Fraud Agent - Fincrime Operations

Role location and working style:

This is position is based in Limassol, Cyprus with an in-office and hybrid set up. Remote set up is not possible.

Role Summary

This role is ideal for someone who is analytical, detail-oriented, comfortable reviewing complex customer activity, and interested in using AI, automation, and technology to improve day-to-day investigative work.

Key Responsibilities

• Monitor and analyze customer transactions and account activity to identify unusual or suspicious behavior
• Investigate alerts generated by transaction monitoring and fraud detection systems
• Assess customer activity against their profile, expected behavior, occupation/business activity, geographic exposure, payment methods, and transaction history.
• Conduct Source of Funds (SOF) and Source of Wealth (SOW) reviews, assessing supporting documents and determining whether the information provided is reasonable and consistent with the customer's activity
• Identify potential indicators of money laundering, fraud, account misuse, mule activity, third-party funding, structuring, layering, and other financial crime risks
• Perform holistic customer reviews using available KYC/CDD information, transaction history, previous alerts, supporting documentation, and other relevant information
• Decide whether cases can be closed or require further investigation or escalation, applying a clear risk-based approach
• Document investigations, findings, decisions, and rationale clearly and accurately
• Escalate suspicious or high-risk activity to the relevant AML, Fraud, Compliance, or Financial Crime teams
• Support the preparation of detailed investigation summaries and supporting evidence for escalated cases
• Work closely with other teams, including AML, Fraud, Compliance, Payments, Risk, and Customer Support
• Identify emerging fraud and AML patterns, trends, and typologies and share relevant findings with the wider team
• Provide feedback on monitoring rules, alerts, thresholds, and processes to help improve detection of quality and efficiency
• Use approved AI, automation, and analytical tools to support transaction analysis, information gathering, case summarization, pattern identification, and investigation workflows
• Identify opportunities to automate repetitive tasks and improve the efficiency and quality of the team's day-to-day work

Requirements

• Strong analytical and investigative skills with the ability to identify patterns, inconsistencies, and risk indicators
• Ability to assess information objectively and make clear, well-reasoned decisions
• Strong attention to detail and a high standard of case documentation
• Good written and verbal communication skills
• Comfortable learning new tools from scratch (including transaction monitoring systems, case management tools, Excel, and other analytical platforms)
• Good AI and digital literacy, with an interest in using technology to improve investigative work and operational efficiency
• A proactive and curious mindset, with a willingness to challenge existing processes and suggest improvements