Head of Shared Service Center

Job Description

• Project Delivery & Execution
• Lead and oversee the effective execution of assigned projects, ensuring delivery against agreed scope, requirements, timelines, quality standards, and business objectives.
• Coordinate with project teams, technical teams, business stakeholders, and other relevant functions to ensure smooth project execution.
• Monitor project progress, identify delivery risks and dependencies, and drive timely resolution of issues and escalations.
• Ensure effective communication of project status, key milestones, risks, and critical issues to relevant stakeholders and leadership.
• Support effective resource coordination and utilization across assigned projects in collaboration with relevant functional and delivery leaders.
• Ensure alignment between project requirements, client expectations, delivery capabilities, and available resources.
• Drive continuous improvement in delivery processes, ways of working, and execution efficiency.
• Egypt Operations & Site Coordination
• Act as the senior on-ground coordination point for the Egypt operation and facilitate effective day-to-day operational functioning.
• Coordinate local operational priorities across Delivery, HR, Finance, Administration, IT, and other teams based in Egypt.
• Ensure alignment and effective communication between Egypt-based teams and their respective functional leadership in Dubai.
• Coordinate site-level requirements, operational initiatives, and local business needs, ensuring timely execution through the appropriate functional teams.
• Identify operational challenges and escalate critical Egypt-specific issues to the appropriate leadership.
• Support the effective implementation of business initiatives, policies, processes, and organizational priorities within the Egypt operation.
• Promote collaboration, accountability, and effective cross-functional coordination across the Egypt office.
• Stakeholder & Cross-Functional Management
• Build strong working relationships with senior stakeholders across Delivery, Technology, Sales, HR, Finance, and Corporate Functions.
• Facilitate effective communication and collaboration between Egypt-based teams and regional/global leadership.
• Act as a key escalation point for local operational and cross-functional matters.
• Ensure stakeholders are aligned on priorities, dependencies, timelines, and required actions.
• Support leadership in addressing operational challenges and driving timely decisions.
• People & Team Coordination
• Provide operational leadership and coordination to Egypt-based teams without replacing the functional management structure.
• Support workforce and resource planning in collaboration with respective functional and delivery leaders.
• Promote a collaborative, accountable, and high-performance working environment.
• Identify capability, resource, or organizational gaps and coordinate with the relevant functional leadership to address them.
• Support employee engagement and site-level initiatives in coordination with HR and respective functional leaders.
• Governance, Risk & Continuous Improvement
• Ensure adherence to established delivery governance, operational processes, and organizational standards.
• Monitor operational and delivery risks and ensure appropriate mitigation and escalation.
• Drive initiatives that improve operational efficiency, delivery effectiveness, and cross-functional collaboration.
• Establish appropriate operational reporting and provide management with visibility on key delivery and site-level matters.
• Ensure local execution remains aligned with regional business priorities and governance frameworks.

Qualifications

• Bachelor’s degree in Business Administration, Engineering, Information Technology, or a related field.

• 10+ years of relevant professional experience, with significant experience in project/program delivery and operational management.

• Proven experience managing complex projects, cross-functional teams, and multiple stakeholders.
• Experience within a technology, software, IT services, digital transformation, or similar environment is highly preferred.
• Demonstrated experience working across geographically distributed teams and regional/global organizations.
• Strong understanding of project delivery, operational governance, resource management, and stakeholder management.
• Experience in a senior management or leadership position with responsibility for delivery execution and/or operations.

Additional Information