Full-Time
Field Operations Specialist
Philz Coffee
501-1,000 employees
Customizes coffee blends in-store and online
Compensation Overview
$71k/yr
Los Angeles, CA, USA + 1 more
More locations: Irvine, CA, USA
In Person
Must reside in Southern California; monthly travel to operating markets.
 Operations & Logistics (2) |
|---|
| , |
- 2+ years in multi-unit training or Learning and Development role
- Direct experience supporting new store openings
- Background in high-volume retail or food and beverage environments
- Must reside in the Southern California market areas
- Ability to sustain high energy across multi-week openings
- Deep understanding of workflows, recipes, and service model
- Ownership mindset (without role ownership): Drives outcomes while partnering across teams
- Willingness to travel monthly within operating markets
- Lead all pre-opening and opening training programs for new stores using a structured, layered learning model
- Facilitate high-impact group training and in-store coaching across all roles
- Ensure teams achieve recipe accuracy and product quality standards
- Ensure service model fluency and hospitality behaviors
- Ensure workflow efficiency and drink sequencing under volume
- Execute certifications, readiness assessments, and final calibrations
- Partner with NSO Specialist and/or cross-functional teams to receive and track incoming shipments of product/supplies for store setup
- Ensure stores are set to operational standards before opening
- Build effective and balanced training pods to maximize the learning environment of each pod
- Support New Stores through Onboarding & Group Training
- Soft opening execution
- Full-open readiness
- Early volume stabilization by driving exceptional customer experience
- Long-term training readiness
- Provide lined-up alignment with NSO success metrics: On-time opening, Full-compliance, Customer experience score and mystery shop score
- Provide structured post-open support in the first 45+ days to ensure: Sustained product quality and service standards, Operational consistency, Training capability, Food safety standards and daily operational checklists are in place, understood, and consistently executed
- Conduct in-field assessments of new stores (six months open or less): Drink quality and recipe adherence
- Service execution and hospitality
- Front-of-house leadership effectiveness and coaching behaviors as they relate to service, quality, and operational execution
- Partner with Area Leaders and Store Leaders to close gaps through targeted action plans
- Coordinate with Field Directors & Area Leaders deployment into high-need or underperforming stores to Stabilize daily operations, Rebuild training foundations, Reinforce standards, culture of feedback, and accountability to quality and service, front-of-house operations
- Execute focused recovery initiatives, including but not limited to: Trainer Certifications, Barista certifications, Product quality and service standards retraining
- Safety Training
- Food Safety Training & Standards
- Act as a trusted support partner to Area Leaders on training and performance gaps
- Capture and document field insights, trends, and best practices
- Provide feedback to Central Operations & Philz University to improve training materials, Playbooks and operating procedures, NSO process
- Support testing and rollout of: New products, Equipment and smallwares, Operational pilots
- Facilitate Home Office Barista training and certification programs
- Support regional training initiatives and leadership development
- Help ensure training consistency across markets
- Visual acuity
- Extending hand(s) and arm(s) in any direction.
- Bending, Reaching, Pulling, Pushing, Extending arms/hands for majority of shift.
- Remaining upright on the feet, particularly for sustained periods of time.
- Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
- Exerting up to 20-40 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
Philz Coffee creates customized specialty coffee blends using 2 to 7 beans sourced from around the world. It operates coffee shops primarily in California and Washington, D.C., and sells beans, merchandise, and gift cards through an online store, plus a subscription service. Customers can get freshly brewed coffee in-store or receive customized blends by mail; subscribers enjoy free shipping on orders of two or more bags. The company differentiates itself by its emphasis on personalized, made-to-order blends rather than standardized drinks, offering a wide range of custom flavor profiles across multiple channels. Its goal is to provide high-quality, unique coffee experiences while building recurring revenue through subscriptions and a diversified mix of physical and online sales.
Company Size
501-1,000
Company Stage
Acquired
Total Funding
$220M
Headquarters
San Francisco, California
Founded
2003
Simplify's Take
What believers are saying
- Freeman Spogli's $145M August 2025 acquisition funds national expansion.
