I

IHG

Global hotel company

Food & Beverage Guest Service Agent

Full-TimeUpdated on 10/23/2026Deadline 10/26/26
No salary listed
Entry
Japan
In PersonWork at InterContinental Sapporo in one of the hotel's food and beverage outlets.
Food Service & HospitalityDining, Bar & Counter Service

About the job

Requirements
  • A high school diploma or vocational certificate in hospitality, food and beverage, or a related field is required.
  • Previous experience in food and beverage or hospitality is preferred.
  • Proficiency in Japanese is required; English proficiency is highly desirable.
  • Strong interpersonal and communication skills with a guest-first mindset are required.
  • Must meet local requirements for food handling and alcohol service; certifications may be required.
Responsibilities
  • Engage with guests about menu items and beverage offerings.
  • Upsell beverages responsibly and engagingly while adhering to alcohol service regulations.
  • Promote and sell cocktails and specialty beverages.
  • Encourage recycling and implement cost-saving measures where applicable.
  • Communicate guest concerns, service issues, or relevant updates to a supervisor.
  • Foster positive working relationships with colleagues and team members.
  • Participate in daily briefings and scheduled meetings.
  • Attend and engage in training sessions to continually improve service standards.
  • Deliver high-standard food and beverage service in line with departmental expectations.
  • Prepare effectively for each service period.
  • Ensure smooth and timely delivery of food and beverages.
  • Address and resolve guest complaints or feedback professionally and promptly.
  • Follow hotel procedures for safely and appropriately storing food and beverage stock, and adhere to inventory control procedures.
  • Complete assigned duties or special projects as needed.
  • Understand and apply occupational health and safety policies to ensure safe working conditions for yourself and others.
Desired Qualifications
  • English proficiency is highly desirable.
  • Previous experience in food and beverage or hospitality is preferred.

About the company

I

IHG

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IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

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