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Mercier Consultancy Group

Italian-Speaking Customer Service Agent - Italian

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece

About the Job

Requirements

  • Native or fluent spoken and written Italian is mandatory.
  • A valid European Union passport or a valid Greek work permit is required.
  • Strong digital literacy and the ability to navigate multiple software platforms simultaneously are required.
  • Communication skills focused on empathy and problem-solving are required.
  • A passion for travel and commitment to delivering high-quality service are required.

Responsibilities

  • Deliver assistance to Avis customers regarding vehicle rentals and travel logistics.
  • Manage reservation inquiries, modifications, and cancellations.
  • Resolve customer concerns to support a seamless travel experience.
  • Maintain detailed records of customer interactions in travel industry customer relationship management systems.
  • Collaborate with international team members to uphold Avis's brand image.
  • Provide guidance on travel insurance, vehicle categories, and service packages.
  • Contribute to improving service protocols to enhance customer satisfaction.

Desired Qualifications

  • Proven experience in customer service or the travel industry is highly preferred.

About the Company

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Total funding
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