- Philz Rewards program launched 2025 boosts loyalty with 10 points per dollar.
- New Eastvale Gateway store opened 2026 taps Eastvale's residential growth.
What critics are saying
- Pride flag removal sparks 6,400-signature petition and LGBTQ boycotts.
- Senator Scott Wiener criticizes policy, eroding San Francisco support.
- Freeman Spogli standardizes decor, diluting community-oriented brand identity.
What makes Philz Coffee unique
- Customized blends use 2-7 global beans for personalized pour-over coffee.
- Signature one-cup-at-a-time brewing ensures fresh, tailored experiences.
- Sustainably sourced beans roasted in Oakland facility create unique flavors.
Help us improve and share your feedback! Did you find this helpful?
Your Connections
People at Philz Coffee who can refer or advise you
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Retirement Plan
401(k) Company Match
Flexible Spending Account
Health Savings Account/Flexible Spending Account
Mental Health Support
Paid Vacation
Paid Sick Leave
Commuter Benefits
Team Member Discounts
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%Philz Coffee launches two new drinks for the spring. Starting March 24, the seasonal beverage menu, along with new locally made seasonal pastries, is available for a limited time while supplies last. As always, all Philz drinks are made to order, one cup at a time, with the option to earn and redeem points with Philz Rewards, making each visit a little sweeter March 25, 2026 March 24, 2026 Share your coffee stories with Comunicaffe International by writing to [email protected]. OAKLAND, Calif., USA - Philz Coffee is welcoming spring with new featured drink creations and flavors that celebrate everyday rituals. Leading the seasonal beverage lineup are two new cold brew creations, Caramel Coconut and Salted Butterscotch, featuring rich flavors, perfect for turning any moment into a "little treat" moment. Starting March 24, the seasonal beverage menu, along with new locally made seasonal pastries, is available for a limited time while supplies last. As always, all Philz drinks are made to order, one cup at a time, with the option to earn and redeem points with Philz Rewards, making each visit a little sweeter. * Caramel Coconut is a new featured creation, made with Silken Splendor Cold Brew, creamy coconut, salted caramel, and oat milk. A balance of sweet and toasty, Caramel Coconut is perfect for spring. Caramel Coconut is typically served as a cold brew, but is also available hot. * Salted Butterscotch is another new featured creation made with Silken Splendor Cold Brew, plus butterscotch, oat milk, and sea salt. With nostalgic flavors of brown sugar candy reimagined, Salted Butterscotch is perfectly salty, sweet, and smooth. Salted Butterscotch is typically served as a cold brew, but also available hot. * Silken Splendor Cold Brew is an original Philz blend, being offered as a cold brew for the first time. This medium-roast coffee has notes of toffee, rich chocolate, and a hint of citrus brightness. The blend boasts a super clean finish and silky-smooth texture for a balanced cup. New spring-forward seasonal pastries feature fun flavors like piña colada and blueberry lemon. These, along with other bakery items, are always baked fresh and delivered daily by local bakery partners. * Citrus Kouign Amann, Cherry Almond Coffee Cake, and Twice-Baked Piña Colada Croissant in Northern California stores * Marble Blueberry Lemon Bread and Strawberry Danish in Southern California stores * Apple Pecan Monkey Danish in Chicago stores "At Philz, we've always believed any moment is worth celebrating, whether you made it through the winter or you're just happy it's Tuesday," said Mahesh Sadarangani, CEO of Philz Coffee. "This spring we dreamed up something that feels familiar but totally fresh. Watching customers light up over our seasonal drops never gets old, and honestly, we think these are going to be new favorites." Every drink at Philz Coffee is individually made to order using Philz's signature pour-over method, responsibly-sourced green coffee beans, and clean-label ingredients. Beans are roasted at Philz's roasting facility in Oakland, California. Beverages may be customized with the customer's preference of sweetness level and milk option at no extra charge and are served by baristas who ensure each order is perfect.
