IT Change Management Manager - Information Technology

Job Summary

We are seeking an experienced IT Change Management Manager to lead organizational change management (OCM) for digital solutions across Eaton’s Digital organization. This leader will oversee the OCM team and drive the successful adoption of digital tools, capabilities, and processes through modern, consistent, and technology-enabled change practices.

Working with change management specialists across value streams, this leader will strengthen common OCM standards, tools, measures, and practices while adapting execution to business and site needs. The Manager will translate business and functional priorities into practical change strategies and actionable plans, guiding stakeholder engagement, communications, readiness, training, and sustained adoption.

This leader will leverage AI, digital adoption platforms, and other enablement technologies, where appropriate, to improve the employee experience, increase scalability and reuse, and help employees build proficiency more efficiently.

As a servant leader, this individual will build trust through active listening, consistent follow-through, and a strong connection to plant, site, and frontline teams.

Approximately 25% travel is required to support manufacturing plants, growth sites, and other business locations.

What you’ll do:

• Define and implement change management strategies for digital solutions that advance Eaton’s growth strategy, maximize adoption, and address barriers to change.
• Translate business and functional priorities into actionable change plans and lead their execution.\
• Incorporate organizational readiness, adoption, and stakeholder perspectives into business and functional planning and decision-making.
• Lead change initiatives to achieve defined scope, schedule, budget, adoption, and business outcome objectives.
• Lead with a servant-leader mindset by removing barriers, developing others, sharing accountability, and creating an environment where team members and partners can succeed.
• Lead and develop a high-performing team of change management professionals while fostering collaboration, innovation, and continuous improvement.
• Modernize and strengthen change management standards, tools, measures, and practices to improve consistency, scalability, and effectiveness.
• Apply AI, digital adoption platforms, and training technologies to modernize user enablement, increase reuse, and support sustained adoption.
• Partner with change management specialists across value streams to establish consistent OCM standards while tailoring execution to business and site requirements.
• Engage directly with plant, growth-site, and frontline teams to understand operational needs, resolve adoption barriers, and support change at the point of work.
• Develop communication and engagement strategies that make complex information clear, relevant, and actionable for diverse audiences.
• Coach leaders, managers, and employees through organizational change and reinforce accountability for adoption.
• Guide learning and onboarding efforts in partnership with learning, site, process, and tool owners, including role-based learning, reusable training content, content ownership, and proficiency assessment.
• Monitor readiness, proficiency, sustained usage, and business outcomes against established baselines and use insights to prioritize improvements following go-live.
• Evaluate change management effectiveness and apply lessons learned and leading practices to continuously improve future outcomes.
  Expected Outcomes and Success Measures
• Digital initiatives align with business strategy and achieve defined adoption and business outcomes.
• Change initiatives are delivered within agreed scope, schedule, and budget, with risks identified and addressed early.
• Employees demonstrate readiness, proficiency, and sustained use of new digital tools, processes, and capabilities.
• Stakeholders and frontline teams trust the change approach through clear communication, active listening, consistent follow-through, and timely resolution of concerns.
• The change management team builds capability, delivers results, and continuously improves its methods.
• Leaders have clear and consistent measures for evaluating organizational readiness, adoption, and realized business value.

Qualifications:

Basic Qualifications:

• Bachelor’s degree from an accredited institution in Business Administration, Organizational Development, or a related field.
• Minimum of 10 years of experience in organizational change management or a related field.
• Minimum of 3 years of direct people leadership experience.
• Minimum of 5 years of experience leading complex, enterprise-scale change initiatives.
• Must currently reside within a 50-mile radius of Arden, NC; El Paso, TX; Greenwood, SC; Raleigh, NC; Beachwood, OH; or Sumter, SC.
• Must be legally authorized to work in the United States without company sponsorship.
• Must be able and willing to travel up to 25% to manufacturing plants, growth sites, and other business locations.

Preferred Qualifications

• Master’s degree in Business Administration, Organizational Development, or a related field.
• Change management certification, such as Prosci or Certified Change Management Professional (CCMP).
• Strong knowledge of organizational change management principles, methodologies, and tools.
• Experience supporting operational or manufacturing environments and working directly with plant, site, or frontline teams.
• Leadership experience within a large, global organization.
• Demonstrated ability to translate business strategy into actionable change plans and measurable outcomes.
• Experience leading cross-functional initiatives and managing multiple projects, priorities, and stakeholders.
• Strong analytical and problem-solving skills with experience assessing readiness, adoption, proficiency, sustained usage, and business outcomes.
• Experience developing stakeholder engagement, communications, training, and reinforcement strategies.
• Experience with digital adoption or training platforms such as WalkMe, Scribe, Guidde, DeepHow, or comparable technologies.
• Experience with learning management, onboarding, reusable training content, and sustained adoption of digital tools and processes.
• Experience applying continuous improvement methodologies in operational environments.

Skills:

• Excellent written and verbal communication skills.
• Demonstrated servant leadership, humility, empathy, and the ability to build trust through active listening, candor, consistency, and reliable follow-through.
• Ability and willingness to work hands-on alongside plant, value-stream, and frontline teams.
• Demonstrated ability to influence without direct authority and work effectively within a matrixed, cross-functional organization.
• Ability to simplify complex information and translate technical or digital concepts into relevant business terms.
• Ability to reconcile differing perspectives, remain effective under pressure, and drive results through a pragmatic, accountable, and collaborative approach.