Full-Time

IT Client Support Technician

Updated on 9/4/2026

NOV

NOV

10,001+ employees

Global oilfield equipment and services provider

No salary listed

Houston, TX, USA

In Person

Travel is required 25%.

Category
IT Operations (1)
Required Skills
Software Testing
Customer Service

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Requirements
  • A high school diploma, GED, or equivalent education is required.
  • A minimum of 5 years of relevant work experience and/or specialized training is required.
  • Experience diagnosing and repairing PC hardware is required.
  • Proficiency conducting PC software and hardware upgrades is required.
  • Basic knowledge of printer and multifunction device configuration, maintenance, and repair is required.
  • A demonstrable understanding of network configuration and troubleshooting networking issues is required.
  • Knowledge of cloud storage and its utilization is required.
  • The ability to work independently with little supervision is required.
  • Excellent verbal, nonverbal, and written communication skills are required.
  • Strong interpersonal skills, including articulation and listening when supporting clients, are required.
  • The ability to maintain confidentiality of sensitive information is required.
  • Advanced knowledge of Windows 10/11 is required.
  • Intermediate knowledge of Office 365 is required.
  • Knowledge of BitLocker encryption is required.
  • Understanding of Thycotic Privileged Account Manager is required.
  • Experience with two-factor authentication is required.
Responsibilities
  • Provide all levels of end-user PC support.
  • Coordinate the configuration, installation, and general troubleshooting of PC hardware and software.
  • Implement hardware and software testing.
  • Provide customer service and basic user training to internal customers.
  • Perform restorative and maintenance actions remotely or at the end user's location to resolve problems.
  • Provide status reports, problem summaries, and project status as required.
  • Act as a liaison between IT and the business unit or facility.
  • Manage projects related to work in the region.
  • Work with other IT specialists to resolve reported issues regardless of area of expertise.
  • Interact with clients daily regarding computer equipment, setup functions, and IT processes.
  • Resolve problems and assign advanced IT issues to the appropriate group.
  • Follow all policies, procedures, processes, and guidelines.
  • Contribute to and maintain system standards.
  • Document all issues in the company service desk system.
  • Respond to service desk tickets in a timely manner.
  • Organize, plan, and prioritize multiple job activities.
  • Deploy company computer systems.
  • Support multiple locations in the region, including remotely.
  • Perform hardware inventories when required.

NOV Inc. supplies equipment, technology, and expertise for the upstream oil and gas industry, designing, manufacturing, and selling drilling and production systems and components. It also offers oilfield services and supply-chain integration across a global network that spans more than 500 locations on six continents. Beyond oil and gas, NOV serves industrial and renewable energy markets, including Fiber Glass Systems, which provides composite piping, fittings, and structures for several industries. Its goal is to help operators run safer, more efficient, and more reliable upstream projects while expanding into energy-transition and other industrial markets.

Company Size

10,001+

Company Stage

IPO

Headquarters

Houston, Texas

Founded

1841

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Simplify Jobs

Simplify's Take

What believers are saying

  • Q2 2026 revenue rose sequentially to $2.13 billion, with EBITDA margin reaching 13.3%.
  • NOV returned $127 million to shareholders in Q2 2026, supporting capital-allocation discipline.
  • Record Q1 fiberglass bookings and Brazil capacity expansion position NOV for offshore demand recovery.

What critics are saying

  • Q1 2026 Adjusted EBITDA fell to $177 million after $54 million Middle East disruption hit.
  • Bookings were only $474 million in Q2 2026, leaving backlog vulnerable to drilling softness.
  • Severance and facility-closure charges in Q1 and Q2 2026 signal ongoing restructuring pressure.

What makes NOV unique

  • NOV dominates flexible pipe and subsea tiebacks, winning Equinor's July 2026 Wave 1 contract.
  • Its $200 million Brazil expansion doubles flexible-pipe capacity through late 2029, locking in scale.
  • ReedHycalog's ION+ Stealth and iNOVaTHERM show proprietary drilling and waste-management engineering.

