Junior Performance Analyst

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring for a Junior Performance Analyst to support the Business Transformation Office. The Junior Performance Analyst supports Kentro's Business Transformation Office (BTO) and broader firm performance activities by coordinating recurring reporting processes, maintaining accurate metric data, and improving reporting tools and dashboards. Reporting to the Analytics Lead, this role provides business analyst support across BTO's performance-reporting portfolio, including the Program Quality Management Review (PQMR) cycle, People and Program Performance Score carding, Contractor Performance Assessment Reports (CPARs), customer feedback and service-delivery reviews, and corporate metrics and OKR reporting. The analyst works with data compiled across this portfolio to support accurate, consistent reporting and, with growing proficiency, contributes to Power BI dashboard development and broader analytics work that helps program managers and firm leadership assess program and firm health.

Location: Remote - This position can be performed remotely within the United States and will support Eastern Time working hours.

Compensation Range: The pay range for this position is $60,000-$80,000 annually. Kentro determines compensation by evaluating current government contracting and commercial market conditions, as well as the role’s specific requirements. Final salary placement within this range will be based on the candidate’s relevant skills, experience, education, certifications, location, and security clearance level, where applicable.

This Job Description reflects the primary duties of the role; however, it is not intended to be all‑inclusive. Team members may be asked to take on additional responsibilities in alignment with customer expectations, business needs, and Kentro’s culture of collaboration and adaptability. 

Customer Performance and Service Delivery Support

• Coordinate recurring activities supporting the CPAR process, including schedules, follow-up, record maintenance, and status reporting.
• Support the quarterly Program Quality Management Review (PQMR) cycle, including compiling data for teams reporting the Program Health Stoplight and Monthly Service Delivery Pulse materials, tracking submission status, and assisting with related communications to program managers.
• Maintain customer feedback and recognition information/data.
• Assist with internal quality checks by reviewing contract team environments against established internal standards and documenting results and follow-up items.

Corporate Performance and Metric Reporting

• Administer recurring metric and corporate OKR reporting activities, assisting with submission tracking, deadline coordination, and stakeholder follow-up.
• Maintain metric and data reporting tools used to collect, organize, and report corporate performance information.
• Review reported information for completeness, accuracy, and consistency; investigate discrepancies and coordinate corrections when needed.

Reporting Tools and Analytics

• Support the maintenance and troubleshooting of BTO's metric data automation pipeline, ensuring source data flows accurately into reporting and dashboard tools.
• Maintain reporting tools using Excel, SharePoint, Power BI, and other approved business platforms.
• Support existing Power BI reports and dashboards through routine updates, data-quality reviews, refresh monitoring, and basic enhancements.
• Assist with developing reports, visualizations, and basic analytical outputs using established data models and reporting standards, including People and Program Performance Scorecarding, Corporate Service Operational Dashboards, and Risk reporting.
• Identify data gaps, reporting issues, and opportunities to make information more reliable, accessible, or useful.

Process Improvement and Stakeholder Support

• Support the Analytics Lead and IT Infrastructure to improve data governance, collection, and reporting processes.
• Respond to routine questions and provide practical support to business stakeholders, data owners, and process participants.
• Communicate reporting status, upcoming deadlines, data issues, and follow-up needs clearly.

• Bachelor’s degree in business, analytics, information systems, data, or a related field, or equivalent practical experience.
• Experience with Power BI; Familiarity with Power Query, basic DAX, data preparation, dashboard design, or data modeling.
• Experience working with spreadsheets, structured data, reporting tools, or business information.
• Strong attention to detail and the ability to organize information, manage recurring deadlines, and follow tasks through completion.
• Strong written and verbal communication skills and the ability to work collaboratively with technical and non-technical stakeholders.
• Willingness to learn unfamiliar business processes, reporting tools, and data sources.

 Preferred Qualifications:  

• Experience with SharePoint, Power Apps, Power Automate, or similar workflow and collaboration tools.
• Experience creating, deploying, and enabling good data hygiene across teams and the organizational enterprise.
• Familiarity with and understanding of government contracting, CPARs, customer performance, or contract/project metric reporting, government fiscal year, and other key performance/delivery elements.

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.  We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position.  If you need alternative application methods, please email [email protected] and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email [email protected].  

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