End User Technology Agent
About the job
- A university degree, BAC+2/3 in an IT-related discipline, or equivalent relevant work experience.
- At least 4–6 years of related work experience; the posting also specifies 5+ years in a computer-related support or IT operational environment.
- Mandatory professional qualification; the posting does not specify which qualification or certification.
- Good understanding of Microsoft technologies, including Intune, Active Directory, Office 365, and Windows 365.
- Good written and communication skills in English.
- Experience documenting and improving standard operating procedures and other process documents.
- Customer focus and reliable timekeeping.
- Interpersonal skills focused on listening and questioning.
- Problem-solving ability and the capability to work independently.
- Experience configuring and supporting Windows Desktop, versions 10 or 11.
- Knowledge of Microsoft Active Directory, DNS, and DHCP technologies.
- Adaptability, ability to work independently and efficiently toward targets, and time-management skills to meet tight deadlines.
- Provide onsite IT support for the office and maintain its IT infrastructure.
- Support office technologies and end-user computing hardware onsite, including building and repairing laptops and desktops.
- Provide Level 2 and Level 3 support to the Service Desk for end-user technology issues.
- Support Windows 365 infrastructure and endpoints.
- Support video-conferencing and meeting-room solutions.
- Deploy IT equipment to new starters and collect IT equipment from leavers.
- Provide printer support.
- Provide hands-and-eyes support for remote teams, including helping the network team deploy infrastructure and resolve onsite issues.
- Handle office network cabling and patching.
- Support office moves and setups.
- Manage IT asset inventory.
- Provision, deploy, and support phones, including Teams for Voice.
- Work with vendors that provide IT solutions in the office.
- Work with local office management on office technology issues and requirements.
- Work closely with Group IT.
- Communicate clearly and politely with users, keep them informed about the progress of IT requests, and escalate major IT issues and risks to the Service Manager promptly.
- Serve as the escalation point for users' office issues and requests.
- Research, test, and implement new systems to improve efficiency and satisfy user requests.
- Perform other duties supporting Group IT as assigned by the EUT Manager.
- Basic experience supporting physical networking is desirable but not essential.
About the company
Apex Group provides a single-source global platform for financial services, covering fund administration, corporate services, and related banking, custody, and ManCo services for asset managers, institutions, private clients, and family offices. It delivers an integrated suite where clients can select individual services or a fully connected package that spans the full value chain from fund services to corporate solutions, driven by technology and data. The firm differentiates itself through its large global footprint and a history of growth via more than 45 acquisitions, adding local expertise while maintaining a single-provider experience. Its goal is to offer high-quality, consistent client service worldwide with local delivery and to expand its capabilities in private markets and tokenization.
Company Size
5,001-10,000
Company Stage
Debt Financing
Total Funding
$1.5B
Headquarters
Hamilton, Bermuda
Founded
2003
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Simplify's Take
What believers are saying
- August 2026 OpenVC partnership expands Apex Invest reach into RWA indices and distribution.
- January 2026 Mercer pension lift-out strengthens Apex's Australian superannuation footprint.
- February 2026 Jay Cipriano hire adds strategy execution as Apex scales globally.
What critics are saying
- April 2026 DOL consent order hit Apex Management Group I for ERISA violations.
- The order bars Apex from fiduciary services unless it discloses all fees.
- August 2025 Texas injunction shows employee-exit and trade-secret leakage risk persists.
What makes Apex Group unique
- 2003-founded Apex bundles fund admin, ManCo, custody, and digital infrastructure globally.
- May 2025 Tokeny and 2026 Globacap sharpen Apex's tokenized-private-markets stack.
- May 2026 LSEG collaboration extends Apex Digital 3.0 into UK wealth distribution.
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Growth & Insights and Company News
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3%Apex Group and Truleum Venture Partners have launched Truleum Fund I LP, a Dubai International Finance Centre-domiciled private markets fund regulated by the Dubai Finance Services Authority. The fund issues digitally native units within a regulated framework using Tokeny technology. The structure combines institutional governance with digital issuance architecture, embedding compliance controls, transfer restrictions and investor eligibility directly within the asset layer. The firms say this approach enhances transparency and operational efficiency whilst maintaining regulatory alignment. Naveed Zamir Yasir, Apex Group's Dubai country head, said the launch reflects an industry shift towards tokenised structures built on strong governance. Dolly Ramaiya, founder of Truleum Venture Partners, described the fund as a foundational milestone for modernising private market infrastructure through fund and asset tokenisation.
Apex Group, managing $3 trillion in assets, has acquired Globacap, a FINRA-regulated broker-dealer, to advance tokenized funds in the US. This acquisition highlights the growing institutional interest in blockchain technology for fund management. Tokenization offers benefits like enhanced liquidity, faster settlement times, lower costs, and increased transparency. Apex's move underscores the convergence of traditional and digital finance, leveraging Globacap's regulatory expertise to navigate the US market.
IDL (International Dance League) has raised $7M in a Seed round led by Elysian Park Ventures to launch the first global professional dance league. The funding will enhance IDL's technology and event production infrastructure for its 2026 debut season, featuring six major events worldwide. IDL aims to transform dance into a global sport, offering professional contracts and building a global fanbase. Additional investors include KB Partners, Apex Group, and notable angel investors.
Apex Group has acquired a majority stake in Tokeny, aiming to lead the institutional adoption of tokenised finance. This acquisition will give Apex 100% control over the next three years. Tokeny has tokenised over $32 billion in assets and created the ERC-3643 standard. The partnership will enhance Apex's digital infrastructure offerings, leveraging Tokeny's technology to improve liquidity and distribution.
Apex Group Ltd. (“the Group”), the leading global financial services provider, has appointed Tom Bennett as Global Head of Fintech. In this newly created role, Tom will lead Apex Group’s global fintech strategy, enhancing its digital capabilities across private markets, capital markets, and digital assets.Under his leadership, Apex Group will look to further enhance its digital proposition with new initiatives across the entire client lifecycle, including digital onboarding and workflow, AI powered risk and accounting solutions, capital raising solutions, and a new sustainability platform. With a focus on execution and regulatory rigor, Apex Group aims to bridge the gap between traditional asset management and the rapidly evolving digital economy.Tom Bennett’s background boasts experience at leading companies such as JLL and BT, and he most recently served as Group Head of Innovation at Aztec Group, prior to joining Apex Group. He has 15 plus years of experience working with tech companies and communities, with a proven track record of building and scaling innovative new ventures and digital products.Commenting on his appointment, Tom Bennett, Global Head of Fintech at Apex Group, said: “I’m thrilled to join Apex Group at a pivotal time for fintech innovation. Our goal is to build a future-ready platform for TradFi and DeFi with digital infrastructure, from tokenization to AI-driven tools