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Benefits

401(k) Retirement Plan

401(k) Company Match

Health Insurance

Dental Insurance

Life Insurance

Paid Vacation

Paid Holidays

Growth & Insights and Company News

Headcount

6 month growth

6%

1 year growth

6%

2 year growth

6%
GlobeNewswire
Sep 2nd, 2026
Sapphire Technologies prepares for expansion with appointment of Juan Villa as Vice President of Operations.

Sapphire Technologies prepares for expansion with appointment of Juan Villa as Vice President of Operations. Addition strengthens the company's operational leadership as Sapphire scales manufacturing capacity to support growing global data center demand. CYPRESS, Calif., Sept. 02, 2026 (GLOBE NEWSWIRE) - Sapphire Technologies, a leading manufacturer of power and cooling equipment, today announced the appointment of Juan Villa as Vice President of Operations. Villa joins Sapphire with more than 20 years of experience across manufacturing, supply chain, finance, logistics and operational excellence. His appointment comes as Sapphire continues to scale its manufacturing capabilities and global deployment strategy to meet growing demand for efficient power and cooling solutions. Sustained growth in artificial intelligence, data centers, and other energy-intensive industries has created opportunities for Sapphire to expand its product offerings and manufacturing capabilities. As developers and energy service companies continue to adopt its FreeSpin(R) technology to supply clean power and cooling to data center campuses, strengthening operational capabilities and expanding its manufacturing staff will be critical to supporting the company's next stage of growth. In his new role, Villa will lead Sapphire's manufacturing, supply chain and quality organizations, with responsibility for scaling production of the company's active magnetic bearings, variable frequency drives, controllers, and permanent magnet generators and motors. He will also oversee supplier strategy, quality processes and operational execution while working closely with engineering and sales to support customer deployments and long-term growth. "Juan's appointment comes at an important point in Sapphire's evolution," said Freddie Sarhan, CEO of Sapphire Technologies. "The opportunity in front of us is expanding at an unprecedented rate. As we scale, we need the operational discipline and systems to manufacture and deploy our technology efficiently across more customers, markets and applications. Juan's experience building high-performing, multi-site operations will be instrumental in helping us do that." Villa joins Sapphire following 14 years at NOV, where he progressed through leadership positions spanning logistics, supply chain, manufacturing and operational excellence. He spent many years overseeing multi-site manufacturing operations across the United States and Mexico. "Sapphire has reached an exciting stage where strong execution will be just as important as continued innovation," said Villa. "I'm excited to work with the team to build scalable manufacturing and supply chain operations that support the company's growth while maintaining the quality, responsiveness and operational discipline our customers expect." Before NOV, Villa held finance and operations roles at Fisker Automotive, Kia Motors America and Mazda North America. He began his career with the United States Marine Corps. About Sapphire Technologies Sapphire Technologies develops and manufactures modular power generation and cooling solutions for data centers, gas infrastructure, and utilities. Since 2021, Sapphire's FreeSpin(R) In-line Turboexpanders have been deployed in the energy sector to deliver reliable, clean generation. Scalable from kilowatt- to megawatt-class installations, Sapphire's systems help infrastructure owners rapidly add new power and cooling capacity, improve operational efficiency, reduce carbon emissions, and lower electricity costs while creating new revenue opportunities. For more information, visit www.sapphiretechnologies.com.

Nov
Aug 24th, 2026
NOV introduces the ION+ Stealth PDC Cutter Technology.

