OVERVIEW:

We are looking for an omni customer support representative who will be a vital member of the BELLA + CANVAS customer experience team.  This role will engage with our customers by providing the best-in-class customer experience across multi communication channels.  This role will be located at our HQ in Commerce, CA. 

RESPONSIBILITIES

• Analyzes and resolves customer’s concerns based on department policies and procedures
• Partners with inventory planning team regarding stock availability dates and proactively communicates any issues or delays to our customers
• Partners with the credit department to assist in reviewing order credit hold related issues
• Ability to quickly learn CRM application, ERP systems and BI applications to generate reports and pull data that is critical in supporting sales and processing customer requests
• Consistently meets or exceeds individual an department KPIs
• Collaborates with customer experience team and cross functional departments to drive solutions and add value to BELLA + CANVAS
• Establishes, builds, and always maintains professional relationships and demeanor with internal and external business partners
• Provides support to our customers in a timely and efficient manner via phone, email and chat
• Attends product knowledge training sessions to develop an understanding of BELLA + CANVAS and product to support our customers
• Ad hoc projects and duties assigned

QUALIFICATIONS

• A minimum of 2-3 years in a customer service role, preferably wholesale apparel or footwear industry
• Experience with omni-channel customer engagement platforms, B2B platforms and ERP systems
• Ability to multi-task, self-motivated and a proactive problem solver with a sense of urgency
• Collaborative and dynamic team player
• Excellent written and verbal communication skills
• Strong organizational and follow-up skills
• Proficient in Microsoft Office applications, Excel is a plus
• Salesforce and BI tool experience a plus

The range for this position is $21.00/hour - $25.00/hour which represents the current range for this non-exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.