Philz Coffee is now open at Eastvale Gateway. Key takeaways. * A new Philz Coffee location is now open at Eastvale Gateway. * The opening adds a high-performing coffee brand to the center's tenant mix. * Eastvale Gateway continues to attract national food and beverage concepts. * The project reflects strong retail demand in the Eastvale market. A new coffee destination at Eastvale Gateway. Philz Coffee is now officially open at Eastvale Gateway, marking another milestone for this growing retail center. Following the earlier announcement of the brand joining the project, the opening delivers a highly anticipated coffee concept to the Eastvale community. The new location is situated within Eastvale Gateway, a retail center designed to serve daily needs while attracting repeat visits. Coffee concepts play a key role in driving consistent traffic, making this opening an important addition to the center. Why Philz Coffee strengthens the tenant mix. Philz Coffee is widely known for its made-to-order brewing process and strong customer loyalty. As a national coffee brand, it performs well in high-visibility retail environments and complements surrounding food and service tenants. Serving a Growing Eastvale Market Eastvale continues to experience steady residential growth, increasing demand for premium food and beverage options. A coffee shop of this caliber supports morning, midday, and weekend traffic, benefiting the overall retail ecosystem. Eastvale Gateway as a retail destination. Eastvale Gateway continues to establish itself as a dynamic retail destination serving both residents and visitors. Successful openings like Philz Coffee demonstrate the center's ability to attract brands that align with community demand and long-term performance. Leasing opportunities at Eastvale Gateway. With strong visibility, traffic flow, and a growing mix of national and regional tenants, Eastvale Gateway offers opportunities for retailers and restaurants seeking a well-positioned location. Brands interested in joining the center are encouraged to connect with the leasing team.
Philz Coffee launches long-awaited digital rewards programme. The popular Californian coffee chain, known for its made-to-order pour-over menu, is embracing greater digital integration since being acquired by a private equity firm in August 2025 California-based Philz Coffee has launched its first digital rewards programme following sustained customer demand.
Philz Coffee launches points-based loyalty program. Fresh off its acquisition by Freeman Spogli, the coffee brand is adding a new system meant to reward frequency and deepen consumer connections. Dive brief: * Philz Coffee is launching a points-based loyalty program connected to its app in response to consumer clamor for the brand to add a rewards system, according to a Wednesday press release. * The core of the program is a simple points-based program, with consumers earning 10 points for every dollar spent. Consumers can redeem 1,200 points for a drink of their choice, including all sizes and customizations. * The addition of the program comes about two months after Philz was acquired by private equity firm Freeman Spogli, which said it did not plan store closures or layoffs. A new loyalty system could help Philz attract repeat consumers and incentivize specific behaviors. Dive insight: Consumer price sensitivity has made loyalty programs important traffic drivers for many brands, and a number of mid-sized chains have reworked or debuted points-based programs in recent months. To find the effective discount offered by the core program, Restaurant Dive arbitrarily chose a Philz location in California. At this store, many of Philz's drinks, other than black coffee, started out at around $5.90 for a small and ranged up to about $7.10 for a large.The 1,200-loyalty point redemption cost works out to a 4.9% to 5.9% discount rate - roughly comparable to the discounts offered on drinks through Dunkin's loyalty program. The program features other rewards perks - such as birthday rewards and occasional surprises, like double points periods or free pastries - that layer on top of the points-based core. Philz's app and rewards program includes a number of personalized features the brand says are intended to increase consumer connection. "With each reward, customers can still customize their cup, their way. Customers can now also send 'positive vibe' emojis to their barista through the app, whose name and photo still appear with every order," according to the press release. When Freeman Spogli bought the brand back in August, the private equity firm said it wanted Philz's brand identity and operations to stay the same. The firm said it would retain Philz's leadership. Other brands are adding or reworking their loyalty programs this year. Krystal launched a points-based program earlier this month. Cava, last week, added new tiers to its program in an effort to drive consumer frequency. At the end of September, Jimmy John's announced it was switching over to a points-based system.
Philz Coffee has been acquired by a private equity firm for $145 million, as reported by the Evanston RoundTable.