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Pfizer

Makes cancer drugs, vaccines and other medicines

Director of AI and Product Management Delivery Lead

Enterprise ApplicationsConfirmed live in the last 24 hours
Full-timeNew York, NY, USA

About the Job

Requirements

  • A bachelor's degree is required; an advanced degree is preferred. Preferred fields include Information Management, Computer Science, Engineering, or Technology Management.
  • At least 8 years of experience with a bachelor's degree, 7 years with an MS/MBA/MPH/master's degree, or 5 years with a PhD, PharmD, or JD, including relevant related-field experience and proven technical experience emphasizing software development and maintenance.
  • At least 8 years of progressive experience in IT leadership roles supporting commercial, patient services, or healthcare operations.
  • Deep expertise in modern technology platforms, including Salesforce, cloud ecosystems, DevOps, Agile methodologies, and cybersecurity.
  • Proven experience leading large-scale system implementations, upgrades, and ongoing enhancements.
  • Strong program/project management and software development life cycle experience.
  • Demonstrated success managing operational support for complex technology environments.
  • Experience leading outsourced/offshore teams.
  • Background in a highly regulated industry such as pharmaceuticals, healthcare, or financial services.
  • Strategic thinking with strong execution discipline.
  • Program governance and delivery management.
  • People leadership and talent development.
  • Ability to influence across a matrixed organization.
  • Commitment to patient-centric innovation and operational excellence.
  • Candidates must be authorized to work in the United States by any employer and must have permanent work authorization in the United States.

Responsibilities

  • Own planning, delivery, and support for all projects, releases, and enhancements across patient support platforms, including customer relationship management, case management, digital engagement, and data integration.
  • Ensure solutions are delivered on time, within budget, and aligned with Pfizer's governance and quality standards.
  • Collaborate with the operations team to drive day-to-day support excellence, ensuring system stability, uptime, and strong performance for patient-facing operations.
  • Reduce process, knowledge, and technology debt across patient services platforms by maintaining process documentation, data flow diagrams, and training standard operating procedures.
  • Author business cases outlining technology strategy for business functions and secure funding for initiatives with the highest business value.
  • Identify business opportunities and solve complex business problems through innovative approaches.
  • Lead a portfolio of projects spanning multiple disease areas and teams.
  • Build trusted relationships with senior leaders across patient services and U.S. Commercial.
  • Serve as a strategic advisor on technology capabilities that advance patient access, operational efficiency, and compliance.
  • Partner with business stakeholders to prioritize the patient services technology portfolio and define the multi-year roadmap.
  • Lead and develop a team of product owners, business system managers, and analysts.
  • Foster a culture of accountability, innovation, and continuous improvement, and champion Pfizer's values and behaviors across the team.
  • Identify emerging technologies, automation opportunities, and process improvements that enhance patient experience and operational outcomes.
  • Collaborate with digital partners to influence platform strategy, architecture, and vendor performance.
  • Manage the patient services systems budget and ensure effective resource allocation.
  • Partner with digital teams to deliver operational excellence, reporting, and risk management across the technology portfolio.
  • Travel based on business needs.

Desired Qualifications

  • An advanced degree is preferred, with Information Management, Computer Science, Engineering, or Technology Management identified as preferred fields.

About the Company

Pfizer

Makes cancer drugs, vaccines and other medicines

Pfizer discovers, makes, and sells prescription medicines and vaccines for patients, doctors, and governments worldwide, with large businesses in vaccines, cancer, heart disease, and rare diseases. In 2020, its COVID-19 shot, developed with German partner BioNTech, became the first COVID-19 vaccine authorized in the United States. Its scientists find drug candidates and run clinical trials to prove they are safe and effective, and Pfizer then manufactures approved products in its own plants, earning most of its money from patented drugs before cheaper generic copies arrive. Pfizer was founded in 1849 as a chemicals business in Brooklyn and is based in New York City.

Company size
10,001+
Company stage
IPO
Headquarters
New York City, New York
Founded
1849

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