timelines, and quality standards are achieved.
Escalate and resolve operational risks that affect execution.
Support the setup and operation of vehicle service centers, charging service hubs, and 3S centers (Sales, Service, Spares).
Coordinate manpower, tooling, infrastructure, and process readiness for new city launches and expansions.
Manage dealer and franchise partner operations across the network.
Ensure adherence to standard operating procedures, key performance indicators, and operational standards.
Conduct reviews, provide operational support, and develop partner capabilities.
Plan service center capacity, staffing, and operational readiness.
Manage e^Kit and spare-parts availability across locations.
Coordinate with procurement and supply-chain teams to ensure uninterrupted operations.
Oversee incoming quality control for parts and monitor inventory health.
Ensure compliance with in-process quality control standards, tooling calibration, end-of-line testing, and pre-delivery inspection processes.
Resolve operational issues during retrofit and servicing activities.
Drive corrective actions, root-cause analysis, and process-improvement initiatives.
Monitor output, turnaround time, uptime, warranty closure, and customer feedback.
Ensure service quality and a smooth customer handover experience.
Drive training and capability development for technicians, drivers, and dealer teams.

Desired Qualifications

Automotive or electric vehicle industry experience.
Experience in automotive, three-wheeler cargo, or passenger vehicle sectors.

Manager - Dealership and Service Operations

Exponent Energy · Bengaluru, India · Full-time · Posted 2026-06-10

Workplace: on_site

Department: After Sales

Description

You will be working with the After Sales team in Bengaluru.

This team runs on a hustle mindset with an objective to increase Exponent Energy’s market share in the city of Bengaluru, and help more people adapt to 15-minute rapid charging technology achieved by our Flexible Energy Stack, which consists of the e^pack (battery pack) and e^pump (charging station).

Our philosophy: Break. Believe. Build

Break stuff. Break assumptions. Break the thumb rule.

Believe in the team. Believe in the process. Believe through failures.

Build fast. Build passionately. Build to simplify.

Responsibility

Dealer and Service Network Operations

Lead retrofit and after-sales operations across COCO and FOFO/DODO centers.
Ensure standardization of processes, quality, and customer experience across locations.
Coordinate with dealer principals, franchise partners, and internal teams to drive operational performance.

Retrofit Program Execution

Drive vehicle intake, qualification, retrofit, testing, and delivery processes.
Ensure retrofit targets, timelines, and quality standards are consistently achieved.
Escalate and resolve operational risks impacting execution.

Service Center Setup & Expansion

Support setup and operations of vehicle service centers, charging service hubs, and 3S centers (Sales, Service, Spares).
Coordinate manpower, tooling, infrastructure, and process readiness for new city launches and expansions.

Dealer & Franchise Partner Management

Manage dealer and franchise partner operations across the network.
Ensure adherence to SOPs, KPIs, and operational standards.
Conduct reviews, provide operational support, and enable partner capability development.

Capacity, Inventory & Supply Coordination

Plan service center capacity, staffing, and operational readiness.
Manage e^Kit and spare parts availability across locations.
Coordinate with procurement and supply chain teams to ensure uninterrupted operations.
Oversee IQC for incoming parts and inventory health monitoring.

Quality Assurance & Continuous Improvement

Ensure compliance with IPQC standards, tooling calibration, EOL, and PDI processes.
Resolve operational issues during retrofit and servicing activities.
Drive corrective actions, root-cause analysis, and process improvement initiatives.

Performance & Customer Experience

Monitor KPIs including output, turnaround time, uptime, warranty closure, and customer feedback.
Ensure high service quality and smooth customer handover experience.
Drive training and capability development for technicians, drivers, and dealer teams.

Qualifications:

Bachelor's degree in Engineering, Operations Management, or a related field.
Minimum of 5 years of experience in operations management, preferably in the automotive or EV industry.
Strong understanding of retrofit processes and quality assurance standards.
Proven ability to manage cross-functional teams and drive process improvements.
Excellent communication and stakeholder management skills.
Proficiency in inventory management and operational planning tools.

What matters:

Quality of work
Communication & Negotiation skills
Approach towards problem-solving
Resilient attitude to bounce back after failing
Graduation in any field
Experience in Automotive /3W cargo or passenger is preferred

About Us

Exponent simplifies energy for EVs.

Co-founded by Arun Vinayak (Ather Energy's Founding Partner & Former Chief Product Officer) and Sanjay Byalal (Former hardware strategic sourcing and cell strategy lead, Ather and Former Supply Chain Lead, HUL), Exponent focuses on solving two sides of the energy problem by building the e^pack (charging station) and e^pump (battery pack) which together unlock 15-min rapid charging.

The 200+ strong team of passionate builders have a ton of EV experience and are currently looking for more builders to join one of the best EV teams in India to build & scale Exponent.

Apply

Apply at Exponent Energy

About the Company

Exponent Energy

Rapid EV charging hardware and packs

Exponent Energy provides rapid charging for electric vehicles by integrating a specialized battery pack (e^pack), a charging station (e^pump), and a charging connector (e^plug). It works by equipping vehicles with the e^pack and using the e^pump/e^plug for a full charge in about 15 minutes, while building a network of its own charging stations starting in Bangalore. The company differentiates itself by delivering both the battery technology and the charging infrastructure, and by targeting commercial vehicles to minimize downtime. Its goal is to create a nationwide rapid-charging ecosystem in India that lowers downtime for fleets and grows through OEM partnerships and an expanding charging network.

Company size: 201-500
Company stage: Late Stage VC
Total funding: $65.5M
Headquarters: Bengaluru, India
Founded: 2020

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