Front Desk Receptionist

Job Description

Responsibilities and Duties

• Greet customers, visitors, vendors, and employees in a friendly and professional manner.
• Provide a consistently high level of customer service to both internal and external customers.
• Maintain a welcoming, organized, and professional reception area.  Maintain office appearance and ensure common areas are professional and ready for customers and employees.
• Answer incoming telephone calls promptly and professionally and route calls to the appropriate employee or department.
• Visitor planning and management.  Assist visitors with check-in and notify employees when their guests arrive.
• Support visitor access and security procedures in accordance with company policies.
• Coordinate conference room availability and assist with meeting preparation.
• Receive, sort, and distribute incoming mail and packages.  Coordinate outgoing mail, courier pickups, and other deliveries.
• Maintain office and breakroom supplies and coordinate replenishment as necessary.
• Assist with ordering stationery, office supplies, and other administrative materials.
• Assist with facility maintenance and service requests.
• Support employee meetings, customer visits, branch events, lunches, and other office activities.
• Assist Management, Administration, and other Departments as requested.  Data entry supporting accounting tasks.
• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications

• High school diploma or equivalent required; additional education or administrative training preferred.
• Previous receptionist, customer service, hospitality, or administrative experience preferred.
• Strong verbal and written communication skills.
• Professional appearance and ambassador of hospitality.
• Excellent customer service and interpersonal skills.
• Strong organizational skills with attention to detail.
• Ability to prioritize multiple responsibilities in a busy office environment.
• Dependable, punctual, and able to work independently.
• Comfortable interacting with employees, customers, vendors, and senior leadership.
• Proficiency with Microsoft Outlook, Word, Excel, Teams, and general office technology preferred.
• Positive and willing to help attitude.

Expeditors Core Competencies

• Exceptional Customer Service:

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

• Job Execution:

Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

• Reliability:

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

• Collaboration:

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

• Communication:

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers.  Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.

• Culture:

Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. 

• Personal Growth and Development:

Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus