Lead Analytics Product & Services

Job Description

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality. 

Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences. 

Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.  

Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams. 

Here, your scope will know no boundaries; 

So join us and dare to make an impact on the world! 

Here is where your greatest challenge awaits you:  

You will join the Data Platform Tribe , which is responsible for the Group's foundational Data technology stack, ensuring reliable, secure, and scalable access to data and analytical services on a global scale.

Within the OPEN Feature Team, you will contribute to the transformation of Accor's analytics ecosystem, as well as the structuring and evolution of its self-service analytics offering. The team's mission is to provide and evolve data access tools (such as new conversational interfaces), enhance user experience, and support Business Analysts in mastering their solutions.

In short, this team is responsible for empowering data users and builders to accomplish their own missions autonomously, while maximizing value and minimizing costs.

This position holds a key leadership role, combining the definition of the product strategy for the OPEN scope, management of the feature team's Product Owners, and a strong contribution to aligning product vision, business needs, and technological capabilities.

Your mission:

Your responsibilities will be structured around five key areas:

1. Product Strategy

• Champion the vision, roadmap, and priorities for self-service analytics, data access, and data democratization solutions.
• Identify user needs, drive product discovery activities, and ensure initiatives are aligned with business challenges and the overall Data strategy.

2. People Management & Leadership

• Mentor and support the team’s Product Owners in their professional growth and skill development, ensuring clear product ownership of high-priority initiatives.
• Map, align, and engage a complex ecosystem of international stakeholders; act as a key facilitator to arbitrate priorities, communicate roadmap progress, and maximize the adoption of self-service solutions.
• Manage and foster relationships with technical counterparts from third-party solution vendors.

3. Product Delivery

• Lead the design, delivery, and continuous improvement of Analytics products and services, including:
  • The new democratization solution designed for all data personas, replacing the current portal;
  • Data products enabling the measurement of Data ROI.
• Ensure functional and technical consistency across the ecosystem, in close collaboration with the Product, Data, and Engineering teams.
• Monitor service quality, solution adoption, and user value creation.

4. AI & Automation

• Define the product strategy, use cases, and roadmap for AI and automation solutions dedicated to data users and builders (Augmented Data Platform, support agents, onboarding/offboarding workflows, self-service request orchestrators, etc.).
• Measure their impact and contribute to the evolution of the platform's practices and services.

5. Data Adoption

• Develop onboarding, training, and support programs for users both within and outside the Data team.
• Advise business departments on expressing their requirements, promote Data best practices, and contribute to strengthening the data culture across the Group.

Qualifications

And you? 

• Proven experience in Product Management or Product Leadership within a Data & Analytics environment, with the ability to define a product vision, lead user discovery, and prioritize a backlog based on business value.
• Strong product and technical leadership experience, including the operational management of consultants or project teams, leadership of Product Owners and/or product teams, while remaining a hands-on contributor capable of assessing technical feasibility.

Technical Skills

• Ability to define a product vision (user research, PRDs, OKRs, RICE), lead discovery activities (user interviews, Jobs-to-Be-Done, value metrics definition), build strategic roadmaps, and prioritize initiatives based on business value.
• Strong understanding of modern Data & Analytics platforms, including self-service analytics environments, data governance, and large-scale analytics architectures.
• Experience with Modern Data Stack technologies (ideally Snowflake), Business Intelligence tools (Tableau, Dataiku), orchestration solutions, and data transformation practices.
• Deep understanding of Generative AI and AI agent use cases applied to Data & Analytics challenges.

Soft Skills

• Strong ability to collaborate within cross-functional environments, combined with a service-oriented mindset, a continuous improvement approach, and a strong focus on value creation.
• Ability to provide strong product leadership, articulate a strategic vision, and influence stakeholders at all levels of the organization.
• Experience managing, coaching, and developing talent within Product teams.
• Excellent communication skills, with the ability to simplify complex topics and engage both technical and business audiences

Additional Information

Accor dares to impact:  

- The world:

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.   

• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects. 

- Your career:   

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences.  

• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis.  

- Specifically, at Accor Tech & Digital: 

• Remote work available several days per week from France, with flexible work options: work from home, from our offices, or even from our hotels and coworking spaces through Worklib. 

• Every Wednesday afternoon, dedicate your time to deep work and personal development. 

• Work in a multicultural and English-speaking environment. 

• Continuous improvement & training: hackathons, exceptional technology partnerships, dedicated talent management, certifications and a dedicated learning platform. 

and also, 

• ALL - Heartist® Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide.  

• Heartist® for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours).  

• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities.  

• Sustainable Mobility Package for the use of eco-friendly transportation or access to a company bike program in partnership with Zenride. 

• Coverage of urban public transport subscriptions between home and workplace, in accordance with the rates set by French law “Loi Finance”. 

• €11 meal vouchers. 

• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents.  

• Attractive working conditions with collaborative workspaces, restaurants, and recreational areas as well as wellness and sports facilities, on-site or through Gymlib. 

Your talent and motivation are our only selection criteria. 

We value the richness of diverse nationalities, personalities, and professional backgrounds. 

We know how to adapt to the specific needs of our employees, including those with disabilities. 

We encourage all applications, regardless of gender, so go ahead and apply! 

Recruitment is all about people!    

Is this mission appealing to you? Apply, and we will offer you:  

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you.  

2. An interview with the team manager responsible for the role you are interested in.   

3. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire.  

4. A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group.  

5. A personalized feedback.  

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