NOV introduces the ION+ Stealth PDC Cutter Technology. ReedHycalog's latest shaped cutter is designed to improve efficiency without compromising durability. Aug 24, 2026 As operators drill deeper and farther through harder, more abrasive formations, high torque, vibration-related dysfunction, and cutter wear constrain drilling efficiency. Traditionally, improving drilling efficiency with polycrystalline diamond compact (PDC) shaped cutters has meant accepting a tradeoff in durability. NOV ReedHycalog has introduced ION+(TM) Stealth cutter, its latest line of PDC shaped cutters designed to help operators drill faster through difficult rock without sacrificing reliability, bit life, and wellbore quality. "With the ION+ Stealth, we've developed a cutter that enables operators to achieve higher drilling efficiency without making the traditional sacrifices in cutter life," said Richard Rivera, Director, PDC Cutter Technology, NOV. Improving durability and efficiency PDC shaped cutters have transformed fixed-cutter bit performance by concentrating stress into the formation, fracturing rock more efficiently, and increasing rates of penetration (ROP). Those same concentrated forces, however, increase stress on the cutter, accelerate wear, and increase the risk of damage in interbedded lithologies and other challenging applications where higher ROP and lower torque are critical. ION+ Stealth is a patented curvilinear geometry that combines optimized planar and curved surfaces across the diamond table. The planar surface promotes rapid rock fracture for higher ROP, while the surrounding curved surfaces reduce reactive cutting forces and improve load distribution across the cutter face. Organic contours minimize stress concentrations around sharp edges, and an optimized working ridge increases diamond volume in high wear areas to improve impact resistance and extend cutter life. Together, this unique geometry enables operators to drill more aggressively while maintaining durability and control. The result is higher ROP, lower bit torque, reduced vibration, and longer cutter life compared with conventional cutter designs. Proven across demanding applications Field trials from West Texas to the Middle East have demonstrated that the ION+ Stealth cutter can overcome the traditional tradeoff between drilling efficiency and durability. In eight runs in a vertical intermediate well in the Delaware Basin, drill bits equipped with ION+ Stealth cutters increased ROP by 10% while drilling 13% more footage. In an 8.5-in. lateral offshore Abu Dhabi, the ION+ Stealth helped the bit achieve the highest on-bottom ROP of 240.9 ft/hr (73.43 m/hr), the best performance in the application. The bit was pulled in excellent overall dull condition. In Oman, the new shaped cutter technology helped the bit achieve the third-highest ROP in the directional well, despite drilling the longest interval - 1,427 ft (435 m) - at an average ROP of 84.5 ft/hr (25.75 m/hr). Advancing drilling performance As operators continue pushing the limits of drilling performance, innovations at the cutter level remain fundamental to improving efficiency and reliability. The ION+ Stealth reflects NOV ReedHycalog's continued commitment to advancing PDC cutter technology. By combining a patented curvilinear geometry and advances in materials science with sophisticated proprietary modeling software, the new cutter line helps operators achieve higher ROP, extend bit runs, and improve durability across various challenging applications and lithologies.

Offshore Source
Aug 11th, 2026
NOV's iNOVaTHERM drilling waste unit brings efficiency to offshore operations in Guyana.

