Digital Operations & Privacy Consultant

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a Consultant, Digital Operations & Privacy on our Digital Platforms & Operations team, you'll play a key role in helping ensure our digital experiences meet high standards for privacy, consent, and regulatory compliance. You'll support the ongoing governance of digital privacy and consent practices across our digital properties, including the management of trackable technologies such as cookies, pixels, software development kits, and related tools. You'll work closely with partners across Privacy, Legal, Risk, and enterprise teams to help translate regulatory requirements into practical digital processes and controls. You'll also contribute to the evolution of a privacy-by-default culture by supporting day-to-day governance, monitoring activities, investigations, and business-as-usual onboarding processes. In addition, you'll maintain strong relationships with vendors and internal partners, stay current on changing legislation and industry trends, and identify opportunities to improve how we manage digital privacy and client consent across the bank.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

• Privacy governance - Support the ongoing management of digital privacy and consent requirements across digital properties, helping ensure practices align with applicable federal and provincial legislation and internal standards.
• Cross-functional partnership - Collaborate with Privacy, Legal, Risk, enterprise programs, and digital teams to translate regulatory and industry requirements into clear actions, controls, and business processes.
• Privacy by design - Contribute to the design, implementation, and promotion of privacy-by-default practices across digital journeys, platforms, and day-to-day operating processes.
• Monitoring and controls - Build and maintain monitoring processes for consent management platforms and related digital assets, including controls to support the onboarding of new assets through business-as-usual processes.
• Audit and issue support - Represent the digital team in compliance reviews, audits, investigations, and gating processes, providing thoughtful input and helping address identified risks or gaps.
• Continuous improvement - Identify opportunities to enhance processes, tools, and governance practices, while anticipating regulatory change and helping the organization prepare proactive action plans.

Who you are

• You can demonstrate experience in consent management platforms such as OneTrust, client preference management, Agile project management, and digital and marketing platforms and technologies. It's an asset if you have experience in financial services or wealth management, and with tools such as Adobe Launch Tag Manager, Adobe Experience Platform, data management platform integrations, personalization integrations, and native app software development kits.
• You have strong privacy and regulatory knowledge. You understand key privacy requirements and frameworks, including Law 25, the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), AdChoices, and other relevant privacy obligations. You can apply this knowledge in a practical digital environment.
• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
• You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.
  

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What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 18th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Effectiveness, Client Service, Communication, Detail-Oriented, Process Improvements, Relationship Management, Teamwork