Director of Operations

Job Description

• Lead the operational pre-opening journey, ensuring all departments, systems and service standards are ready for opening.
• Partner with the General Manager and Executive Committee to drive operational strategy, performance and hotel objectives.
• Lead, coach and inspire operational teams across Rooms, Food & Beverage and key hotel functions.
• Drive guest experience, service excellence, productivity and consistency in line with Pullman brand standards.
• Work collaboratively with Commercial, Finance and People & Culture to achieve financial, engagement and operational targets.
• Maintain strong standards across compliance, workplace health and safety, risk management and continuous improvement.

Qualifications

• Proven senior hotel operations leadership experience, ideally within premium or luxury hospitality.
• Strong knowledge of Rooms, Food & Beverage and overall hotel operations.
• Commercially astute, with a strong focus on guest experience, performance and productivity.
• Inspiring and collaborative leader who builds high-performing teams.
• Pre-opening or major project experience highly regarded.
• Full working rights in New Zealand.

Additional Information

• Play a key leadership role in one of Waikato’s most exciting hotel openings.
• The opportunity to build operational culture, systems and service standards from the ground up.
• Access to Accor’s Learn Your Way development programs and global career pathways.
• Incredible Accor Heartist benefits, including discounted accommodation and dining across Accor hotels worldwide.
• Be part of a global hospitality group with extensive opportunities for development and career progression.

Accor is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.