Onboarding Specialist - Onboarding

Purpose in Every Position

Pebl puts a world of talent at your fingertips. With our AI-powered Global Work Platform™, companies can hire, pay, and manage employees in 185+ countries—removing risk, red tape, and guesswork from global growth. Backed by more than a decade of compliance leadership and local expertise, Pebl helps businesses move fast, stay compliant, and scale with confidence. With Pebl, companies everywhere can hire great talent anywhere.

Where Your Work Moves the Needle.

At Pebl, every team member drives our success. Joining us means more than filling a role—you’re accountable for results and impact. Our values guide how we operate, execute, and collaborate across borders. By putting them into action, you’ll help us scale faster, compete harder, and lead the future of global work.

What Makes You a Great Fit

We are seeking an experienced Specialist, Onboarding to deliver seamless, compliant onboarding, offboarding, and ongoing HR operations for enterprise clients and supported employees across Latin America. This role owns an assigned portfolio of work end to end, coordinates cross-functional dependencies, and helps ensure strategic customer launches are accurate, timely, and well managed. The ideal candidate combines LATAM employment-law knowledge and customer focus with sound judgment and technical fluency across HRIS integrations, APIs, spreadsheets, and reporting. They communicate clearly and use data and feedback to solve problems and improve the employee and client experience. This is a hybrid role based in Medellín, Colombia, and only candidates who currently reside in Medellín will be considered.

How You’ll Make an Impact:

• Own end-to-end onboarding, offboarding, and ongoing operational delivery for an assigned portfolio of enterprise clients and supported employees, supporting successful launches and efficient operations as customers grow.

• Create and manage onboarding plans, timelines, milestones, dependencies, and stakeholder expectations; communicate progress, risks, and next steps clearly.

• Partner with Product, Sales, Payroll, Legal, Support, Immigration, Client Services, and external providers to resolve operational challenges and deliver timely, accurate, and compliant outcomes.

• Provide accurate, customer-focused support to clients and employees on benefits, international payroll, expense reporting, employment documentation, and other HR matters.

• Apply employment and labor laws across LATAM countries, relevant collective agreements, internal policies, and operating responsibilities; identify compliance gaps and coordinate corrective action.

• Track onboarding timelines, case status, resolution-time SLAs, and service quality while building trusted relationships and maintaining a high-quality experience in increasingly complex environments.

• Use advanced spreadsheets, reporting, data validation, and dashboard analysis to identify trends, reconcile issues, diagnose root causes, and improve accuracy, response times, and experience.

• Build product and workflow expertise; troubleshoot HR systems integrations, APIs, data mapping, synchronization, and access issues with Product or Engineering; and contribute to automation and scalable process improvements.

• Investigate and resolve issues, collaborate with the appropriate teams, and retain ownership through completion; share regional expertise and assist with peer and new-hire training.

   

Let’s Connect If You Have:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• A strong technical or analytical degree—ideally in Engineering, Mathematics, Computer Science, Physics, Economics, or a related discipline—or equivalent practical experience is required.

• Working knowledge of HR systems integrations and APIs, with the ability to troubleshoot data-mapping, synchronization, and access issues alongside Product or Engineering.

• Strong spreadsheet and reporting skills, including lookups, pivot tables, reconciliations, bulk data validation, and basic dashboard analysis.

• At least four years of relevant professional experience, including substantial international HR or HR Operations experience managing the employee lifecycle in fast-paced, high-volume environments.

• Demonstrated expertise in onboarding and offboarding, with the ability to manage multiple client environments, stakeholders, deadlines, and sensitive employee matters with accuracy and care.

• Strong knowledge of, and hands-on experience applying, employment and labor laws and HR regulations across multiple LATAM countries is required; experience supporting Colombia and additional LATAM markets is strongly valued.

• A versatile, high-ownership operator who can manage assigned work end to end, move quickly, and bring structure to ambiguity while collaborating effectively across teams.

• Strong analytical and research skills, with the ability to identify patterns, clarify complex issues, determine root causes, and recommend practical next steps.

• Excellent communication and stakeholder-management skills, with an approachable, empathetic customer orientation and the ability to build trusted relationships and resolve conflict.

• Exceptional organization and attention to detail, with the ability to prioritize competing demands; comfort using HRIS, ticketing, case-management, CRM, Google Workspace, and Microsoft Office tools.

• Professional proficiency in English is required. Portuguese language skills will make candidates stand out.

• Current residence in Medellín, Colombia, and availability to work in a hybrid model are required. Only local residents of Medellín will be considered.

Nice To Have

• Knowledge of Canadian employment law and HR practices.

• Experience in an Employer of Record, global employment, HR outsourcing, or high-growth international environment.

• Experience collaborating with Product teams on automation and process improvements.

Our Commitment to You

At Pebl, we’re committed to supporting our team with comprehensive rewards and benefits designed to meet diverse needs across roles and locations. Our core offerings include:

• Flexible Time Off – Take the time you need to recharge.

• Parental Leave – Support for growing families.

• Health and Dental Insurance – Where applicable, to cover you and your loved ones.

• Retirement Savings + Employee Incentive Plan – Plan for the future while sharing our success.

Please visit our career page for more information.

Pebl is an Equal Opportunity Employer.

We power global teams and believe diverse perspectives drive innovation and impact. Employment decisions at Pebl are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. We’re committed to fostering an inclusive culture where every teammate can thrive and do the best work of their career—anywhere in the world.