NOV's iNOVaTHERM drilling waste unit brings efficiency to offshore operations in Guyana. NOV has reached a significant milestone in offshore waste management: the commissioning of its iNOVaTHERM(TM) portable treatment unit in Guyana, the first installation of this technology in the Western Hemisphere. The unit arrives as drilling activity continues to grow offshore Guyana, driving demand for solutions that recover more value from spent drilling fluids while reducing the cost and complexity of waste handling. The iNOVaTHERM unit is a compact, indirect thermal treatment system designed to process drilling waste. At its core is an innovative non-frictional heating process that maintains consistent treatment temperatures while reducing energy consumption. Quick startup and shutdown times help minimize nonproductive time, while the unit's modular, plug-and-play design simplifies installation and reduces footprint requirements. Wider processing flexibility at lower costs. Proven in offshore drilling operations in Angola and the North Sea, iNOVaTHERM processes a broad range of waste streams from mud plant operations, including contaminated drill cuttings, oil-based muds, oily sludges, and slops. Its higher throughput capacity, lower maintenance requirements, and reduced manpower needs contribute to lower operating costs and improved reliability. Historically, waste treatment in Guyana faced a significant challenge: legacy systems could not process the large volumes of liquids returning from drilling operations. As a result, much of that material was packed, loaded onto vessels, and shipped to Trinidad for storage - adding considerable cost, time, and logistical risk. Each transport vessel required an estimated three-day turnaround per load. iNOVaTHERM changes that model by enabling more waste to be processed locally. By reducing the need to transport waste between countries, operators can lower logistics and disposal costs, improve operational safety, and reduce emissions associated with marine transport. "iNOVaTHERM follows a 'waste in, no waste out' management philosophy for drilling waste," said Jason Clark, Senior Director, US, NOV Brandt Operations. "Every bit of the solids waste material is recovered and reused, while water is recovered for treatment and discharge back into the country's waterway." The unit consistently delivers less than 0.1% oil-on-cuttings (OOC) while recovering base oil and water from drilling waste streams. Early results show promise. The iNOVaTHERM unit was installed in early 2026 at the quayside waste management facility, onshore in Guyana, and commissioned in April. Following commissioning, the facility has been operated by a 100% Guyanese national workforce, aligning with NOV's commitment to supporting local capability and quality jobs in the regions where Offshore Source operate. Early performance has been promising. The facility currently processes approximately 100 metric tons of drilling waste per day, two to four times the volumes previously processed using legacy equipment, while recovering more than 99% of base oil from drilling waste. The iNOVaTHERM unit produces water, clean base oil that can be reused in drilling operations, and dry inert solids that can be repurposed as weighing agents for offshore, top hole drilling muds - supporting a circular approach to drilling fluid management. Broader onshore applications abound. The iNOVaTHERM unit's initial success in Guyana offers new possibilities for operators looking to lower costs, reduce transportation, and improve environmental performance. "The Guyana operation is proving that iNOVaTHERM's ability to drive greater efficiencies and lower costs offshore translates easily to onshore operations as well," said Cesar Valasco, Sr. VP Global Operations, WellSite Services. "We're confident that iNOVaTHERM can show similar promise on many onshore North American drilling operations." As operators continue seeking technologies that reduce waste movement, recover valuable drilling fluids, and improve safety and environmental outcomes, iNOVaTHERM offers a practical model for the next generation of drilling waste management.

Yahoo Finance
Jul 28th, 2026
NOV beats Q2 revenue expectations despite 2.5% sales decline to $2.13B

NOV, an oilfield equipment manufacturer, reported second-quarter revenue of $2.13 billion, topping analyst expectations of $2.08 billion despite a 2.5% year-on-year decline. The company's GAAP profit of $0.31 per share significantly exceeded consensus estimates of $0.16 per share. Adjusted EBITDA reached $283 million, beating analyst forecasts of $200.9 million with a 13.3% margin. Operating margin improved to 9%, up from 6.5% in the same quarter last year. However, free cash flow turned negative at -$64 million, down from $108 million in the prior-year quarter. Other production declined 14.9% year on year. Chairman, President, and CEO Jose Bayardo attributed the results to "outstanding execution" amidst improving industry fundamentals. The company has a market capitalisation of $7.35 billion.

Yahoo Finance
Jul 24th, 2026
NOV set to report Q2 2026 earnings on July 28 with mixed outlook

NOV Inc. will release second-quarter 2026 results on 28 July. The Zacks Consensus Estimate projects earnings of 16 cents per share on revenues of $2.1 billion, representing a 44.8% year-over-year earnings decrease and 4.7% revenue decline. The Houston-based oil and gas equipment company missed consensus estimates in each of the past four quarters, averaging a 40.3% negative surprise. In Q1, NOV reported adjusted earnings of 15 cents per share, missing the 17-cent estimate due to Middle East conflicts that disrupted logistics and increased costs. Despite challenges, NOV reported record Q1 bookings in its fiberglass business and strongest Energy Equipment order intake since 2019. However, ongoing Middle East disruptions, weak drilling activity, and tariff-related costs pose headwinds for the upcoming quarter.