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Kepler Communications

Real-time space communications network for missions

IT Intern

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Internship · Winter 2027Toronto, ON, CanadaCA$21 - CA$26 /hr

About the Job

Requirements

  • Currently enrolled in a post-secondary program in Information Technology, Computer Science, or a related field.
  • Have experience setting up laptops, workstations, peripherals, and user accounts.
  • Have experience providing basic technical troubleshooting and support.
  • Be familiar with networking, virtual private networks, Windows operating systems, and Microsoft enterprise software, including Microsoft 365.
  • Have experience using a ticketing system to document and track support requests.
  • Have good organizational skills and attention to detail.
  • Have clear written and verbal communication skills.
  • Be able to manage multiple tasks with guidance and support.
  • Be comfortable handling confidential information professionally.
  • Be able to work in an office environment.
  • Be available for a full-time, four-month internship beginning January 2027.
  • Be able to work on-site at the Toronto office five days per week.
  • Be eligible to obtain and maintain Government of Canada Reliability Status; provide the information, consent, identification, and supporting documentation needed for screening, which may include fingerprinting and additional documentation for periods spent outside Canada.

Responsibilities

  • Support employee onboarding and offboarding by setting up laptops, workstations, peripherals, accounts, and basic system access.
  • Provide first-level technical support to employees for common hardware, software, networking, internet, and workstation issues.
  • Assist with installing, configuring, and updating software applications.
  • Triage, resolve, and document support requests through the Jira IT ticketing system.
  • Help maintain accurate IT documentation, guides, and process instructions.
  • Support inventory management of IT equipment, software, and licenses.
  • Assist with routine system maintenance tasks such as backups and updates.
  • Learn and follow IT security best practices and company policies.
  • Participate in team projects and assist with other IT-related tasks as assigned.

Desired Qualifications

  • Previous work experience, coursework, labs, or personal projects related to IT or technical support.
  • Exposure to Linux or scripting languages such as PowerShell or Bash.
  • Experience building or troubleshooting personal computers or maintaining a home lab.
  • Interest in pursuing a career in IT support, systems administration, or infrastructure.

About the Company

Kepler Communications

Real-time space communications network for missions

Kepler Communications builds and operates a space communications network. It provides real-time, continuous connectivity for space missions through The Kepler Network, which includes satellite constellations, ground stations, payload technology, and intersatellite links to improve telemetry, tracking, and command. The company offers S Band, Ku Band, and Optical communication services to extend data downlink capacity and enable on-orbit data access, while also handling regulatory filings for customers. This setup helps satellite operators, space stations, launch vehicle operators, and other space assets access space-generated data without needing to manage their own communications infrastructure. Kepler’s goal is to remove barriers in space communications and enable global access to data from space.

Company size
201-500
Company stage
Grant
Total funding
$178.8M
Headquarters
Toronto, Canada
Founded
2015

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