Lead Reception

Job Title: Lead Reception (Full Time)

Location: The Lighthouse Brooklyn Campus

Reports to: Hospitality & Operations Manager

Hourly Rate: $28.00

Department: Operations

The Lighthouse, part of Whalar Group, is a first-ever creative campus and studio playground for the Creator Generation, offering Creators an I.R.L. platform to Learn, Make, and Belong. With Venice, CA already opened, and Brooklyn, NY opening in Fall 2025, and London/EMEA opening in 2026, the campuses are designed to empower and support career Creators and creative professionals, providing a dynamic environment explicitly tailored to their needs. Each campus features state-of-the-art, mixed-use content studios, and hosts impactful programming that empowers members to collaborate, learn, and grow their businesses within a thriving community. 

The Lighthouse expands opportunities and creative capabilities, offering Creators a dedicated space to co-create, connect, and lead the businesses shaping creative culture. Learn more: www.thelighthouse.com.

About the role:

As the Lead Receptionist, you’ll be the welcoming face of our Brooklyn Campus while also leading the reception team. You’ll combine frontline hospitality with team supervision to ensure every member, guest, and partner feels supported the moment they walk through our doors. From opening and closing the campus to coaching your team, you’ll set the tone for professionalism, warmth, and seamless experiences.

Here’s what you’ll do day-to-day:

• Greet and assist members, guests, and partners with warmth and professionalism.
• Manage check-ins, guest lists, and reception systems, ensuring smooth daily operations.
• Provide on-shift supervision, mentoring, and training for reception team members.
• Oversee scheduling, team coverage, and performance in partnership with the Hospitality & Operations Manager.
• Act as a key holder, handling campus opening and closing procedures.
• Support events and activations by assisting with guest flow and check-in.
• Collaborate with campus teams (Cafe, Events, Campus Support) to maintain seamless operations.
• Model The Lighthouse ethos in every interaction—professional, responsive, and guest-first.

Here’s what we’re looking for:

• 1–2 years of experience in customer service, hospitality, or front desk/reception.
• Prior supervisory or shift-lead experience preferred.
• Strong interpersonal skills with a natural ability to make people feel welcome.
• Comfortable using digital tools (CRM, scheduling software, POS systems).
• Detail-oriented, reliable, and organized in a fast-paced environment.
• A team player who communicates clearly and solves problems proactively.
• Hospitality-driven mindset with accountability and adaptability.

Physical Requirements:

• Ability to lift up to 25 lbs as needed.
• Frequent standing and walking throughout shifts.
• Flexibility to work evenings and weekends for events.
• Role is primarily front desk-based with mobility across the campus.

Our values:

At The Lighthouse, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers. 

The Lighthouse provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.