Full-Time

VP – Engagement Director

Client Services

Confirmed live in the last 24 hours

Klick

Klick

1,001-5,000 employees

No salary listed

Expert

Company Does Not Provide H1B Sponsorship

Toronto, ON, Canada

Hybrid position, requiring some in-office presence.

Category
Customer Experience & Support
Customer Experience
Customer Support
Connection
Connection
Connection
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Requirements
  • 12+ years of experience in medical communications, healthcare marketing, or life sciences consulting, with a strong track record of senior leadership
  • Proven success in managing complex, multi-stakeholder healthcare or pharmaceutical accounts at the executive level
  • Deep understanding of U.S. regulatory and compliance landscape related to medical communications
  • Demonstrated ability to develop and lead strategic initiatives that bridge science, communication, and commercial goals
  • Experience managing and mentoring large teams and driving cross-functional collaboration in a fast-paced environment
  • Strong business acumen and ability to manage client P&L, budgets, and performance metrics
  • Bachelor’s degree in Science, Business, or related field required; advanced degree (MBA, MPH, PharmD, etc.) strongly preferred
Responsibilities
  • Own and shape the strategic direction of client medical communications programs across assigned portfolios
  • Guide the development of forward-thinking medical engagement strategies aligned with both brand imperatives and healthcare trends
  • Proactively identify market opportunities, innovative approaches, and digital-first strategies to advance client business objectives
  • Stay ahead of emerging trends in scientific innovation, digital health, and regulatory guidelines to inform strategic recommendations
  • Serve as senior strategic advisor to C-suite and executive-level client stakeholders
  • Cultivate and grow trusted, long-term client relationships grounded in strategic insight, innovation, and value delivery
  • Lead strategic planning engagements, workshops, and advisory meetings to uncover client needs and develop tailored communication programs
  • Oversee the development and presentation of high-level business proposals, pitches, and performance reviews
  • Provide executive oversight of project execution to ensure alignment with strategy, regulatory compliance, budget, and timeline
  • Implement best practices in operational excellence, resource allocation, and risk mitigation across projects and portfolios
  • Champion cross-functional team integration and ensure seamless collaboration across scientific, creative, digital, and regulatory disciplines
  • Review, approve, and monitor performance metrics and KPIs to ensure client satisfaction and project health
  • Lead, mentor, and inspire a high-performing team of Engagement Directors, Managers, and cross-functional contributors
  • Foster a culture of accountability, innovation, collaboration, and continuous improvement
  • Identify talent needs and support recruitment, onboarding, and professional development initiatives
  • Own financial performance across client engagements, including forecasting, budget oversight, and profitability
  • Collaborate with finance and operations to ensure fiscal discipline, timely invoicing, and adherence to internal reporting processes
  • Drive account growth through strategic upscoping, organic expansion, and new business development efforts
Desired Qualifications
  • Advanced degree (MBA, MPH, PharmD, etc.) strongly preferred

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Toronto, Canada

Founded

1997

Simplify Jobs

Simplify's Take

What believers are saying

  • Acquisitions of Ward6 Singapore and Peregrine Market Access expand Klick's APAC presence.
  • AI FocusGroup product allows testing ad messaging without traditional focus groups.
  • Partnerships with institutions like Humber Polytechnic foster innovation in disease prevention.

What critics are saying

  • APAC expansion may lead to market saturation and reduced profit margins.
  • Integration of acquired companies may face cultural and operational challenges.
  • AI FocusGroup product may face privacy concerns and regulatory scrutiny.

What makes Klick unique

  • Klick Health is the largest independent healthcare marketing agency globally.
  • The company integrates AI in healthcare marketing, enhancing ad campaign testing.
  • Klick Health's Voice 2 Diabetes app uses AI to detect Type 2 diabetes.

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Benefits

Hybrid Work Options

Professional Development Budget

Company News

Business Wire
Mar 19th, 2025
Klick Health Acquires Ward6 Singapore

AdvertisingHealth’s Most-Awarded Agency buys Singapore healthcare marketing agency to provide the best capabilities to life sciences clients in APAC

Campaign Brief Asia
Mar 18th, 2025
Klick Health acquires Ward6 Singapore

Klick Health, the world's largest independent healthcare marketing agency, has acquired Ward6 Singapore, expanding its presence in the Asia-Pacific region. This acquisition enhances Klick's leadership and client portfolio in HCP marketing and medical communications. The move follows Klick's recent acquisition of Peregrine Market Access, further boosting its capabilities in life sciences commercialization.

O'Dwyer's
Mar 17th, 2025
News of Firms: Equiniti Acquires Notified

News of Firms: MSQ Sport & Entertainment Launches NA UnitThu., Mar. 20, 2025MSQ Sport + Entertainment launches a North America practice... Klick Health acquires independent healthcare marketing agency Ward6 Singapore... Lynn Appelbaum, a former PRSA board member, writes Classroom to Workplace: Land Your First Marketing Communications Job career guide.

MRWeb
Feb 28th, 2025
Daily Research News Online

Life sciences commercialization services firm Klick Health has launched an AI FocusGroup product, allowing marketers in the sector to test ad campaign messaging with healthcare professionals without hosting online or in-person focus groups.

Business Wire
Jan 8th, 2025
Klick Health Acquires Peregrine Market Access

Klick Health today announced it has acquired Peregrine Market Access, a leading market access strategy and value communications specialist in life sci