Associate, Client Solutions

Job Title – Associate, Client Solutions (Sat to Wed shift)

Business Unit – Client Solutions 

Location – Mumbai 

Job Summary

GLG is seeking Associates who are excited to learn and excel at best-in-class client service in a strong performance-driven, merit-based, and team-oriented environment. 

Associates are the engine driving GLG's Insight Network – the world's largest and most varied source of first-hand expertise. The Associate role involves fast-paced communication, working directly as thought partners with leading professionals across industries for client deliverables. 

Associates should have a natural curiosity, strong critical thinking skills, and a competitive spirit to win for clients. Armed with those qualities, you’ll go through our robust onboarding and training programs so that you can grow and hone the skills needed to succeed in your role. Over time, basis consistent performance, you will be owning the project lifecycle, speaking frequently with leading clients and experts – all while receiving continued coaching and mentoring from your team to help you develop top-tier project management and communication skills.      

Key Associate Responsibilities Include (but are not limited to): 

• Recruiting new experts to join GLG’s insight network through targeted lead generation and timely outreach by phone, email, and other methods.
• Scheduling and confirming critical calls and meetings between GLG’s clients and Network Members, including scheduling all calls with your new recruits. 
• Collaborating closely with client-facing team members to expand projects and rescope of recruiting populations to drive successful client outcomes. 
• Building your understanding of client strategies, various industry sectors, and value chains to identify and vet the best experts for client projects. 
• Learning and upholding our compliance policies and procedures to protect the integrity of client engagements. 
• Proactively engaging with GLG’s Network Members to understand their expertise and gauge their fitment for client projects. 

As an Associate, You Will Learn To: 

• Excel in a phone based and highly challenging environment that demands attention to detail and prioritization of various workflows and execution on multiple projects at the same time. 
• Recruit and vet new relevant experts to the GLG Network, building your lead generation, outreach, screening and pitching skills. 
• Develop strong, transferable business skills, including communication, time management, negotiating, problem solving, project management, research and the ability to achieve monthly/quarterly targets. 
• Collaborate with colleagues on and across both regional and global teams to contribute to revenue and broader commercial success. 
• Mentor future GLG Associates as you become tenured and proficient in your role. 

Ideal Candidates Have 

• Bachelor's degree or higher (required)
• 2-4 years of work experience in internet/market research, outreach, partnership, client-facing, sales, or account management roles
• Excellent communication skills and fluency in written English 
• Confident and strong communication (oral and written), interpersonal & problem-solving skills and motivation to work on the phone daily with Network Members and potential recruits.
• Eagerness to learn about new topics, industries, and companies. 
• Desire to work in a fast-paced, collaborative, team environment where we strive to provide an excellent experience for experts and clients. 
• Hustle and tenacity to work responsibly and manage multiple, simultaneous tasks and prioritize effectively, given that client priorities shift quickly at GLG.
• High motivation to exceed personal weekly, monthly, and quarterly commercial targets. 
• Willingness to work flexible and extended hours (including evenings and some holidays) based on client needs and expectations​
• Demonstrate the ability and initiative to handle increasing responsibility over time