Full-Time

Technical Support Specialist-Tier 1

Confirmed live in the last 24 hours

Virtuous

Virtuous

51-200 employees

Offers responsive fundraising platform for nonprofits

Social Impact

Mid

United States

Required Skills
Communications
Zendesk
Requirements
  • 2+ years B2B SaaS Technical Support experience
  • Experience with CRM systems
  • Former use of a ticketing system such as Zendesk, Intercom, Freshdesk, etc.
  • Must have an analytical mindset and ability to troubleshoot/test use cases and issues in software
  • Ability to manage workload based on changing priorities
  • Clear and articulate communication skills
  • Phenomenal organizational skills
  • Desire for constant growth personally and professionally
  • Ability to thrive in a fast-paced, flexible start-up environment
  • Ability to take your work seriously without taking yourself too seriously
Responsibilities
  • Respond to incoming support tickets from customers received via email or phone using Zendesk with exceptional attention to detail
  • Achieve and maintain key metrics such as ticket closures, response time, full resolution times, and CSAT
  • Propose creative solutions when necessary
  • Troubleshoot and resolve issues even in unfamiliar or complex scenarios
  • Detect, analyze, and communicate bugs to Tier 2 support team
  • Keep customers informed about the status of their issues and provide regular updates
  • Maintain a positive, empathetic, and professional attitude toward customers
  • Work closely with the Virtuous Customer Success team to ensure positive customer experience
  • Adapt to new challenges and responsibilities in a dynamic work environment

Virtuous offers a responsive fundraising platform for nonprofit organizations, integrating CRM, marketing, volunteer mobilization, and automation to create personalized donor experiences. The platform is designed to improve donor retention, increase impact, and streamline back-office tasks, providing actionable insights for dynamic campaigns.

Company Stage

Series B

Total Funding

$25.6M

Headquarters

Phoenix, Arizona

Founded

2014

Growth & Insights
Headcount

6 month growth

0%

1 year growth

12%

2 year growth

53%