Time Away Coordinator
About the job
- 2–4 years of experience in HR operations, shared services, case management, or a high-volume administrative role.
- Strong attention to detail and ability to manage high-volume, deadline-driven work.
- Solid judgment to triage cases, assess urgency, and determine appropriate actions.
- Clear and professional written and verbal communication skills, including handling sensitive employee situations.
- Ability to follow structured processes while identifying gaps or inconsistencies.
- Strong organizational skills to manage multiple cases simultaneously.
- Proficiency in Microsoft Office, including Outlook, Excel, and Word.
- Ability to maintain trackers and support basic reporting.
- Ability to handle sensitive personal and medical information with discretion.
- Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience.
- Set up and maintain accommodation and leave cases in case management systems such as Navex and SuccessFactors.
- Ensure employee records and supporting documentation are accurate, complete, and properly linked.
- Perform initial quality checks and resolve data gaps before case progression.
- Manage shared inboxes and triage incoming inquiries, documents, and requests.
- Determine appropriate routing, urgency, and next steps based on established guidelines.
- Respond to routine employee inquiries and escalate complex or sensitive issues as needed.
- Coordinate collection of required documentation, such as medical certifications, birth certificates, and approvals.
- Track outstanding items and follow up with employees and stakeholders to meet deadlines.
- Support return-to-work communications and case updates.
- Conduct quality reviews on active and closing cases to ensure accuracy and compliance.
- Validate that all required documentation, notes, and approvals are complete prior to closure.
- Identify and correct errors or inconsistencies in case records.
- Support processing and validation of leave transactions, such as parental and medical leaves, in HR systems.
- Maintain trackers to monitor documentation, deadlines, and case status.
- Ensure timely updates and communication of leave details to employees.
- Maintain trackers and support reporting on case volumes, turnaround times, and key deadlines.
- Flag potential risks, delays, or compliance concerns to team leads.
- Assist with ad hoc operational tasks and process improvements.
- Exposure to leave of absence, accommodations, or regulated HR processes.
- Experience with HR systems and/or case management tools such as SuccessFactors and Navex.
- Working knowledge of data privacy practices.
- Familiarity with U.S. leave and accommodations processes, such as FMLA and ADA.
About the company
EY is a global professional services firm that offers consulting, assurance (audits), tax, and transaction advisory services to a wide range of clients including corporations, SMEs, and government entities. It earns fees for these services and uses its industry expertise and a worldwide network to help clients optimize operations, manage risk, and achieve sustainable growth. EY differentiates itself through its scale and reach, industry specialization, focus on end-to-end services, strategic alliances, and emphasis on innovation and sustainability, including improving audit quality and addressing digital economy needs and supply chain visibility. The company’s goal is to help clients navigate complex regulatory and business environments, transform finance and tax functions, and drive efficiency and resilience across their operations.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
London, United Kingdom
Founded
1991
Get referred to Ernst & Young
See people who can refer or advise you
Simplify's Take
What believers are saying
- EY.ai Agentic for Sales launched March 2, 2026 with Snowflake and Canva.
- EY uses client-zero deployments, scaling Copilot across 400,000 people by May 2026.
- EY’s 2026 AI assurance push monetizes client demand for governance, controls, and risk reviews.
What critics are saying
- Sabah filed RM2.4 billion audit-negligence claims against EY on July 30, 2026.
- EY set aside £188 million in March 2026 after NMC, Shell, and Made.com scrutiny.
- Repeated audit failures can destroy trust, trigger client defections, and shrink the franchise permanently.
What makes Ernst & Young unique
- EY Canvas processes 1.4 trillion journal-entry lines across 160,000 global audits.
- EY-Microsoft invested US$1b+ in May 2026 to industrialize enterprise AI delivery.
- EY launched agentic audit AI on April 7, 2026, spanning Assurance and AI assurance.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Professional Development Budget
- Flexible Work Hours
- Remote Work Options