Program Manager
TikTok
Program Manager
TikTok
Short-form video platform with ads
About the team The Automation Team works closely with Product, Engineering, Algorithms, Operations, and other departments to strategically drive moderation automation and AI initiatives and maximize impact and ensure goal attainment. About the role You will be working on initiatives such as: - AI agents that assist human moderators with decision-making - LLM-powered operational workflows - Prompt engineering and evaluation for moderation use cases - Automation solutions that reduce manual review effort while maintaining quality - AI quality monitoring and continuous model improvement - Human-in-the-loop systems combining AI and operational expertise Responsibilities: - Lead end-to-end AI automation programs that improve the efficiency, quality, and scalability of Trust & Safety operations. - Develop prompts, workflows, and evaluation strategies for LLM-powered and AI agent solutions to improve operational outcomes. - Analyze AI model performance, including precision, recall, leakage, overkill, and human review quality, to identify improvement opportunities. - Use data-driven insights to optimize prompts, business rules, and automation logic to continuously improve AI performance. - Build monitoring frameworks and dashboards to measure AI adoption, model quality, operational efficiency, and business impact. - Drive experimentation through pilots and A/B testing to validate new AI capabilities before large-scale deployment. - Translate operational pain points into technical requirements and partner with Product and Engineering teams to influence product roadmap prioritization. - Coordinate multiple cross-functional initiatives across Product, Engineering, ML, Policy, and Operations teams while managing risks, dependencies, and delivery timelines. - Communicate program progress, technical findings, and strategic recommendations to leadership stakeholders.
Minimum Qualification(s) -Bachelor’s or above in Computer Science, Information Systems or a related field -Strong analytical skills with experience interpreting operational or product data to drive process improvements. -Experience working cross-functionally with Product, Engineering, and Operations teams in a technology environment. -Ability to manage multiple complex initiatives simultaneously while influencing stakeholders without direct authority. -Excellent communication and stakeholder management skills. Preferred Qualification(s) -Hands-on experience working with Large Language Models (LLMs), Generative AI, AI agents, or Machine Learning products. -Experience designing prompts, prompt evaluation methodologies, or AI workflow optimization. -Familiarity with coding or scripting (such as Python, SQL, JavaScript, or similar languages) for automation, data analysis, or prototyping. -Experience using APIs, AI platforms, or workflow automation tools to build operational solutions. -Experience evaluating AI model performance using metrics such as precision, recall, leakage, overkill, hallucination, or similar quality measurements. -Experience working in Trust & Safety, content moderation, fraud, risk, compliance, or large-scale operations is highly preferred. -Familiarity with agentic AI frameworks, Retrieval-Augmented Generation (RAG), prompt engineering, or AI evaluation frameworks is a plus.
Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is a short-form mobile video platform that lets people create, discover, and share quick videos. Users upload vertical clips, edit them with built-in tools, and browse a personalized feed powered by an algorithm that highlights relevant content. Advertisers can use in-feed ads, branded hashtags, and the Business Center to plan and measure campaigns, making it easy for brands to reach a global audience. Its goal is to inspire creativity and bring joy by helping people express themselves and by connecting brands with a wide audience.
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