Technical Lead - Corporate Infrastructure

Summary:

The Corporate Infrastructure Technical Lead's primary mandate is to act as the global technical reference point for Optel’s corporate infrastructure (servers, workstations, identity management, Google Workspace Enterprise, site networking, data backup, and business continuity). Without direct people management responsibilities and reporting directly to the Chief Information Officer (CIO), the incumbent provides cohesive technical guidance to teams in Quebec and India while overseeing technical governance, standardization, security posture, and technology watch. 

Tasks: 

• Target Architecture & Roadmap: Propose and maintain the target architecture along with an 18-to-36-month corporate infrastructure roadmap.
• Solution Design & Vendor Selection: Architect or validate technical solutions for strategic enterprise projects, providing recommendations on technology and vendor selection.
• Standards & Hardening: Define, publish, and enforce configuration baselines and system hardening standards.
• Vulnerability & Lifecycle Management: Oversee vulnerability management, patch management, and asset lifecycles, delivering recurring reports to executive leadership.
• Security & Compliance Collaboration: Partner with the Security, Risk, and Compliance team on Privileged Access Management (PAM) and compliance frameworks (SOC 2, client audit programs).
• Technical Governance: Lead the monthly technical committee and sit on the Change Advisory Board (CAB) for major, high-impact changes.
• Technology Watch: Conduct structured technology scouting and deliver a quarterly Tech Radar to the CIO.
• Escalation & Mentorship: Act as the final technical escalation point for critical incidents while guiding distributed teams in Quebec and India through design reviews and technical mentorship.
• Cloud Integration: Collaborate with the Cloud Ops team on infrastructure-to-cloud touchpoints to support the gradual expansion of the role’s scope.

Requirements :

• Experience: 10+ years of experience in IT infrastructure, including at least 3 years in a technical lead, subject matter expert (SME), or solutions architect capacity.
• Core Systems & Identity: Deep proficiency in Windows Server, Active Directory, and Google Workspace Enterprise administration (identity and access management, security baselines, device management, and policy enforcement).
• Security & Operations: Proven track record in vulnerability management, automated patch deployment, and end-to-end hardware/software asset lifecycle management.
• Infrastructure Fundamentals: Strong hands-on knowledge of networking principles, virtualization platforms (VMware ESXi or Hyper-V), and enterprise backup/disaster recovery solutions.
• Frameworks & Methodologies: Solid grounding in ITIL service management best practices, with a focus on Change, Incident, and Problem Management.
• Global Collaboration: Demonstrated experience collaborating with cross-functional, globally distributed technical teams across multiple time zones.
• Leadership & Communication: High degree of influence without direct authority, with the ability to articulate complex technical challenges concisely to senior leadership.
• Language Proficiency: Full bilingual fluency in French and English, both written and spoken.
• Nice to Have: Hands-on exposure to public cloud platforms (Microsoft Azure or GCP), compliance frameworks (SOC 2 Type II, ISO 27001), IT infrastructure automation, and practical AI tooling integrations.