Staff UX Researcher

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

Salary Range:

What’s the role?

We are looking for a Staff Product Researcher who proactively and independently develops, executes research solutions for complex, ambiguous, and often cross-functional problem spaces in order to deliver strategic impact. Your work influences product decision-making by connecting the dots between macro forces, customer needs, and Etsy’s business goals. You’ll work closely with product managers, designers, engineers, and alongside other researchers and data scientists to deliver insights that will craft the future of human commerce on Etsy.

You’re a strong communicator, work well with others, and have proven instincts about when to hold the line on methodological rigor, and when to adapt to the changing demands of a project. Most importantly, you approach your work with a genuine sense of curiosity and empathy, and you’re willing to challenge conventional wisdom to find the right answer!

This is a full-time position reporting to the Senior UX Research Manager, Android and iOS Initiatives. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.

For this role, we are considering candidates based in the United States. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub may be the first to be considered. For candidates within commutable distance, Etsy requires in-office attendance once or twice per week depending on your proximity to the office. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more details about our work modes and workplace safety policies here.

What’s this team like at Etsy?

• Our team focuses on using research to guide the development of buyer and seller experiences in our dynamic marketplace of unique items. 

• Research at Etsy is a core part of our product development culture, alongside Product Management, Engineering, Design, and Analytics.

• We collaborate with our partner teams through all stages of product development, from identifying initial opportunities, to refining the user experience to analyzing the impact of our efforts and highlighting improvement areas.

• We actively foster an inclusive team culture that promotes diversity, collaboration, and professional development

• The Android team at Etsy focuses on creating a first-class buyer experience for customers who access our marketplace with Android devices. We recognize that our buyers value the ability to shop from a marketplace that enables them to purchase unique items from real, small-scale sellers and are committed to highlighting that human connection in every buyer visit and interaction

• This team is comprised of four product squads that are developing products and features that aim to infuse human connection throughout each step in the buyer’s shopping journey while maintaining a seamless and secure end to end experience. 

What does the day-to-day look like?

• Partner with team members to guide product development and refinement, drawing on expertise in user research and UX standards

• Proactively and independently develop and execute research solutions for complex, ambiguous, and often cross-functional problem spaces in order to deliver strategic impact

• Conduct remote, on-site, and in-field (as needed) user research studies with Etsy buyers and sellers

• Share tangible findings and prioritized recommendations on a regular basis, to encourage marketplace health and drive Etsy’s business goals

• Partner with other insights teams (Market Research, Quantitative Research, Data Science, etc.) to triangulate insights and synthesize findings & recommendations

• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law

Qualities that will help you thrive in this role are:

• Demonstrating an in-depth understanding of a range of research approaches, balancing speed and precision, and a deep understanding of modern trends in Web and app design

• High comfort level building relationships across the business and co-creating strategies that consider customer and business implications

• Experience leading research at different parts of the product development process, from discovery to delivery

• Engaging storyteller and clear communicator, with the ability to hold your own in a meeting and persuade others to take action through a customer-centric lens

• A craft leader within the research team, you advance our tools, methods, and abilities and often mentor more junior team members. 

• Ambitious, meticulous, and able to balance multiple projects at a time

• Passionate about learning and problem solving that enables innovative approaches to finding solutions.

• Familiarity with payments, checkout, digital wallet a plus

Additional Information
 

What's Next
If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status, or any other characteristic protected by applicable law. If, due to a disability, you need an accommodation during any part of the application or interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.